Black screen in Roadcam App - H5 Helmet Cam - INNOVV Forum

H5 Helmet Cam

Black screen in Roadcam App

Posted by tony on 2025-10-11 at 06:32

I connect my H5 via wifi to my Apple Iphone 15 promax and then open up the roadcam app with a view to fine tuning the position of the camera on my helmet by using the preview in the app however, when I open the app the camera preview is just a black screen.

I have followed all the suggested remedies like allowing permissions etc and I have even deleted the app and reinstated it.

Nothing seems to work, all I get is that black screen. How can I cure this, anyone know?

Hans replied 8 months, 2 weeks ago 2 Members · 3 Replies
3 Replies

Hans

Administrator
2025-10-11 at 15:40

Hi Tony,
You’re talking about the Roadcam app, but which app is that? Is it the Innovv H5 app?
Innovv has released two apps, and for the H5, you need to use the Innovv H5 app.
Can you adjust other settings using the app?
Is the Wi-Fi LED on the H5 lit or flashing when you try to connect?
Can you see on your iPhone that you have a Wi-Fi connection with the H5? You don’t have a VPN enabled when you connect?
iPhones sometimes have trouble connecting to an Innovv camera. You can put your iPhone in airplane mode and then manually connect to the Wi-Fi connection with the H5.
- tony
  
  Member
  2025-10-12 at 00:43
  Thanks Hans,
  
  I haven’t connected to the H5 with my phone for a while and forgot that I had the H5 innov app on the phone.
  
  I used that app instead of the Roadcam app and everything is fine.
  
  Thanks again Hans.
  - This reply was modified 8 months, 2 weeks ago by tony.
  - This reply was modified 8 months, 2 weeks ago by tony.
  - This reply was modified 8 months, 2 weeks ago by tony.
  - Hans
    
    Administrator
    2025-10-12 at 00:59
    
    Hi Tony,
    Thanks for letting us know that everything is working fine now.
    Enjoy your H5!

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