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Missing footage and contiuous recording problem
HI All
I recently changed over to the K7 from the K2 and have not managed to get a consistent recording yet. I am running a fast SD card at 512gb as specified in the manual but I have gaps in the recordings and when linking the files the one video ends and then there’s a huge gap to the next one. The longest gap was over an hour. Any ideas? I have raised it with support but have had no response. I am also due to go on a once in a lifetime trip through the Austrian Alps in just over 3 weeks and cant afford for this not to be working.
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This discussion was modified 4 days, 14 hours ago by
longpod.
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This discussion was modified 4 days, 14 hours ago by
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1 Reply
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Hi Stuart,
Do you remember if the LEDs on the remote control were on the entire ride?
Missing recordings can be caused by various reasons:- Problems with the SD card. A new SD card can also become defective. Did you format the SD card using the Innovv app?
- Problems with the power supply. Think of a loose connector. Switched power supply that fails, too low supply voltage, etc.
- Incorrect settings of the g-sensor. Are the missing recordings not in the ‘Accident Videos’ folder?
- Connectors that are not properly tightened or have moisture in them.
Can you see what happens at the end of the last video just before the video stops? Perhaps this gives a clue as to what could be the cause of the failure
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