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My unit is actually a K7. I did make contact with “[email protected]”. To say the experience was frustrating is an under statement. I completely understand there is a diagnostic process needed to determine the issues to which I completed ALL steps multiple times, with many being several times over and over and over. Unfortunately cs rep I was comm’ing with clearly was not grasping the issues that no matter the steps taken to this point, the unit will only connects for a few seconds and then disconnect. You know they say, the definition of insanity is.. Initially I was very excited to get this unit but have come to the realization its not worth the box they shipped it in.
All this said, I do much appreciate the time you took to respond.