Forums Forums K7 Dashcam Retrieving recordings

  • Retrieving recordings

    Posted by stevieb on 2025-04-06 at 13:58

    Hi, I’ve managed to get the cameras working and recording, however, when I download a clip it won’t play.

    Also, if I try to open the video clips when the bike isn’t running I can’t view them, it’s asking for internet connection, which I can’t connect to due to the bike not running. Any suggestions?

    Hans replied 3 weeks, 2 days ago 2 Members · 1 Reply
  • 1 Reply
  • Hans

    Administrator
    2025-04-06 at 15:57

    Hi Stephen,
    From which folder are you trying to watch the videos? From Camera Files or from Local Files?
    To play from the Camera Files folder, there must be a wifi connection with your K7.
    What message/what exactly do you see when you want to play a video? Is it possible to add a screenshot?
    It could be that your phone does not have a driver for .MP4 files.
    If you download the VLC (VideoLanClient) app, can you watch the downloaded files with this app?

Log in to reply.