K3 won’t connect to app

[Rick]

Hi Robo63,

If this can help or guide you, as K2 and K3 are very similar, please feel free to check out my various exchanges with the very knowledgeable moderators on the subject of “Wi-Fi” in January 2025, you never know ✌

Sincerely,

Rick

[Hans]

Hi Robo63,
This problem sounds familiar to me.
For me, the solution was to close all active apps after making the wifi connection with the K3.
Click on the 3 vertical lines at the bottom left of the ‘home’ screen of your phone. Then click on ‘Close all’. Then open the Innovv app.
I’m curious if this works for you.

[robo63]

No, didn’t work I’m afraid.

Thanks for the response 👍

[Hans]

Hi Robo63,
I think I have the solution now.
The cause of your problem is that you have a VPN turned on before you connect to your K3. That is why the key at the top of the screen is visible. You must first turn off your VPN and then make a wifi connection with your K3.
I just tested this with my K3 and can generate exactly the same error message.

[robo63]

Fantastic, Thankyou Hans, all working now! 👍

[Hans]

Hi Robo63,
Thanks for the feedback.
Have fun with your K3.

[Unknown Member]

Good catch! Turning off the VPN first makes sense—glad you found the solution.

[Hans]

Thanks!