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App probleme
Everything is working except playing the video’s on my phone. I installed VLC but no luck. I can see the picture of the video but as soon as I select one and press play, the app is going to main screen.
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This discussion was modified 1 week, 6 days ago by
k2tec.
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This discussion was modified 1 week, 6 days ago by
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7 Replies
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Hi Tom,
Does the Innovv app go to the main screen or the VLC app?
If you want to play the videos in the Innovv app, did you download them first or are you trying to play them directly from the K6 (camera files or local files)?
If you put the SD card in a computer, can you play the videos?
Are you able to try it with another phone?
You don’t have a virus scanner on your phone?
Are you using an iPhone or an Android phone?-
Hi Hans,
I using a Android
Format the card with the app.
Phone android 14 latest update 29-09-2024
Innovv app version 1.0.27.20240812
I use Norton virus and NordVPN.No other phone.
I can download them and I can see them on the computer.
If I open camera files I see them but as soon I try to open one It goes back to the main app screen.
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Hi Tom,
If you want to open videos from the camera files folder, you need an active wifi connection with the K6. If there is no wifi connection, the app will only show a picture as a kind of preview.
Downloaded videos can be played without an active wifi connection with the K6. You can then play these videos from the folder local files. Local in this case means on your phone.
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My wifi is activated . otherwise you don’t see this
You dont see this if you have no wifi connection. all my buttons are working but not the Play button the app crasht
Regards
Tom
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Hi Tom,
I understand that you want to play directly from the K6, because you can’t see anything without wifi. Can you download a video? And can you play a downloaded video from the local files folder without the app crashing?
The app crashes with all recordings? This is because I see two recordings in the print screen that are gray. Maybe those two recordings are corrupt?
Reinstalling the app might help. Remove the app (and all data) by going to settings. Click on Apps and then click on the Innovv app. Click on force stop at the bottom right and confirm this. Click on storage and click on clear data at the bottom left. Go back one step and then click on delete. This way the app and all data from the app are removed. Then reinstall the app.-
I already did this and did not worked out. I know a better solution take the word play out off the menu.
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Hans thanks for your time, but I don’t want to spend more time on it.
Regards,
tom
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