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Hi Trikkytrev,
During the recording, does the bike stand still or do you drive it? When you drive, does the K5 sometimes cut out briefly? If so, then probably a bad contact in the power supply. Can you measure your supply voltage when the engine is running? Does the blue LED on the power supply of the K5 light (when the bike is off and when the bike is on)? Does the battery voltage drop a lot when you start the bike?
Does the K5 reset when you operate something on the bike? For example, the horn or lighting? Check the videos to see when the reset takes place.
The app has no influence on the K5 if the app is not used. The app only reads the K5 and writes adjusted settings back to the K5.
Could it be that you are not using the right app? The correct app is the one with the red logo.