[Anthony]

I just thought I needed to follow this up with a reply. After much toing and froing with support, sending pictures of my install, being offered a replacement, then being told “wait, check this, a tech spotted this, etc etc etc” I finally got them to swap out the radar unit itself. I’ve switched it out, there was no damage to the original, no damage to the wiring, but thus far the replacement is working perfectly.

Support where quick to reply, but I did “feel” that they were trying to pin it on my installation, and anything other than a hardware fault. I was arguing that it had worked perfectly, so if some part of the install was interfering with it’s field of view, that would have been an issue from day one.

Anyway, all is well that ends well, and I’m still happy with the unit, and overall OK with the customer service as they did the right thing in the end and swapped it out.

I’ll post up some pics of the install on a Guzzi V7 if anyone is interested.

[Anthony]

I will grab my multimeter and check the Thunderbox output, I’ve checked the sensor cleanliness and it seems to be positioned exactly as it was before the issues started. It’s a strange one as it was perfect and I was really impressed with it.

I’ll report back in after checking with the multimeter, thanks for the reply Hans.