-
Hi Samuel,
In which folder are your videos saved? Check all folders, you will probably also find your video in the Accident Videos folder. If this is the case, then your G-sensor is set too sensitive.
The K7 automatically records videos continuously. This with the length that you have set with the Loop Recording Duration. If the yellow wire is connected correctly, the K7 will automatically start recording when you turn on the ignition of your motorcycle.
To save a protected video, you have to hold the button on the remote control for about 2 or 3 seconds. The LED with the camera symbol will then flash quickly, 2x per second.
The wrong accident video can happen if the triggering of the G-sensor just happened at the beginning of the new video, for example in the 1st second of the next video.
The recording for the fast stop, can’t be found in any folder?
Did you format the SD card in a computer or with the help of the Innovv app? The latter is advised to prevent problems with the SD card.
Usually, after an accident, the battery of a motorcycle is disconnected. This is to prevent fire due to short circuit, for example. From the moment it is disconnected, the K7 will no longer record and the recorded videos will no longer be overwritten.
With a 512GB card, you do not have to worry that activating the parking mode by towing your motorcycle will overwrite the recordings.
Which customer service did you contact? With Innovv.com or with another dealer?