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I can’t see all my recorded videos in the app
Early in September this year, I purchased this product and started recording videos without any issues. The only thing I’ve observed after mounting the product on the motorcycle is that the front camera’s LED is continuously green and blinking red. I’ve tried pressing the front camera button several times to see if there were any changes, but I haven’t noticed a difference. The main problem is that I can’t see all the videos in the app. I’m not sure if it could be because I have a setting that records videos minute-by-minute in high quality, and the mobile device can’t process the entire list, but either way, I can’t view all the videos in the application, and it’s quite frustrating.
Also, they appear very intermittently; I only see the ones I created at the beginning and the ones from a month ago.
The card I purchased is a Samsung 256 GB card that was sold to me at the store itself. I understand it is optimal and compatible for storing these videos.
Please let me know if you have any suggestions or what I should check, because I can’t think of anything else, and removing the card to copy files directly from a microSD reader doesn’t seem like an option to me. I liked this system and purchased it because it gives the option to copy files via the camera’s Wi-Fi, although I must say the experience so far is that it copies very slowly.
I’ve tried everything with the app: clearing the cache, clearing all data, uninstalling and reinstalling, and none of that has worked.
Thank you very much for your time reviewing my case, and I hope we can find a solution together. Best regards.
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2 Replies
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Hi Alex,
The flashing of the red and green LEDs can indicate various things; please refer to the manual for details.
Are you able to see all the recordings if you read the SD card on a computer?
Have you formatted the SD card using the Innovv app?
Have you set a duration for ‘Loop Recording’? If not, recording will stop once the SD card is full. If you do set a duration, the oldest recording will be overwritten when the SD card fills up, making room for the newest one (first-in, first-out).
If you want to view recordings directly from the camera via the app, you must maintain a continuous connection to the RC6. If the Wi-Fi turns off while you are viewing them (what duration have you set for ‘Wi-Fi Active Duration’?), you will no longer be able to view the recordings directly from the camera.
Additionally, loading all the thumbnails can take some time.
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Thanks Hans for your reply! I’ve followed your instructions, I’ll gave you feedback asap
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