Can’t See

[Hans]

Hi Alan,
It could be that your iPhone has problems with the MP4 format. You can see the videos in the folder, but can you play them that way?
Have you also tried reloading the firmware (latest version) of the K7?

[Bob]

Mount the camera so that the Innovv text in white is at the top in the 12 o’clock position.

Recordings will be oriented correctly.

I just connected to mine and tested that live video is shown even if the SD card is removed.

Do you know how to do a screen capture from within the app so I can see exactly what is showing?

Press the side button and the volume up button simultaneously, the capture will go to your Photos.

If you can post that capture here maybe we can figure it out.

Have you tried a power rest on the K7? Remove the black and yellow wires from the battery and Accessory, count to 15, connect them back again. This may clear any intermittent firmware bug. Just one of the things I usually try.

Also, power reset your iPhone. Power it off. Then power it back up again. It could have an intermittent bug as well, iOS 18 is quite new if you have installed that already.

I am on beta 3 of iOS 18.2, so you are likely on 18.1

I am out of ideas if that fails.

You made certain WiFi was connected to the K7, right? Sometimes 5he iPhone will jump back to your house WiFi while you think it’s connected to the K7. I always check Settings – WiFi frequently.

• This reply was modified 4 weeks ago by  Bob.

[cantsee]

I connected my 5th Generation IPad and lo and behold, live images! My IPhone 12 and my wife’s IPhone 16 don’t show live images. Anyway, using the IPad I was able to properly align the cameras.

The wifi settings are identical on all three so I don’t know what the issue is. I can view the stored videos on my phone if I ever needed to do so.