Forums › Forums › K5 Dashcam › Is my K5 Dead? › Reply To: Is my K5 Dead?

  • Jade

    Moderator
    2024-05-15 at 16:21

    Hi dear,

    Thanks for your sharing.

    Please help to troubleshoot the problem:

    Step 1, disconnect the power converter and power the unit with a USB power bank(5V, 2A or more). Please don’t use the usb port on the motorcycle.

    Step 2, please connect the converter again, take out the SD card then turn on the ignition to see if the K5 can be powered up or not.

    Step 3, if the problem is not resolved by step 1 and 2, please disconnect the REAR camera, and switch on the ignition to check if the K5 could be turn on or not?

    Please send the result to email [email protected], so our service team could follow it asps.

    Anyway, it would be helpful if you could send us videos of it.

    Best wishes,

    Jade

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