Issues connecting to H5 with Android phone

[Hans]

Hi Paul,
When you connect the H5 using Wifi with your phone, your phone sees this connection as the access route to the internet. But the H5 is not a connection to the internet, it is only a ‘hotspot/wifi’ connection to your H5. This may be the reason why your phone is reporting that there is no internet connection. After all, your phone (Android) is constantly looking for a connection to the internet.
Connection to the internet is only necessary if you want to play downloaded videos in the app and you want to see your track playing ‘live’ on a map (e.g. Google Maps).
The Innovv instruction is only applicable to iPhones. This is because iPhones sometimes have trouble making a wifi connection to the Innovv cameras.

[harleypauluk]

So maybe there is another way to connect if you have an Android phone. I have been speaking to their support but not getting very far so thought I’d reach out here so see if anyone has managed to get it to work on an Android phone

[Hans]

Hi Paul,
You can click away the message ‘connected without internet’ without any problems. If you then look at your wifi connections you will see that you have a wifi connection with your H5.
Are you using the right app? Innovv has its own app for the H5. This app is also called ‘Innovv H5’ and has a black logo. The Innovv app with the red logo is for the other Innovv cameras.
If you still can’t get a connection, let us know where the problem is, possibly post print screens and explain what you have already tried.

[harleypauluk]

Thanks for the response. That is exactly the issue. I was not using the H5 app. Will download now and I am sure it’ll give me what I need. Thanks so very much for your help.

[harleypauluk]

Thanks Hans for your help.

I downloaded the H5 specific app and all is connected. I really appreciate your help with this.

All the best

Paul

[Hans]

Hi Paul,
Great that it worked out.
Have fun with your H5.