Forums › Forums › K5 Dashcam › K5 Not Keeping Settings and Intermittent WiFi › Reply To: K5 Not Keeping Settings and Intermittent WiFi

  • Jade

    Moderator
    2024-01-31 at 09:49

    Hi, Barry

    Sorry for the inconvenience.

    The indicator shows that the K5 did not turn on normally, which may caused by many factors.

    Sometimes it may caused by a little mistake.

    Please help to troubleshoot the problem:

    Step 1, disconnect the power converter and power the unit with a USB power bank(5V, 2A or more). Please don’t use the USB port on the motorcycle.

    Step 2, please connect the converter again, take out the SD card then turn on the ignition to see if the K5 can be powered up or not.

    Please inform the result to [email protected] and let’s see what’s going on next step.

    Anyway, it would be helpful if you could send us some videos.

    Thanks for your patience and expect to your email.

    Best wishes,

    Jade

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