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K7 Errors
I have had my K7 system for around two years and while the video is of great quality it has never loop recorded. I was told to reformat it and change my sd card whcih did not make any difference. It is now not recording continually so the system has no relaibility but I can not get any response from customer service or anyone in INNOVV. Is anyone else having these problems?
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1 Reply
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Hi Kevin,
Does your K7 only make one large recording now? Or are multiple recordings being made?
Which settings have you configured under Record Settings – Loop Recording Duration? Perhaps you could provide screenshots of your settings?
How do you read the recordings? With the Innov app? If so, what steps do you take?
Does the SD card meet the specifications set by Innovv, meaning a write speed higher than U1?
During recording, how do the LEDs on the remote control light up? Are they off, on, or blinking (how fast do they blink)?
How have you connected the power supply?
When you read the SD card on a computer, which folders have been created and in which folders are there recordings?
To be sure, you could also reinstall the (latest) firmware.How did you contact Innovv? Via email or via the contact form on their official website?
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