-
Bad Battery bad customer service
Bad Battery
I just purchased the H5 unit a couple months ago.
Finally got around to trying to use the unit and the battery would not hold a charge. At first it held a charge for a few minutes now not at all.
Tried 3 charging cables and blocks, will not charge.
After 3 emails to cusyo.er support asking the same questions and giving the same responses just finally giving up.
I asked to return it and got a response from someone in sales asking if I had the original box and I said yes but again nothing after that.
I just need the battery replaced and cannot get it done.
So I either buy a new battery from them out of my pocket or just junk tje camera.
Rick
-
7 Replies
-
Hi Richard,
Did you buy the H5 directly from Innovv or via another Innovv dealer?-
Seems like a decent camera for what I wanted it for.
I have a go pro also but this is easier for a quick run. It is a simple fix it is under warranty.
I was going to buy thier k7 camera system but after this no.
I ordered one from another vendor this morning.
-
-
Have been emailing innovv directly and it is frustrating.
Everything you answer they come back with the same questions.
They have been of no help.
-
Hi @INNOVV,
Is there anything else you can do for Richard?-
Hello, Hans. We will arrange to send a new battery for the customer. We are communicating with the customer via email.
-
Thanks for the support.
-
-
-
Hello, we are very sorry for the inconvenience caused to you. We will arrange to send you a new battery tomorrow.
Log in to reply.