Missing footage and contiuous recording problem

[Hans]

Hi Stuart,
Do you remember if the LEDs on the remote control were on the entire ride?
Missing recordings can be caused by various reasons:

• Problems with the SD card. A new SD card can also become defective. Did you format the SD card using the Innovv app?
• Problems with the power supply. Think of a loose connector. Switched power supply that fails, too low supply voltage, etc.
• Incorrect settings of the g-sensor. Are the missing recordings not in the ‘Accident Videos’ folder?
• Connectors that are not properly tightened or have moisture in them.

Can you see what happens at the end of the last video just before the video stops? Perhaps this gives a clue as to what could be the cause of the failure

[longpod]

Thanks for your response.

I have tried all these before and have also rechecked after you suggested.

I have changed the SD card and the same keeps happening.

On the footage there is not obvious reason for the camera to stop recording; the footage shows me riding down a long country lane then nothing until after I start the bike again after a drink break.

I’m lost as to the root cause, any other ideas?

[Hans]

Hi Stuart,
Does the recording stop on both the front and rear camera? You can disconnect a camera to see if the problem persists. That way you can see if one of the cameras is causing the problem.
With a long country road I think of bumps and vibrations. Could it be that the SD card moves in the slot due to the vibration? I once had with my K2 that I had an SD card that was slightly thinner, which meant that the contact was not always good. And the fact that the K7 works again after a long break makes me think about a temperature problem. Does the DVR unit have enough cooling? The cameras may become fairly warm to the touch during use, but not hot.

[tracer]

Hi all

I’m suffering from the same thing with my K7, I’ve changed the SD card from 512gb to 256gb. I’ve reset the system a couple of times but nothing has solved the problems.

I was interested to read about the DVR getting hot, mine is under my seat but gets hot 🔥, where do others put theirs?

Thanks in advance for your help

[Hans]

Hi Karel,
The DVR can get warm, but it should not get hot.
Does the SD card meet the minimum specifications that Innovv sets? What have you tried yourself? Just a reset? Or also formatted the SD card using the Innovv app?
Do you perhaps have more information?

[tracer]

Hans

The SD cards (I have a couple) meet the spec and I have formatted them both via the innovv app and computer. The SD card is secure within the DVR.

As for the DVR it’s under my seat but it gets hot 🥵 and not just warm. Would it be useful to move it elsewhere and if so where?

I would get a limited amount of footage recorded but while it’s clear it may be 30secs and then nothing for hours, not much use as a dash cam and useless for social media.

[Hans]

Hi Karl,
It is recommended to only format the SD card with the Innovv app. If you format the SD card with a computer, this can sometimes cause the Innovv camera to no longer handle the SD card properly.
The DVR getting hot is not good. Try mounting it in a different place where it can get more cooling. The housing of the DVR also functions as a heat sink, so if cool air can flow past it, this is recommended.
Using the ‘live view’ in the app, can you see that both cameras are working?
To rule out that one of the components is causing problems, you can, for example, disconnect a camera and then see what happens. If nothing changes, reconnect the camera and disconnect the other camera. You can also do this with the other components. This way you can rule out whether a component is defective.

[tracer]

Hans

I normally format SD card via the app but have done it on the computer to check if it was the issue, it wasn’t. I’ve checked the the cameras and they are working both separately and together. I’ll move the DVR to see if that works.

Failing that it’ll go in the bin 😡

• This reply was modified 2 weeks ago by  tracer.

[tomasvybiral]

I have a similar problem. According to the LED on the control panel, the entire unit restarts. The problem only occurs when the SD card is full. After formatting the SD card, everything works as it should. The problem will probably be at the moment when the recordings are supposed to start being overwritten. I can tell by the fact that the WIFI LED is flashing, which should turn off after the first 5 minutes according to my settings.

Well, today I found out that sometimes 1-2 minutes of recordings are missing, which are not saved anywhere. I tried installing the latest software, which I thought would fix the problem as described, but it still seems to crash occasionally. (As a temporary solution, I copied the contents of the card to my PC today and formatted the SD card)

SD card: Samsung 512GB EVO Plus microSDXC A2 V30
Firmware: 20241016.V04

[Hans]

HI Tomáš,
When the SD card is full, the oldest recordings should be automatically deleted on a FIFO (first-in-first-out) basis. This only works if the ‘Loop Recording Duration’ is set. If this is not set, the recording will stop when the SD card is full. The Wifi LED has no meaning when it comes to recordings. Only the camera LED indicates the status of the recording.

Formatting the SD card with a computer is not recommended. An SD card formatted by a computer is sometimes not processed properly by the Innovv camera. This can cause missing recordings and the K7 to restart. Therefore, always only format using the Innovv app.

For updating, watch this video. Video is about the K5 but the update procedure is the same for the K7. https://www.youtube.com/watch?v=sGvg1051gPI
The update is best performed with an SD card with a size of between 8 and 32Gb.