Forum Replies Created

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  • Jade

    Moderator
    2024-01-05 at 09:59 in reply to: K5 MP4 H.265 – Recording Files Not All Able To Be Watched

    Hi, Doug

    Sincerely feel sorry for the inconvenience.

    What is the format of this video? TS or MP4?

    Could you share some videos to innovv service email [email protected]?

    We will follow up asps and help to figure out the problem.

    Best wishes,

    Jade

  • Jade

    Moderator
    2024-01-05 at 09:55 in reply to: K3 wifi

    Hi, Gus

    Usually the wifi will automatically turn off after the active duration time of wifi.

    Please check this in INNOVV app and set up it as you need.

    The attached photo is for your reference.

    wifi duration time

  • Jade

    Moderator
    2024-01-02 at 14:12 in reply to: K5

    Hi, Tracy

    Sorry for the inconvenience.

    When did you get the K5? Was it work normal before?

    Usually there is a delay about 25 seconds for the K5 to shut down after the ignition is off.

    Could you please check it?

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