Forums Forums K6 Dashcam K6 Rear Camera Does not Retain Image Orientation Settings

  • K6 Rear Camera Does not Retain Image Orientation Settings

    Posted by Pat on 2024-02-13 at 02:56

    Hello All,

    Installed a brand new K6 bicycle kit just the other day. Started reviewing the videos from today’s ride and noticed that all registration plates are mirrored in the rear camera footage. Checked the settings, changed from Normal to Mirrored but the issue I have is that the setting will not save and reverts to its default ‘Normal’ setting. I have no trouble changing & saving the same setting for the Front camera. The symptoms are true for changing the settings with or without an SD card – it does seem to make any difference – front camera settings are retained, whilst the rear camera settings are not. Am I missing something?

    Thanks

    Pat

    Hans replied 1 week, 4 days ago 2 Members · 9 Replies
  • 9 Replies
  • Hans

    Administrator
    2024-02-13 at 03:34

    Hi Pat,
    What happens if you reinstall the (latest) firmware, basically doing a reset?

  • Pat

    Member
    2024-02-13 at 03:58

    Thank you for a prompt reply. This was going to be the next step but it looks like I have the latest firmware installed already i.e. IK6.20230726.V1.0.01. I did a reset of the device but I am getting the same symptoms.

    By the way the firmware you list on your site for K6 – IK6.20230726.V1.0.01 – is no longer available in the Dropbox folder you shared. It says it has been deleted.

    Thanks again.

    • Hans

      Administrator
      2024-02-13 at 13:17

      Hi Pat,

      In live view mode, is the video image also mirrored?
      Sometimes re-flashing the firmware may be the solution.
      Could it be that you tried an old link to Dropbox? The management of the firmware versions is in the hands of Innovv, I am only an active fellow forum member.

      • This reply was modified 2 weeks ago by  Hans. Reason: app versie voor firmware versie aangezien
  • Pat

    Member
    2024-02-13 at 16:05

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    Thanks Hans, sorry assumed you were somehow directly involved with Innovv.

    The image is not mirrored in live view either for the rear camera; it is for the front one each time the settings are changed, though.

    I will try to get in touch with Innovv re the missing file and try to reflash but if anything, I hope it is merely a bug they missed.

    Saying that, though, could other k6 bicycle kit users confirm whether they are able to change & retain the change in the settings for the rear camera?

  • Pat

    Member
    2024-02-13 at 16:14

    Sorry, can’t edit the original response let me try again to clarify better

    Any changes to the image orientation settings are immediately visible for the front camera (as changes are retained in the settings). This is not the case for the rear.

    The image in ‘Normal’ mode appears to be mirrored for the rear camera (car reg numbers are inverted) by default, hence the attempt to amend the settings.

    The front camera in Normal mode displays car registrations as normal.

  • Pat

    Member
    2024-02-13 at 17:09

    A quick update, I managed to find the above-mentioned version of the latest firmware on Innovv’s website (shared on Google Drive). Reflashed successfully using a 16Gb card and the problem is still there. I submitted a ticket using the online form [email protected] bounces back.

    Will give an update if/when resolved.

    • This reply was modified 2 weeks ago by  Pat.
    • This reply was modified 2 weeks ago by  Pat.
  • Hans

    Administrator
    2024-02-15 at 01:27

    You can also email [email protected].
    I’m curious what the solution to the problem could be, and I can also learn from it.
    By the way, I am not experiencing the problem you mentioned.
    Could it be that you are working with an old version of the app? The app version I am using is 1.0.23.20231110. This is the Android version.

    You can also edit your message by hovering your mouse over your message. An arrow and three dots will then appear at the top right. Click on these three dots and a menu will appear where you have the option to edit your message.

    • Pat

      Member
      2024-02-15 at 16:57

      Impressive after sales service despite the New Year break and festivities!

      I received a really prompt reply to my query with a newer version of the firmware IK.6.20231107.v1.0.01 which has solved the issue – the normal setting is now positioned correctly.

      The image orientation settings (mirrored) are retained as well; although, now that default position is correct, I no longer need to change that.

      Thanks for the replies Hans & I hope someone finds this thread useful should they have a similar issue.

  • Hans

    Administrator
    2024-02-16 at 01:14

    Hi Pat,
    Thanks for the feedback. Good to hear that the problem has been resolved.
    For other users of the K6, the latest firmware version IK6.20231107.V1.0.01 can also be downloaded from the Innovv site. The .bin file is now called IN-K6-1.bin.

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