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App keeps crashing
The app appears to connect via Wifi correctly and I can see that there are video files on the memory card on the camera. They appear to download to the phone but the downloaded files are unreadable. Also, if I try to view a video file on the camera, the app crashes. I have reinstalled the app but it makes no difference. Because I can’t view any of the files, I am not at all confident that they are being correctly recorded. Even if they were, they are no use if I can’t view them.
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17 Replies
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Hi Andrew,
In what format are the recordings made? As a .TS or as an .MP4?
Phones can sometimes have problems with .TS files. For example, download VLC player on your phone to play .TS files. Or set in the Innovv app to record in .MP4.Are you using the right app? I don’t read which camera you use the app for. But the K series and the H camera have their own specific app.
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Thanks Hans. That has helped a lot. I have succeeded in playing the .TS files on my computer using VLC. At least I now know that they are being recorded correctly onto the SD card. I have also installed VLC on my phone but the Innovv phone app still crashes every time I try to view a .TS file on my phone via the app. My setup is K5 and I believe that I have installed the correct app but the phone doesn’t provide enough detail about the app to identify a particular build.
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Come to think of it, I don’t think that there was a choice of which Innovv app to install. I just searched for “INNOVV app” and it found one and I installed it. How can I tell if it is the correct one?
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Hi Andrew,
The app with the red logo is for the K series. The app with the black logo is for the H5 helmet cam.
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I have the one with the red logo. It still crashes every time I try to view a video file on the phone.
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May I know which product you use and what mobile phone you use?
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It is an Innovv K5 and the phone is a Pixel 4a (5G)
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….running Android 14
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What happens if you do not record in the .TS format but in the .MP4 format? Can you play the .MP4 videos on your phone?
Can you play .TS files with the VLC player app on your phone? If this also does not work, I suspect that your phone does not have the correct drivers to play .TS files.-
I set the format to MP4 this morning, recorded a couple of files, downloaded one and attempted to view them on my phone. The result was the same as for the .TS files. It happened for the file that was resident on the camera and for the file that had been downloaded. The app crashed instantly when the ‘view’ option was selected. I can replay the files without problems on my desktop computer but that isn’t a very convenient way of doing it.
I appreciate your help. Thank you.
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Do you have the option to install the app on another phone to rule out whether the problem is with the phone or the app?
How did you uninstall the app? Via the play store? My experience is that not all data is deleted this way. The best way to completely delete the app including data is:
1: From your home screen, go to Settings on your Android device.
2: Scroll down and select Apps.
3: Find the app that you are looking to uninstall and select it.
4: Tap on Storage.
5: Tap on Clear Data.
6: Click OK on the “All data deletion” warning.
7: Tap on the Uninstall Button and click OK on the “Do you want to uninstall” message.
Once this is done, the app is completely uninstalled, data included.
Then restart your phone and reinstall the app.-
Hi Hans,
Things have improved a bit but still not quite right. I changed the recording format to MP4 and formatted the SD card, to get rid of the TS files. Then I deleted the app from my phone, including all related data, and reinstalled the app. I recorded some more files and attempted to play them back on the phone via the app. The first one played fine but when I attempted to play a second file the app crashed again. So it works better than it did but still quite unreliable.
When playing back one of the files, I noticed that the video and the sound are out of sync by several seconds. Is that normal? If so then it makes the microphone pretty much pointless.
And I have a question – do I loose any information by recording in MP4? Is the GPS and G-sensor data still available in the MP4 format?
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Hi Andrew,
GPS data is available in MP4 and in TS. As far as I know, data from the g-sensor is not saved in either file format. Video and sound should run simultaneously, regardless of the resolution and bitrate settings.
What kind of SD card do you use in your K5? Could it be that it does not meet 130MB/s transfer speed with Class 10 and U3 compatibility?-
It’s a SanDisk Extreme Pro V30
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Hi Andrew,
This is a very difficult problem. I’m starting to have more and more doubts about what the cause of the problem could be. The recordings are being made correctly, you have checked them using your computer. So the K5 itself should be good.
Do you still have the option to install the app on another phone? This is to rule out whether the problem is caused by the phone. If the 1st recording goes well, but the 2nd goes wrong, it seems to me as if a buffer is filling up somewhere.
You don’t have a virus scanner active on your phone?
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I have done some more experiments since my last reply and I am happy that the K5 is doing all of the fundamental things that it should be doing correctly. The app, however, is struggling a bit. It will play downloaded files reliably and the phase shift between the picture and the sound has not occurred on that mode of operation. But every time I try to play a file from the camera storage, it fails and the app either shuts down completely or returns to the top-level menu.
I do have an active anti-virus app on the phone. I also have another phone but it does not support 5GHz wi-fi. I have loaded the app onto it and run the same tests as before, after switching the wi-fi band. The results were similar but not quite the same as the other phone. It played the downloaded files OK. And it started to play one of the files from the K5 but it then displayed a message to say that the file is a 4K file and it would give better results if it were downloaded. On subsequent attempts, the message came up immediately and the file would not play at all.
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Videos played from the phone storage work fine. But things don’t go well straight from the camera. I’m thinking more about problems/limitations with the WiFi connection. 2.4GHz is not the fastest connection. Hence the message to first download the file to your phone.
Given the fact that the K5 recordings (can) be large files, direct playback from the camera is not the best option. Download delays do not have to be a problem. But direct playback from the K5 is and remains difficult if the connection is not optimal.
I see the WiFi connection more as a handy tool to set up the K5 wirelessly with the app. I never view directly from the K5 and downloading is quickest and easiest by inserting the SD card into the computer.
I hope to be able to do a test with direct viewing from the camera myself soon. I’m curious if I’m experiencing the same WiFi problem.
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