K7 randomly stops recording and restarts recording during rides

[Hans]

Hi Andrei,
The K7 getting warm isn’t a problem, as long as it doesn’t get hot. The K7’s casing also acts as a heat sink.
Are the missing recordings also not visible under Accident Videos or Protected Videos? If so, try reducing the sensitivity of the G-sensor.
Is the connector on the remote control properly connected?

[Andrei]

Update, I just spoke with someone from Innovv UK, very nice lad btw :), who said that 99% of the issues are SD card related. Reading/Writing speeds very important and it seems that my Samsung SanDisk might be at fault here. He suggested to try with an industrial tier SD card like Viofo 256 GB.

Will give it a go and see whats what.

[Andrei]

Yes, they are missing entirely as the camera is not recording at all when the green led flashes. I would say that connectors are properly connected as it does record but only when it feels like it 😀

I’ll actually try the G-sensor thing, it makes sense but I’ll wait for my new SD to arrive first.

[Mike]

I have been having this issue as well, I have contacted Innov and they can’t solve it. I have tried several high speed read/write quality memory cards and have had no solution to this problem, I don’t think they know how to solve it. Very poor customer service.

[Hans]

Hi Mike,
The cause of the problem doesn’t always have to be the SD card. There are several other possible causes. It could be either software-related or hardware-related.
Furthermore, it’s difficult to diagnose a hardware-related issue remotely.

[Davide]

Hello, I want to add my same experience with k7. I have a R1200 RT my 2010. Connected k7 as manual suggest, first run seems that work all fine. Gps took a while to find the fix (first cold fix?)

Today green light (camera) started to blink slowly for a good part of the route. I still have to check if all the route was recorded, but I noticed the same light behavior.

The Microsd is a Samsung evo 256GB u3.

[Hans]

Hi Davide,
A slowly flashing green LED can indicate that a protected video is being recorded. This can happen, for example, if the G-sensor is set too sensitive and is therefore triggered by shocks or vibrations while driving.
Recordings can then be found in the ‘protected’ video folder.
See also the manual for an explanation of the LEDs on the remote control.

[Davide]

Yes hans, I read the manual, but I’ve the doubt because in K5 manual the slow blink means “no recording” I known they are 2 different devices but same remote, I work with a staff of SW engineers (but i’m mechanical) , so i’m worried about sw bugs in general 😅…my doubt started from how to quantify the indication on the manual, “flash twice/second for me means 2 flash in a second (, but the remote flash more slow as in video, 2 second on, 2 second off), anyway I have to check the card if all was recorded, probably the main unit suffered some shacking from potholes or patches on the road.

[Davide]

After a check, I can confirm that many videos (1 minute clip) are missing, could be a coincidence but the video storing missing coincide with the green light slow blinking (This issue coincide with k5 manual indication)

In the microsd I found 2 subdirectories (movie_E and EMR_E)

[Hans]

Hi Davide,
You can reduce the sensitivity of the G-sensor. This will result in fewer/no recordings being saved as ‘protected’. Aren’t the missing recordings in the subfolders mentioned? I’m also guessing you also have the Loop Recording Duration set to 1 minute.

The K5 and K7 manuals are indeed slightly different.

In the K7 manual, “protect video” is listed twice in the LED indicators, which doesn’t make it any clearer. But when I look at my K3 and K5, they flash twice within one second if it’s a protected video.

Just to be sure, did you format the SD card using the Innovv? If you formatted the card using a computer, the K7 might have some difficulty with the SD card and might not respond properly.

[Davide]

Usually I format the media on the specific device if there is the command (garmin virb docet 😊), and also in this case I formatted the samsung evo u3 on device. anyway in the attached foto you can see there are several videos missing (except from 18:31 to 18:54, when the bike was off), and the missing video coincide when I noticed the slow blinking. I can format it and try again

IMG_20251120_110851-1.jpg 220 KB Image File - Click to view

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IMG_20251120_110824.jpg 121 KB Image File - Click to view

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[Hans]

Hi Davide,
To make testing easier, I would try setting the G-sensor to a low setting or turning it off. This should put all the recordings in one folder.
Then see if you get any missing recordings.

[Davide]

Ok good suggestion, tomorrow I’ll try it

[Davide]

Hello hans, tried with a brand new samsung pro plus 128gb card, formatted on board, changed lenght of clip from 1 to 3 min, disabled park, g sensor . Started the bike for a short run

At the beginning It worked then:

After few minutes green lights started blinking (i’m convicted that it means means recording stopped).

Took some pictures with the phone

Power off and power on

It work again (but this time I started timing the time),

Fault again and video again

Off&on and restart, Fault again

Went to a shop, restart fault

Conclusion, after 5/6 minutes the power unit fault, if i connect the app the dashcam preview are both blank (black) i can add all videos and photos but the total of clip are only this, too few for the entire duration of the trip.

So I tgink the unit has at least a firmware bug to fix (or hardware)

Screenshot_20251122_185016_cn_rxt_case_innovv_AlbumActivity-scaled.jpg 264 KB Image File - Click to view

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SVID_20251122_184155_1.mp4 2 MB MP4 - Click to view

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[Hans]

Hi Davide,

The meaning of the green LED depends on the blinking frequency. If it blinks 5 times in one second, there’s most likely something wrong with the SD card. If the green LED blinks less frequently, it’s not a problem. Could the power supply be (briefly) interrupted while driving?
To rule out a camera as the source of the problem, you can disconnect one camera. If everything works fine, reconnect this camera and disconnect the other camera.
What time did you set the Wi-Fi Active Duration to? The problem isn’t synchronized with this set time?
Perhaps unnecessary, but have you checked all connectors and wiring? Everything is secure and properly connected? Is the power supply voltage also good? Are you not using a Thunderbox, HexezCan, or something similar?

[Davide]

Hello Hans,<div>

the green led blink 2 second on, 2 off (more or less) manual tell is protected video recording (is not true, because I deactivated the function)

The yellow wire is firmly connected to ignition cable, also the main cables to the battery.

The sd is a brand new samsung pro plus 128gb and the Samsung diagnostic tell all is ok .

Wi fi connection has no time limit but I disconnect every time the phone when not needed (download video o setup changes).

The connectors are all firmly closed.

Any kind of energy manager (only a normal junction box with fuses)

Today I did these tests

Only Front cam (2mt cable lenght) on front input connector, after the usual few minutes: fault as usual (slow blink of led)

Only rear cam (1.5m cable lenght) on rear connector, it worked for a more time until I turned off the bike.

Only rear cam on front connector, it worked until I turned off the bike.

</div>

[Hans]

Hi Davide,
If I’m reading this correctly, the problem only occurs when you have the front camera connected. If this is definitely the cause of the problem, I would have the front camera replaced under warranty. Contact the seller for this. If you ordered the camera directly from Innovv, you can contact them at [email protected] or http://www.innovv.com/pages/contact
Just curious, does the front camera stay cool or does it get very hot? During normal use, the cameras can get a little warm.

innovv.com

Contact

INNOVV creates innovative motorcycle safety products that enhance your riding safety. Our products are the top choice for premium brand, high-end design, and reliable quality.

[Davide]

Yes, I think so. The weather in my area is almost winter-like right now, so the ambient temperature is below 10°C (today is foggy and rainy), so I don’t think the units are overheating (but I’ll check that too). I’ll repeat the test in the next few days. But… if one of the two cameras is faulty, does it also block the other? I mean, I couldn’t see live views from either camera in the app…

[Hans]

Hi Davide,
I can’t say how the video distribution works to the app. So, whether a faulty camera also blocks the other camera from accessing the app, I have no idea.
If you disconnect the “faulty” camera, will you also not get a live feed from the other camera in the app? I don’t have a K7 myself, and I’m currently on a business trip, so I can’t test with my own cameras whether I get a live feed in the app with only one camera active.
However, I can say with certainty that the K7 has a reproducible problem and should be repaired/replaced under warranty.

[Davide]

Sure, I contacted also the customer care in this phase. If I connect only one cam it work, tomorrow will not rain here, so I can do the last (I’ll repeat all the combination) test on road. I made a table where I will write down the various combinations and the results.

[Davide]

Today I did another test, started with both cam connected (so the only action I did from previous tests was: disconnect rear cam from front input and reconnect accordingly with instructions (front on front, rear on rear), the trip was about 40 minutes and the system worked as expected, no error, at the middle od the trip I changed also the lenght of the clip (from 3 to 1 minute) it worked also. The cams was quiet cold, the external temperature was about 6 °C, I have to check the clip if it was all recorded, but at this stage it seems it work. I don’t have any other ideas about it, next days I will use again the bike to do another test.

[Ben]

Alas, I have also seen this issue: the K7 was recording just fine for just over one hour, then stopped recording (front and back). Started up again after being turned off and on.

This is with a 512GB TCell High Endurance card; I can’t see it would be the card specifications as a) it has recorded for an over hour no worries, so clearly the card is sufficiently fast, b) plenty of people have been having the same issue with myriad different cards.

I’ll recheck connections/etc and make sure they’re all solid.

• This reply was modified 6 months ago by  Ben.

[Hans]

Hi Ben,
The DVR might be getting too hot, causing the K7 to shut down.
To rule out the SD card as the problem, you can:

• Test with a different (brand) SD card.
• Temporarily lower the resolution/bitrate (this reduces the amount of data stored).
• Format the SD card using the app; the file structure will then be created according to Innovv.

To eliminate software problems, you can reflash the firmware (with the latest version).

[Ben]

Unfortunately this problem is still occurring; same as described by Andrei at the start of this discussion.

For example, from today’s ride, here are the filenames (from the front camera only for easier examination; I have both cameras connected) that were saved to the SD card, and the interval between the file timestamps:

Filename			Filename timestamp	Filename sequence no.	Time interval
20251226123403_000068_F.MP4	2025-12-26 12:34:03	68	
20251226123703_000070_F.MP4	2025-12-26 12:37:03	70	00:03:00
20251226124003_000072_F.MP4	2025-12-26 12:40:03	72	00:03:00
20251226124303_000074_F.MP4	2025-12-26 12:43:03	74	00:03:00
20251226124603_000076_F.MP4	2025-12-26 12:46:03	76	00:03:00
(camera skipped 2 recordings here, started again all by itself)
20251226125503_000082_F.MP4	2025-12-26 12:55:03	82	00:09:00
(camera totally stopped recording here for approx. 30 mins, until after I parked and had lunch)
20251226142250_000083_F.MP4	2025-12-26 14:22:50	83	01:27:47
20251226142550_000085_F.MP4	2025-12-26 14:25:50	85	00:03:00
20251226142850_000087_F.MP4	2025-12-26 14:28:50	87	00:03:00
(camera skipped 4 recordings here, started again all by itself)
20251226144350_000097_F.MP4	2025-12-26 14:43:50	97	00:15:00
20251226144650_000099_F.MP4	2025-12-26 14:46:50	99	00:03:00
20251226144950_000101_F.MP4	2025-12-26 14:49:50	101	00:03:00
20251226145250_000103_F.MP4	2025-12-26 14:52:50	103	00:03:00
(camera skipped 3 recordings here, started again all by itself)
20251226150450_000111_F.MP4	2025-12-26 15:04:50	111	00:12:00
(camera skipped 1 recording here, started again all by itself)
20251226151050_000115_F.MP4	2025-12-26 15:10:50	115	00:06:00
(camera skipped 1 recording here, started again all by itself)
20251226151650_000119_F.MP4	2025-12-26 15:16:50	119	00:06:00
(camera skipped 2 recordings here, started again all by itself)
20251226152850_000127_F.MP4	2025-12-26 15:28:50	127	00:12:00
20251226153150_000129_F.MP4	2025-12-26 15:31:50	129	00:03:00

The filename sequence number appears to increment by 1 for each file written, the list above is the front camera only so should increment by 2. As can be seen above, the camera sometimes just skips recording files but starts back up again, and other times stops recording entirely until powered off and back on.

I’ve checked the recordings immediately preceding the missing files and they are all exactly 3 minutes as expected. This suggests the failure arose in writing the subsequent file to the SD Card.

In contrast, the file preceding the complete failure (seq. no. 82 above) is NOT a full 3 minutes, suggesting the NVR hard-crashed at the time.

I’ve checked all power connections, the fact the camera restarts reliably _strongly_ indicates the wiring is fine.

I’ve just switched to a different SD Card (a SanDisk), we’ll see how that goes but given others have been using different cards, I don’t see that as the problem

• This reply was modified 6 months ago by  Ben.
• This reply was modified 6 months ago by  Ben. Reason: formatting

[Hans]

Hi Ben,
Did you follow the steps I described earlier?
It’s also possible there’s a technical defect in the DVR.
To rule out another component of the K7 causing the crash, you can disconnect the components individually (remote control, cameras, etc.) and see if the problem persists.
A power supply issue could also cause the DVR to crash.
Is the DVR getting enough cooling? If it gets too hot, this could also be a cause. If it works again after lunch, it might have cooled down enough to function again.

[Ben]

Hi Hans,

> Did you follow the steps I described earlier?

Yep; I’m testing a Samsung SD Card now; given others have tried a variety of cards I’m not expecting a fix, but we’ll see.

> It’s also possible there’s a technical defect in the DVR. To rule out another component of the K7 causing the crash, you can disconnect the components individually (remote control, cameras, etc.) and see if the problem persists.

Seems peculiar that a peripheral would cause a crash. I’ve already seen the issue with the remote control disconnected, I guess I could disconnect everything and try only one camera at a time. I’m not sure what that would prove though.

> A power supply issue could also cause the DVR to crash.

It’s connected directly to power, acc and ground (the Speed 400 has a convenient 10A fused supply).

> Is the DVR getting enough cooling?

It’s mounted under the seat, and gets as much ventilation as could be expected from that. I would expect the K7 to be designed and built to handle this installation location as it’s pretty much the only option on a motorbike (and as per the instructions). Also, I see others have reported what appears to be the same issue at very cold temps.

Appreciate the pointers; I’ll report back with the different card.

• This reply was modified 5 months, 4 weeks ago by  Ben.

[Ben]

The K7 functioned (mostly *) well on a 3.5 hour ride today; I made three changes:

1) image format back to 2K@30FPS (was 1080 stabilised / EIS); this is a slightly greater bit rate

2) interval to 1 minute (was 3 mins)

3) swapped cards to a SanDisk Max Endurance 128GB (V30/U3; same performance specs as the 512GB TCELL card)

So one of those appears to have “fixed it”; I’m guessing the card. I’ll keep this card installed and keep an eye on it.

(* mostly = a handful of files are about 5-10s short, e.g. 51s instead of 60s; no obvious reason)

[Hans]

Hi Ben,
It’s certainly possible that a peripheral can cause a crash. So I certainly wouldn’t rule this out.
I’m curious about the follow-up. If the problem persists and no cause can be found, you should contact the seller of the K7 to request a new one under warranty.

[Ben]

tl’dr: seems the K7 has problems with at least some >128GB cards.

After switching the SD Card from a 512GB TCELL to a SanDisk Max Endurance 128GB (both rated at V30/U3), and with recording interval set to 1 minute, I’m getting mostly reliable recording now. The dashcam doesn’t crash, but does skip 5-10s about once an hour or so.

I have made a few >1 hour long trips with the 128GB card and have had zero instances of the dascham ceasing to function. There are still instances where the camera glitches and skips about 5-10s at the end of a recording, this happens to about 1 in 100 recordings (about the same rate as with the 512GB card). I don’t see any pattern to the skips, other than it’s always ~5-10s missing at the end of a one-minute file. That’s not ideal, but at least it doesn’t stop completely.

Here’s one example where a video skip occurred (notice one pair of files is shorter than the others):

https://drive.google.com/drive/folders/1SgrwdAciAwDCNdZfFSj_PR_iPi54kF_O?usp=sharing

(FYI I am planning to change the mount for the front camera as it’s far too shaky, it’s currently using the supplied L-bracket but I’ll switch to a more solid bracket; I also need to clean the lens ;-))

drive.google.com

InnovK7 - Google Drive

InnovK7 - Google Drive

[Hans]

Hi Ben,
I’ve looked at your video files. I see that sometimes no seconds are missing, and other times a few seconds are missing.
Perhaps the K7 needs a little more time to free up space on the SD card when writing files if it’s full? To write a new file, an old file must first be deleted (first-in-first-out). This could be the cause of the missing seconds. To rule this out you could test with a full and an empty SD card

[Ben]

The missing seconds issue occurs regardless of card free space; the videos above were with the card just over half full after a reformat via the K7 app. The file sequence number gives it away: ~760 files x 102MB ea. = 78GB, on a 128GB card. The hiccup had occurred multiple times earlier in the ride too, after only a couple of hundred files.

It is true that an SDCard;’s sustained performance can vary as the card does its own internal wear levelling/etc, however this is the nature of the beast and the sort of thing that any dashcam would need to allow for.

I’m in touch with Innov’s support on this, if anything comes to light through that I’ll endeavour to update this thread.

• This reply was modified 5 months, 2 weeks ago by  Ben.
• This reply was modified 5 months, 2 weeks ago by  Ben.

[Hans]

Hi Ben,
If you hear anything more from Innov, please let me know. I’m curious to see what happens next.

[Ben]

I’m still working with INNOV support; I have noticed the issue pretty reliably occurs after ~4-6 minutes into each ride (this is with 1 minute recording intervals).

I guess nobody else is seeing the same problem? I’ll try another SD Card and see how that goes.

[Hans]

Hi Ben,
With an interval other than 1 minute, does the problem still occur after 4-6 minutes? And with a longer interval, do you also miss more seconds?

[Tarick]

For folks wondering what the remote looks like when the K7 is crashing/rebooting and stops recording video, this is it.

It used to happen to me all the time before upgrading to firmware IK7.20250317.V05. Since then it’s only happened once. I’m using a SanDisk 512 GB “high endurance” microSD card (SDSQQNR-512G-GN6IA).

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[Hans]

Hi Tarick,
Is this reboot happening randomly? It can’t be traced back to, for example, a dip in the power supply or a loose connector. It also doesn’t happen if the SD card is full?

[Tarick]

I haven’t observed a pattern to it. Cabling isn’t loose (I’ve checked several times). The latest firmware seems to have fixed it though.

[Frank]

I just purchased a K7 unit and the same issues are happening to me. The recording cuts out after a few seconds of riding and starts up again on its own.

[Hans]

Hi Frank,
What kind of SD card are you using? Is the write speed U3 or higher?
Did you format the SD card using the app?
What happens if you reflash the firmware (latest version)?

[Gerald K.]

I have the same problem, but only when I turn the gas really hard (high speed in a shot time) or
or if i get extremly down in curves.

I reduce the sensitivity of the G-sensor to 1, but the effect is always the same.

[Hans]

Hi Gerald,
It seems to me you have a contact problem in your power supply circuit. The vibration of your engine when accelerating or leaning heavily in corners is likely temporarily interrupting the power supply. Check the LEDs on the remote control to see if they go out in these situations. If they go out, this also indicates a power outage.

[Gerald K.]

Good evening,

why do you think its a contact problem in your power supply circuit ?
The System didn’t restart. The Cam blinked but the ccu doesn’t recorded.

[Gerald K.]

Video No 114: I turn the gas really hard.
Video No 115: The ccu stopped recording. I stopped and started the System new.
Video No. 160: I turn the gas normaly and the System work fine.

At the other time at the tour the System works fine.

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[Hans]

Hi Gerald,
If the system fails and the yellow wire is not powered, the K7 will not (always) restart.
It’s also possible that a brief power outage has (temporarily) caused the K7 to freeze because it wasn’t shut down properly. If an MP4 recording isn’t finished correctly, for example, during a power outage, the system can freeze. This can also corrupt the SD card.
Check the entire system to ensure all connections are properly connected.

[Gerald K.]

Good morning,

thanks for the quick reply.

I have been using the system for about a year.
The error occurs very rarely. I will check the connections again.
Thanks.

[Robert]

Hi

I’m also suffering the issue whereby it used to record things perfectly and then when I went to check for a recording after a ride nothing was stored on the card. I’ve also noticed the green light flashing a lot. Is it an INNOV software fault?

[Hans]

Hi Robert,
You can find out what the blinking green LED means in the user manual.
Depending on how often and how quickly the green LED blinks, you can determine what the problem might be.
There can be many reasons why the recording isn’t (or no longer) recording, not just software-related.

[Robert]

Thanks Hans, but it’s not just the lights, it’s a question of why the app doesn’t see the files ( just checked card on PC and lots have been recorded after I reformatted the card via the App.

I’m also looking at the card size as I’ve read it must be a V30 or U3 and between 8 to 32 GB. My card is a Samsung Pro Endurance 256 U3 V30 so could that be an issue?

• This reply was modified 3 months, 1 week ago by  Robert.
• This reply was modified 3 months, 1 week ago by  Robert.

[Hans]

The 32GB card is basically only needed if you want to perform a firmware update. The K7 supports SD cards with a capacity of 512GB with a write speed higher than U1. Therefore, your SD card meets the stated specifications.
It is recommended to always format the SD card using the app. This ensures the file structure is set up correctly on the SD card. Also, format it again using the app after reading the SD card with a computer. I have personally experienced that after reading the SD card with a computer, the Innovv camera did not always work well with the SD card anymore.

[Robert]

Thanks again Hans

I’ll try it again and see if I can view the files on my phone which I thought may be down to it needing a firmware update, but INNOV say it should be OK?

• This reply was modified 3 months, 1 week ago by  Robert.

[Hans]

If you cannot see the files on your phone, you might not have the correct codecs installed.
However, generally speaking, phones can play MP4 files without problems.
Can you also try it with another phone to see if the issue lies with the phone?