[peter]

Jus thought about this.. it’s mounted right next to my Denali D4 lights.. also IP67 rated 🙂

[peter]

Hi Hans. Thanks for the quick replies. I contacted them via the ‘Submit Ticket’ process on the innovv.com website yesterday….

[peter]

So.. I did more troubleshooting.

I pulled the card to see what was on the card. Video to store and car wash are all there in 3 min clips as I would expect. I got video the whole way home from the car wash to when the unit shut off after I turned off the ignition in the garage.

My video to town are all 3 min clips. Coming home from car wash, I have some strangeness. I have 5 3 min clips, then a string of 4 seconds, 52 seconds, 17 seconds, 4 seconds, 9 seconds, 4 seconds, 3 seconds, then back to 3 min that ends with me entering the garage, and the last 22 seconds after I shut off the bike… IT NEVER COMES BACK ON.

don’t know if this helps determine if the unit is dead… but as far as I’m concerned it’s dead, and need to figure out how to do a warranty replacement of the unit.

I’ve opened a ticket.. but have not received any email in that regard, and silly how I can’t view my ticket status through the website.

[peter]

So people with Innovv cameras don’t typically wash their bikes with pressure washers and pay attention to where high pressure is being directed? I personally don’t know any adventure bike rider that rides on dirt roads that doesn’t use a pressure washer to clean their bikes.

I’m pretty sure I didn’t need to direct any high pressure to the area where the front camera was just installed. I also did not find ANY moisture in the sd card door area, I opened and used a tissue to see if there was moisture.

Either way, my unit is dead.

Are you suggesting that I somehow voided the warranty by using a car washing system? If not, how do I go about getting a replacement DVR unit?

(not sure if you’re just an administrator of the forum, or officially connected to Innovv. Since I have not gotten any email regarding my ticket….seems like FB and this forum are the support process there)

• This reply was modified 11 months, 3 weeks ago by  peter.