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When you do the reset via the button what is supposed to happen? Do you just switch on the bike and hold the button for the 10sec, are all the lights supposed to go off and while you hold it and restart/light back up? This they do but the password isn’t changed or at least that’s what it’s telling me! Is the password the router one or one you make up, I can’t remember?
It’s a shame the unit has worked perfectly for a year, it’s only since the up date I applied it appears not to be working.