[Simon]

Hi Trevor – I finally got mine working by using my phone in airplane mode and making sure there were no wifi connections set to auto connect. Also, make sure you are not auto logging into your home wifi. Then when the K7 was enabled it’s wifi connection showed in the list. Be sure to use the default password the first time you connect to it if you haven’t already changed it. It is 12345678. Good luck.

[Simon]

I resolved my problem by pretty much doing three things. Step one – find the bad camera – one camera had a kinked wire coming out of the camera – that wire was broken causing the WIFI not to function. Replaced camera – WIFI started working.

But to find out if WIFI is working, disable the cell signal and disable all auto join WIFI signals on iPhone. So set phone to airplane mode then make sure all WIFI signals are not auto join. Turn off WIFI then back on – then look for Innovv and attach to that one. If you are presented with password, type default of: 12345678

My system is working great now.

[Simon]

I contacted Innovv support directly. I had a case number and tech by the name of Frank. His only offer was for me to ship the device back to China and essentially hope it didn’t get lost along the way as he wanted me to lie on the customs form saying it should be listed as a “cup” not a device needing repair or replacement. The other thing, while I could set one of my iPhones to airplane mode how do I identify the SSID as it would have to match identically to manually enter to setup a manual connection – I need it perfect else it will just ignore the connection. I’m still unable to find an Innovv SSID even with a network sniffer running on a windows pc – that should show the SSID if the K7 units were working correctly – which I don’t believe they are. The two K5 units show their SSIDs in all cases – iPhones, iPad and Windows PC. This is maddening and disappointing.