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Few things: save screenshot, timestamp, slow blinking camera
Hello, I got my K7 a few days ago and I mounted it on my R1200RT. Power lines to the battery, yellow wire to rear switched outlet socket. Kingston Canvas Go 256 card. Set up easy peasy… fired right up.
I’ve set it up at 2k, 5minute videos, GPS coordinates on, custom watermark. The firmware on the system is the latest one.
Yesterday afternoon light ride with buddy, 320+km, got home and looked at the videos.
After reviewing videos I have several observations.
The manual specifies taking the picture as “press button twice in short time”. Very unspecific, as I took many protected videos that way instead of screenshots. Tried it on stationary bike today morning and, I think, got the double click speed figured out. Will try and see if I managed it. Also, when the protected video is saving, the double click has no effect.
The next thing is, sometimes the system changes the video timestamps on the files; the actual timestamp on the video is all right, but the timestamp on the file is several hours off and after several videos it corrects itself. Also, the date/time in filenames are correct, just the metadata (creation date/time) is messed up – see screenshots.
During the quest for screenshots and all that, suddenly the remote turned off, and after a minute or so it came back on. At first I thought the connection to the acc wire had messed up, but after reviewing the videos and consulting the manual it looks like I managed to factory reset the system (I am sure I didn’t hold the button for 10 seconds, and the button doesn’t look and feel stuck). After that, the videos are in 1 minute increments, no GPS data and factory watermark. The part of the ride also wasn’t recorded during the few minutes of factory reset.
Also, in the manual it does not says anything about the slow once-every-2-seconds blink of the camera light on the remote that sometimes happens. Any idea why is that happening? I didn’t notice it during the ride because of the, you know, looking at the road), but I noticed it during checking things the morning after the ride – I think it happens when connected with the app and browsing the videos. Might want to include this into the manual.
Speaking of the manual, in the manual that came in the box there is a section about the mounting with the “deformable metal plate”, but there is no metal plate… you guys changed it for a plastic one; the text in the manual says plastic, but in the title is metal. See included screenshot from the manual online and picture from my manual. Might want to make a change in the print.
I thought the vibrations from my boxer would require the 1080+EIS, but it looks the rubber grommets do a great job of neutralizing them.
Just throwing my 2 cents out there… the all metal cameras and remote, the quality color coded connectors all look and feel sturdy and I have no complains about the manual other than what I wrote.
All in all, I am satisfied with the product, just a few initial annoyances which I hope can be sorted out.
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9 Replies
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Hi Antonio,
Double-clicking does indeed take some practice to get the right click speed.
Did you format the SD card with the Innovv app? And does the SD card meet the specifications as stated by Innovv, meaning a write speed higher than U1? A card that doesn’t meet the specifications can sometimes cause strange problems. If the camera can’t write files quickly enough, you might have a buffer problem, which could lead to malfunctions.The slow blinking of the camera LED could also be caused by the recordings not being written to your SD card. Or your G-sensor is set too sensitive, and protected (accidental) video is regularly being saved. All in all, I suspect the problems are caused by your SD card.
Also, check your power supply voltage. What is the voltage like, both with the ignition on and with the engine running?
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The card is type V30 (specifically for action cameras) and was formatted using the K7. I’ve disabled the G sensor and parking mode. So only “normal” recording is in use. I’ve observed the periodic slow blinking when accessing the footage while system is recording (and it is recording, I’ve checked). I don’t have a problem with it, just it would be nice to have a entry in the manual if that is the reason for it. For me, the wonky metadata timestamp is a more serious issue. As for the voltage, the system is working all the time I was riding – the filenames and timestamp on the video are good, just funny it would decide the screw up the metadata for the recorded video. My bike has all OEM sockets which are activated when I turn the contact key (the engine doesn’t need to run) and when turning the key off the sockets stay powered for 30 seconds after. If there were problem with voltage, K7 would have gaps between videos… and there were none (other when I apparently did a factory reset with remote – which I’m still unsure how I did it).
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Me again… after a couple of rides, I think I know why the unit did a factory reset (it happened several times during rides when I tried to screenshot). The remote unit seems to have a problem with button being stuck if pressed in a certain way. I’ve included the video. The intermittent issue with time metadata comes and goes. I reconnected the yellow wire to the rear light, so that wasn’t the issue. Can you please check and advise what to do? Or should I send an email directly to Innovv?
0:22
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Hi Antonio,
This isn’t how the button is supposed to work. The button shouldn’t get stuck.
If you purchased the K7 directly from Innovv, you can contact Innovv by email at [email protected] or via https://innovv.com/pages/contactinnovv.com
INNOVV creates innovative motorcycle safety products that enhance your riding safety. Our products are the top choice for premium brand, high-end design, and reliable quality.
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Hello again,
I’ve contacted Innovv and showed them the video. I will receive replacement remote that will, hopefully, solve the problem.
I’ll post when it arrive and after I test it.
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Hi Antonio,
Is the red wire switched on at the same time? If so, this could cause problems. If the red wire switches off at the same time as the yellow wire, the K7 won’t be able to shut down properly. This can corrupt the system, resulting in various problems.The factory reset is performed by holding down the button on the remote control for 10 seconds or more.
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Since the red & black are connected directly to the battery, as per manual, I presume the main power to the K7 is “always on”? How can the red and yellow wire be switched on at the same time, since the red is always hot? The yellow wire is on the switched power supply, so they cannot be turned off or on at the same time because one is constantly on the battery and other one is switched on with key. I fail to see the reasoning of this direction of the thread when I stated the system worked properly for over 6 hours yesterday, with several stops. Only REAL problem I have is with file metadata which is jumping several hours behind and then fixing itself a some hour later (during the continuous ride). The filenames have the correct name (date+time), the timestamp on the video itself is ok only the metadata is wonky. The GPS signal is strong and steady, and only time there was a gap in the videos is when I, apparently, did a factory reset with remote (I’ll take the blame for this one if it makes it easier on everyone). Like I said, I did get the system up an running in the first go, so like I said, no complains about the manual, only observations (and most of them cosmetic). Besides timestamp metadata, I just would like to know why the camera icon is slow flashing, because there is no entry in the manual about that (and I think it happens when I access the recorder via app).
I have spent some time playing with the system, and I think I can show when exactly (and why) the slow blink is occuring.
See attached video; system starts up, begins recording automatically… all good. As soon I connect my (android) phone and open file browser, you can see the icon slow flashing. When I exit the app, the flashing stops and camera led returns to normal (on) state. Every time I enter the file browser on the app (or settings for that matter), the icon slow blinks every 2 seconds. You can also see the double click fail and success for the screenshot… I’ll stay away from screenshot, I’ll use the single press from now on (and later take the screenshot from the video).
It would be nice to mention the slow blink in the manual, so not to confuse people. I’ve searched the forum, and haven’t found any mention about it.
I have to mention, during the ride, I’ve started the app for a couple of times to check if the system is working (and to annoy my friend behind on how he’s cutting corners), and I did notice the blinking, but like I said, it was my maiden voyage with K7 and never paid much attention to it.
Now, only problem that bothers me is the timestamps.
5:06
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I am happy to say that most of the problems were solved… INNOVV sent me a new remote that doesn’t have the problem with button being stuck, the slow blinking light happens when accessing media, and the only issue is timestamps, but that I can live with.
Thank you for assistance.
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Hi Antinio,
Good to hear that the new remote control works better than the previous one.
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