Losing date and time on files

[Hans]

Hi Sean,
A small backup battery is soldered into the K2. It could be that capacity is decreasing.
If you are technically handy and can handle a soldering iron, you can replace it yourself.
As far as I know, this is not a common weakness. I do not recognize the complaints with other Innovv models. Could you please give me a link where this is stated.

I had a similar complaint with my own K2. But that only happened because I had stretched a tyrap too tight over the button on the DVR while mounting the DVR unit. As a result, a kind of factory reset was always performed. The button of your K2 is not clamped/pressed?

Another cause may be that the battery capacity of your motorcycle becomes poor. When starting the motorcycle, a lot of power is required. If your battery is deteriorating, a large voltage dip may occur that can cause current or current in the K2.

Can you power the K2 with a USB power bank? Disconnect the power module before connecting the USB powerbank. If the K2 settings are retained, the cause is not the K2’s backup battery.
With a USB power bank power supply connected, you can switch the K2 on and off using the button on the DVR unit.

[seanm]

Thanks Hans,

There are posts on this forum for the K6 where owners mention losing settings. When I first started experiencing these problems I found posts mentioning similar on the K2 forum which seems to no longer be available. The advice from memory there was to login to the DVR with the phone App before starting a ride.

The DVR button is not clamped. The battery on my bike is fairly new, and the settings issue occurs even when I just switch on the ignition, ie. not pressing starter which will draw heavy current.

I followed your suggestions. I set the DVR settings to loop at 10 minutes, and G-sensor to off. I removed all data files from the SD card before putting in DVR. I disconnected the power module and connected a USB power bank. After a few minutes I switched off the DVR with the button, and extracted the SD card to check the files, which all had date-stamp of 31 Dec 1999 starting from 23:00. On powering up the DVR again and checking with the App, the loop of 10 minutes and G-sensor off are retained.

So my first question is where does the DVR get it’s date-time stamp to apply to the files it creates? GPS would be an obvious source. And if the date-time is retained in the DVR (I don’t believe there is a setting for it), is thie internal battery you mention responsible for keeping power to that setting?

If I want to replace the internal battery, is it just the screws on the DVR I need to undo. Anything in particular I should be wary of?

thanks

Sean

[Hans]

Hi Sean,
It’s been a while since I opened my K2. I think it was just a few small screws that you have to loosen. I’m not sure anymore, but I thought there was also a rubber seal under the lid.
The battery is soldered and looks something like the attached photo.
And make sure your ESD works safely.
The battery ensures that the settings made in the K2 are maintained
I think the date time is taken from the app and not from the GPS signal. I haven’t had my own K2 active for a long time, so I can’t say for sure.

[seanm]

Okay, I’ve opened the DVR and can see there is a very small battery soldered in place. Do INNOVV offer any sort of repair/maintenance service? I’d rather not take a soldering iron to it, would much prefer to send in for battery replacement.

Thanks

Sean

[Hans]

Hi Sean,
Innovv does not offer a repair service. But you can always try an email. Who knows, they might offer a repair service by now.

I also suspect that the shipping costs will be higher than ordering an equivalent battery online and soldering it yourself. Maybe you know someone in your circle of friends who is handy with a soldering iron?

[seanm]

Further to last, would it be possible to update the firmware such that if it cannot get a sensible date/time from system, it collects it from GPS? My DVR reverts to 1999 date which is obvious (to software) incorrect, so jump to GPS time would be preferable.

[Hans]

I also requested the firmware adjustment to retrieve the date/time from the GSP signal a long time ago. Unfortunately. But the more people make this request, the greater the chance that Innovv will take action on this.
At the moment, the time is retrieved from your phone when you click on Time Calibration in the app. But if your battery is no longer good, see previous post, then this will probably no longer work properly.

[seanm]

Thanks Hans,

I now have second DVR which came from a friend, it died on him a while back and he’s donated it to my soldering school :). Out of curiosity, the INNOVV uk site shows K2 DVr’s out of stock, but they have K3 DVR’s. The connectors look different, but do you happen to know if it (would be) possible to hook up my K2 externals (psu, gps, camera’s) to a K3 DVR? After altering the connectors obviously.

[Hans]

Hi Sean,
The power module can be transferred. The cameras cannot be transferred if I remember correctly. I have already asked Innovv about this.
I have no experience myself, I want to avoid destroying an Innovv set.

[seanm]

Thanks Hans