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Video Button in the App
Everything is working fine e.g. recording videos, protecting videos, etc. The only issue is that when I press the ‘video’ button in the app the cameras do not display images i.e. can’t see what is recording (but the cameras are recording because I can play the saved footage). The red ‘rec’ flashes as it should. I’ve completed a factory reset & firmware is up to date.
Help welcome … thank you.
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3 Replies
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Hi Chris,
Are you playing the videos on your phone, or are you doing this on a computer?
Can you play recorded videos directly from the camera? So, from “Camera Files”? And does this also work if you download the videos first and then try to play them from “Local Files”?
It’s possible that your phone doesn’t have the correct codecs required to play the videos.
Are you playing the videos on your phone, or are you doing this on a computer?
And what if you switch formats, i.e., between TS or MP4? If this solves the problem, then your phone definitely doesn’t have the correct codecs. Try installing VLC (Videolabs); the correct codecs are usually installed that way.
Have you tried it with a different phone, preferably a different make/model?-
Hi Hans. Thank you for your reply.
Everything works as it should. I can view videos, download video, etc. I have just one problem. When I select the video camera icon (see image I’ve attached) I get a screen with no camera feed – just a flashing ‘REC’ message in red (see image)
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Hi Chris,
If you click the gear icon at the bottom while watching the live recordings, you’ll see settings where you can adjust the brightness and colors of the image. What are these settings?
And if you’re only watching one channel, not the F/R one as you’ve selected now, does that make a difference?
While watching the live video, do you have a good Wi-Fi connection? If not, try setting it to 2.4GHz.
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