Reply To: WIFI

[Frostie]

Hi Rick,

The wifi ”Not secured” of INNOVV is detected on my phone so everything is normal, but as soon
as I want to enter the settings page or the live video or the recordings, the information page of
INNOVV opens indicating a wifi connection problem…

Technically, the app really does the same as a web browser. If you hit the “settings” button in the app, it tries to open the URL http://192.168.1.254/?custom=1&cmd=3002 to read all settings of the K2. There is no authentication. No password, nothing, nada.

If the app isn’t able to retrieve the settings of the K2, there could be the following reasons:

– You are not connected to the K2 wifi
– You are connected to the K2 wifi, but your phone does not know how to reach the K2
– The OS on your smartphone does not allow the app to connect to the K2
– The webserver of the K2 isn’t running (very, very, very unlikely)

To narrow down what is the reason of the issue, we should try to find out step by step.

1) First install the latest firmware. This way we make sure that a) all settings are set back to default (including the wifi password) and b) we talk about the same settings.

2) Start the K2 and connect to its wifi with your smartphone. It should ask you for the wifi password (which is 12345678 be default). If you phone says it is connected, check if your phone got an IP address. Supposably 192.168.1.1
If you got an IP, go to the next stop. If not, disconnect from the K2 wifi and delete it from your phone. Then try again connecting.

3) Start the browser on your smartphone and open the following URL
http://192.168.1.254
You should then see a simple web page like in the attached photo.

If it does not show up, but you get an error message like ” web server not reachable” or something like that, this could be due to a routing problem. In that case, simply put your phone in airplane mode or disable mobile data and try again.

If this web page shows up, it means:

– You are successfully connected to the K2 wifi
– The web server of the K2 is running
– The OS of your phone knows how to reach the K2

4) Now try the INNOVV app. If the app still claims that it can not connect to the K2 or is missing permissions, the source of the problem is the app or the OS of your smartphone.
We could then take a deeper look at it.

But before doing that, please do the steps mentioned and report back.

I still have a K2 myself here on the desk and an older android smartphone for tests.

Should I try as you notified me, a reset through the small hole on the side?

Pressing the reset button does reset all settings back to factory defaults, exluding the wifi password. This can only be resetted by installing the firmware.