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Videos are recording, but no way of viewing.
I have the best quality SD card, I actually do video professionally so am not new to video recording, downloading and creating using Davinci Resolve.
The Innovv k6 is recording happily but nothing I have can read the files.
How do I access the files please? Davinci will not even load them, media Player says they are in a format not supported. I have spent an hour exploring the ‘app’ to try and change the format of the video files to a standard MP4 but I cannot find anywhere in any of the settings to do that.I am at the stage of just ripping it all out (it is only 6 months old, bought for me as a Christmas present, it was then 3 or 4 months before I could home to fit it). I wouldn’t sell it on, I would just chuck in the bin. I wouldn’t foist a faulty unit on anyone else.
Anyone any ideas of how to actually read the files? This is in a high end computer used for video creation for work, not a crappy phone or tablet system. I am utterly disenchanted with the whole thing at this stage.
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8 Replies
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Hi Simon,
The K6 records in MP4 format by default. This cannot be changed in the app either.You can perform a master reset by re-flashing the K6’s firmware. If a bug has crept into the firmware, it will be fixed. All settings will then also be reset to factory defaults. With the default factory settings, the K6 should create normal .MP4 files that can be played by almost any device.If you look at the SD card with the recordings, do the files actually have the .mp4 extension?With the Innovv app, can you see the thumbnails of the video files? But playing them on your phone doesn’t work either?
You can also send me a video file, and I will see if I can open it.
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Hans – how do I do that instruction you asked if I had done please? I don’t understand the words people use around computers – it is like learning a foreign language for me. The trouble is, replying I cannot see what you wrote and have to try and remember it.
I have tried to load one of the video clips, but the system won’t allow me to it says it cannot be loaded because either the system or network is down or the thing isn’t supported or words to that effect.
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Hi Simon,
The K6 records in MP4 format by default. This cannot be changed in the app either.You can perform a master reset by re-flashing the K6’s firmware. If a bug has crept into the firmware, it will be fixed. All settings will then also be reset to factory defaults. With the default factory settings, the K6 should create normal .MP4 files that can be played by almost any device.If you look at the SD card with the recordings, do the files actually have the .mp4 extension?With the Innovv app, can you see the thumbnails of the video files? But playing them on your phone doesn’t work either?
You can also send me a video file, and I will see if I can open it.
This is straight off the card.
I can’t see what is on my mobile phone – the screen is so tiny, how does anyone do anything on a mobile? I hate the thing – I use it as a telephone, not as a typewriter. People ring me on it and I talk to them, in real time!0:00
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Hi Simon,
While loading the video, the phone must maintain a Wi-Fi connection with the K6. It is possible that the Wi-Fi will be switched off once the set time for the Wi-Fi duration has expired. If this happens while downloading the video to your phone, you may receive an error message.
Unfortunately, the image you tried to attach to this message is not readable.
The text in the app is of normal size, but do you have no one who can read along with you or help you get the K6 working? Who mounted the K6 on your motorcycle; can’t they help either?
The more information you can provide about what you see on your screen, which actions you perform, the type of phone (Android or iPhone) you are using, and any photos of the screens you see.
In short, the clearer the information, the better we can help you.
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Hans,
I don’t even try to look at the files on my mobile phone. I take the card out of the camera and download direct to my computer. I am reading your replies and writing to you on my computer.
Why are the videos on the card (and I know they are there because of the size of the files) not viewable? Other people are having the same or similar problems. I have got a computer shop to put VLC on the computer for me, but I don’t know how to work it because that cannot read the videos either.
I am not sure if it was you or someone else, but they said to ‘reflash’…. what does that mean please? And how do I do it?
I have the bike in WiFi range on a fibre optic broadband link, very strong signal, ready to do this ‘reflash’ thing and see if that helps.The video I sent you is straight off the card downloaded onto my computer. That is the problem I am having.
My delay in replying is because I have been away working for 10 days and I don’t take my computer with me. Emails just have to wait. If it is important, people phone me the old fashioned way. If they can’t or won’t do that – tough! Life is too short to worry about such things. That is how I am beginning to think about this dashcam malarky. I was going to bin it last time, but you have given it a reprieve and I am going to try and get it to work, until I get too frustrated to bother any more.
Thanks,
Simon -
Hello Simon
I have received your video files. Although the video files have a size between 12 and 32 MB, the content cannot be played. There is no video and no audio present.
Could it be that your SD card does not meet the specifications as stated by Innovv, requiring a write speed higher than U3? It is also possible that the SD card is defective; could you test with another SD card?
Can you check if both cameras are working using the app? Connect to Wi-Fi with the K6, and click on the camera icon in the top left of the Innovv app. If you do see video now, then the cameras are working but nothing is being recorded. This could indicate an SD card problem. However, that rules out the possibility that the problem lies with the cameras.
Okay, I understand that you aren’t fond of the app, but the app is also a tool for finding the cause of the problem. The K6 does not need to connect to your home Wi-Fi network; a connection to your phone alone is sufficient.
I will try my best to explain how to re-flash/reload the K6 firmware.
I have sent you a file, IN-K6-1.bin; this file is the firmware file.- Use an SD card with a size between 8 and 32GB and format it as FAT32 on your computer.
- Copy the IN-K6-1.bin file to this SD card.
- Insert the SD card into your K6.
- Turn on the engine ignition so that the K6 is switched on.
- The firmware is now being re-flashed/reloaded.
In this video https://youtu.be/8TTqGh55LyY you can see how the LED lights up during the firmware loading. At the end, the red LED remains lit continuously and the green LED keeps blinking because it does not yet have a Wi-Fi connection to my phone. In total, reloading the firmware takes about a minute. Reconnect to the K6 via Wi-Fi with your phone; the password is 12345678.
Now connect to the K6 with your phone and open the Innovv app. Go to settings (gear icon). Scroll down and click on ‘Format’, and accept the message that appears on the screen. The SD card is now being formatted to the Innovv standard.
The K6 has now been completely reset to factory settings, and the firmware has also been reloaded.
You can now test if it works correctly.
If no video is being recorded yet, check the blinking/color code of the LED. Depending on how fast it blinks or lights up continuously, and what color it is, this indicates what is happening at that moment.
It is no problem at all that you are responding late. I provide this support in between my regular work and free time. I am not an Innovv employee myself, but an enthusiastic Innovv user who tries to support other Innovv users with their questions.
youtu.be
https://www.youtube.com/watch?v=8TTqGh55LyY&feature=youtu.be
https://www.youtube.com/watch?v=8TTqGh55LyY&feature=youtu.be
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Thanks for the instructions Hans – slowly working through the red flags at the top of my computer!
Back later with updates.
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Here goes… off to insert the sd card with the bin file you sent on it.
One step at a time.
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