k7 camera not working

[Hans]

Hi Teglas,

If the problem moves from the back to the front when swapping the front and rear cameras, the camera in question is defective.
If the problem persists at the rear despite swapping the camera, the issue must be sought with the DVR or cabling. Is the cabling undamaged and are the connectors still intact, clean, and dry?
The blinking of the green LED can have different meanings, depending on how long and how fast the LED blinks; please also refer to the manual.
Does the SD card meet the specifications as stated by Innovv, with write speeds higher than U1?
Did you also format the SD card using the app?

[TEGLAS]

in the application no matter which one I set, only the front camera is visible. I checked the plugs, everything is ok, tight, clean and dry. the SD card is U3 V30, especially for cameras like this. I formatted the card and it does the same thing. I changed the card and the same problem. It initially records for a few seconds on the front camera and then stops. every time you start the engine it records for a few seconds then stops

[Hans]

Hi Teglas,
If, despite swapping the (physical) cameras, the problem can be traced back to the DVR.
Regarding formatting the SD card, did you do that using the Innovv app or a computer? Formatting is best done using the app. Problems can sometimes arise with a card formatted using a computer as well.
Is the power supply voltage still sufficient after starting? An engine running at idle sometimes has (too) low voltage. The voltage only increases when you rev ​​it up.
To ensure the firmware isn’t causing any issues, you can re-flash it.
Should the problem persist despite everything, you can claim it from the seller of the K7 if the K7 is still under warranty.

[TEGLAS]

the motorcycle is a yamaha mt09 sp 2024 . i formatted it from the application. that’s exactly what i’m trying to say i don’t see the 2 cameras in the application and the rear camera doesn’t record. only the front camera records for a few seconds when the engine starts then suddenly stops. what do you mean by ,, To make sure the firmware isn’t causing problems, you can reprogram it.? i’ve tried everything possible and nothing works

[Hans]

Hi Teglas,
You can re-flash the firmware without any problems.
See this link for how to do this. https://innovv.com/pages/innovv-k7-support

innovv.com

INNOVV K7 Motorcycle Dashcam Support | Optimize your device

Keep your INNOVV K7 running at its best. Find firmware updates, setup tutorials, and expert answers to common questions here.

[TEGLAS]

I don’t understand what TF card you are talking about from 8 to 32 gb? I use a 256 gb SD card

[TEGLAS]

I copied IN-K7-1.bin which I need to put on my SD card and insert into the DVR.

[Hans]

Flashing the firmware can only be done using an SD card with a storage capacity between 8 and 32GB.

Flashing with an SD card larger than 32GB may cause problems, or the flashing may not be performed at all.

[TEGLAS]

It’s a bit crazy to have to buy x cards of different sizes to be able to use a system paid for with 300 euros.

[Hans]

Fortunately, those small SD cards are not expensive😉.

A small card is necessary due to the required file system, FAT32. This is because NTFS and exFAT are not suitable for flashing the firmware.

And you can still claim the K7 under warranty if the warranty is still valid.

[TEGLAS]

and the warranty how to proceed? must the entire system be dismantled from the motorcycle and sent somewhere or how?>

[Hans]

Please contact the seller regarding this. They will be able to assist you further.
If Innovv was the seller, please contact them. You can find their contact details here:

https://innovv.com/pages/contact

innovv.com

Contact

INNOVV creates advanced motorcycle safety systems, from dash cams and CarPlay displays to BSD solutions. Ride safer with premium technology designed for performance and reliability.

[TEGLAS]

I have explained the issue with the seller in every possible way and followed all the steps they required; I paid for removal and reinstallation four times, yet the seller shows no interest in resolving the problem with a product that broke after less than six months of use. However, that is not an issue, as I am filing a complaint with EU consumer protection authorities, and I will make sure to give them some “real” publicity within the motorcycle community I belong to. This is completely unacceptable.

[Hans]

Hi Teglas,
Did you buy the K7 directly from Innovv or through another seller?

@INNOVV , if Teglas bought the K7 directly from you, is there anything you can do for him?

[TEGLAS]

I sent complaints to [email protected], and they gave me instructions on how to check everything. I followed all their directions, yet the system still doesn’t work. After seven emails—during which they had me swap connectors, check the memory card, and so on—they are now refusing to reply. They had me switch connectors around, change the card, format it, and the like, but nothing worked. Honestly, I am completely disappointed with their attitude toward customers; because of this, I will make sure the Romanian motorcycling community avoids buying these products, which are of questionable quality and don’t even last six months—not to mention their disrespectful attitude toward customers.

• This reply was modified 1 day, 14 hours ago by  TEGLAS.

[Hans]

Hi Teglas,
It’s a shame things have turned out this way.
I’m not an Innovv employee myself, so I have limited influence over them. It’s currently the holiday season in China, so a reply might take a bit longer than usual.
It’s also unfortunate that you’ve had a bad experience with Innovv; given the number of users who operate the cameras without issues, I can say with confidence that the quality is certainly not questionable. But I realize that doesn’t help you much…

I hope Innovv responds properly to your emails and provides the level of service you’re entitled to expect.

[INNOVV]

Dear customer,

We are sorry for the inconvenience caused to you.

We replied to your email on October 1, but it appears you did not receive it.

Original email text:

Dear customer,

We are sorry for the inconvenience caused to you.

We didn’t immediately conclude that the connector was faulty.

We need to troubleshoot step by step to determine whether the problem is caused by the camera or the DVR before we can arrange repair or replacement.

If you don’t want to send it back for repair, we will ship a DVR and a rear camera to your order address. Is that okay?

Is the rear camera 1 meter or 1.5 meters?

Looking forward to your reply.

Have a good day!

Best Regards,

INNOVV