[Simon]

I contacted Innovv support directly. I had a case number and tech by the name of Frank. His only offer was for me to ship the device back to China and essentially hope it didn’t get lost along the way as he wanted me to lie on the customs form saying it should be listed as a “cup” not a device needing repair or replacement. The other thing, while I could set one of my iPhones to airplane mode how do I identify the SSID as it would have to match identically to manually enter to setup a manual connection – I need it perfect else it will just ignore the connection. I’m still unable to find an Innovv SSID even with a network sniffer running on a windows pc – that should show the SSID if the K7 units were working correctly – which I don’t believe they are. The two K5 units show their SSIDs in all cases – iPhones, iPad and Windows PC. This is maddening and disappointing.