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Missing file/videos
Hello to all,
I am having an issue with the recording.
Today I took the card and place it in my tablet since I wanted to check a near miss I had with a car but I found out that the recording of the front camera stopped a earlier and started again recording later (basically there is a gap in between 2 recording).
So looking into the list, I realized that there is no continuity in the recording, with gaps, and also not all the file are of 5 minutes like I set up in the app.
Any suggestions or how to check?
As you may understand this may seriously affect the reliability of the system.
Thanks in advance.
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4 Replies
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Hi Nicholas,
Does your SD card meet the specs set by Innovv? Write speed higher than U3.
Have you also formatted the SD card using the Innovv app? It is also recommended to format it after reading it on your PC.I see that sometimes multiple recordings are made in a short time, e.g. June 22 16:25, while I believe your run time is set to 5 minutes. I suspect the problem lies with your SD card.
Do you have the possibility to test with another SD card?
To be sure, you can also flash the (latest) firmware.
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Hello Hans,
Thanks for your fast reply. I just formatted the card using your app and installed the latest firmware.
For you info, the card is a brand new 128Gb.
Let see how it goes. 😀
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…so how do you suggest to access the file of the SD card?
I find using the app is very slow if I need to download videos; so shall I connect a laptop directly to the K6 vis usb-C ? Without finically remove the card from the dashcam?
Thanks again
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Hi Nicholas,
Downloading the video files via Wi-Fi is indeed not fast. Therefore, connecting the laptop directly to the K6 via Wi-Fi will not result in any speed improvement. The K6’s Wi-Fi is the limiting factor.
The fastest way is to insert the SD card into your computer and download the video files that way.
If you remove the back of the K6 and connect a USB cable directly to it, you won’t see a USB drive on your computer as long as the K6 is turned off. If you turn the K6 on (your USB port must be able to supply sufficient power), you will see a USB drive and can download the video files that way.
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