Edit Function Buttons not accessible on Samsung Galaxy Android phone - K7 Dashcam

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Edit Function Buttons not accessible on Samsung Galaxy Android phone

Posted by Grant on 2026-01-15 at 09:06
Wondering if anyone can assist here. The INNOV app (using on a Samsung Galaxy/Android) has a great function in the Edit feature select and download (or delete) multiple files at once, without having to select and do this for each file individually.

Unfortunately, the buttons in the app for delete, download etc are at the bottom of the screen, and are overlaid by the phone’s own home, screen select and back buttons. So when you go to press ‘download’ (for example) after selecting multiple files, you can’t not press the phone’s home button.

Has anyone else had this issue, and is there a fix that I’m not aware of?
Screen rotation doesn’t seem to work for the INNOV app.
- This discussion was modified 5 months, 1 week ago by Grant.
Hans replied 5 months ago 5 Members · 11 Replies
- Android
11 Replies

Grant

Member
2026-01-15 at 09:13

I figured out the workaround if anyone else is having this issue. You can disable the navigation button at the bottom of the screen by switching to swipe gestures instead. This is changed by going to settings > display > navigation bar and then selecting swipe gestures there.
- Hans
  
  Administrator
  2026-01-15 at 16:46
  
  Hi Grant,
  Thanks for the workaround.
  I’m having the same problem with several Samsung phone models.
  With an earlier version of the app (I don’t remember exactly which version), this problem didn’t occur.
  
  @INNOVV could you please submit this complaint to the app developer?
Bob

Member
2026-01-15 at 21:35

iPhone lets you change font size which sometimes moves stuff to a better place. Not sure about Android.
INNOVV

Administrator
2026-01-16 at 09:50

We apologize for any unpleasant experiences and unnecessary troubles caused. You can contact our after-sales team at [email protected], and we will address your issues as soon as we see your message. Thank you for your support!
- Hans
  
  Administrator
  2026-01-16 at 16:09
  
  Hi Innovv,
  I’ll contact you and send you all the information.
  - INNOVV
    
    Administrator
    2026-01-16 at 17:33
    
    Thank you, Hans 😀
    - Hans
      
      Administrator
      2026-01-22 at 10:29
      
      Hi Innovv,
      I just sent the email with several screenshots and more information.
Ben

Member
2026-01-20 at 18:58
I see the same issue, also on a Samsung (OneUI 8.0). I contacted INNOV support who basically shrugged (“it’s challenging for the app to achieve perfect compatibility across all devices”).

I’m guessing INNOV’s Android developers might not be across everything they ought to be; hopefully they’ll be able to sort it out. In the meantime, a workaround is to switch the phone to portrait orientation, this at least moves things around a bit to uncover some functions.
- This reply was modified 5 months ago by Ben.
- Grant
  
  Member
  2026-01-21 at 08:27
  
  I tried switching orientations, but the app (at least for me anyway) doesn’t switch between a landscape and portrait orientation- it stays on portrait. The only workaround I could find was to change from home button display to gestures.
  - Ben
    
    Member
    2026-01-21 at 15:50
    
    I just checked the orientation thing, and you’re right, the INNOV app is stuck on portrait when on the main app page; it seems to only respect the phone setting when in camera preview mode.
    
    @INNOVV , it would be great to have the app UI fit within the phone UI, and also to handle landscape mode in all parts of the app.
    - Hans
      
      Administrator
      2026-01-22 at 10:35
      
      I didn’t have this problem with an older version of the app. It should be possible to modify the current app to prevent this issue.
      
      @INNOVV , see my email with more information.