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Missing footage and contiuous recording problem
HI All
I recently changed over to the K7 from the K2 and have not managed to get a consistent recording yet. I am running a fast SD card at 512gb as specified in the manual but I have gaps in the recordings and when linking the files the one video ends and then there’s a huge gap to the next one. The longest gap was over an hour. Any ideas? I have raised it with support but have had no response. I am also due to go on a once in a lifetime trip through the Austrian Alps in just over 3 weeks and cant afford for this not to be working.
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This discussion was modified 3 weeks, 5 days ago by
longpod.
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This discussion was modified 3 weeks, 5 days ago by
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3 Replies
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Hi Stuart,
Do you remember if the LEDs on the remote control were on the entire ride?
Missing recordings can be caused by various reasons:- Problems with the SD card. A new SD card can also become defective. Did you format the SD card using the Innovv app?
- Problems with the power supply. Think of a loose connector. Switched power supply that fails, too low supply voltage, etc.
- Incorrect settings of the g-sensor. Are the missing recordings not in the ‘Accident Videos’ folder?
- Connectors that are not properly tightened or have moisture in them.
Can you see what happens at the end of the last video just before the video stops? Perhaps this gives a clue as to what could be the cause of the failure
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Thanks for your response.
I have tried all these before and have also rechecked after you suggested.
I have changed the SD card and the same keeps happening.
On the footage there is not obvious reason for the camera to stop recording; the footage shows me riding down a long country lane then nothing until after I start the bike again after a drink break.
I’m lost as to the root cause, any other ideas?
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Hi Stuart,
Does the recording stop on both the front and rear camera? You can disconnect a camera to see if the problem persists. That way you can see if one of the cameras is causing the problem.
With a long country road I think of bumps and vibrations. Could it be that the SD card moves in the slot due to the vibration? I once had with my K2 that I had an SD card that was slightly thinner, which meant that the contact was not always good. And the fact that the K7 works again after a long break makes me think about a temperature problem. Does the DVR unit have enough cooling? The cameras may become fairly warm to the touch during use, but not hot.
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