[treborbmw]

Innovv are sending me a new camera and a Remote Control.
(I mentioned during the fault report I sent them that I wasted several hours fault finding when the DVR kept rebooting itself, making me think I had a faulty switched +Ve of battery connection. It turned out the button on the Remote Control had stuck in, once released it all was fine, so I was surprised when they said they’d send a new one.)

So overall, a good result, but I’m not looking forward to stripping most of the front of the bike to replace them!

[treborbmw]

Hi Hans,

I sent an email to Innovv this morning, thanks. I believe they are in Asia (Hong Kong?) so not expecting anything until tomorrow morning at the earliest.

The DVR is located under the seat, there is air around it, but obviously no airflow. There are not many places to put it on a R1300GSA. It’s hot, but it is touchable.

Cheers
Bob

[treborbmw]

After a lot of faffing about I think I’ve isolated the fault to the front camera, it only fails to record when this camera is connected.
The rear camera works fine on either DVR channel when connected on it’s own.
The recordings fail every time whenever the front camera is fitted on it’s own to either channel.

I was surprised how hot the DVR gets!

Time to have a chat with Innovv.

• This reply was modified 1 week, 1 day ago by  treborbmw.

[treborbmw]

Well, it turned out the SD card isn’t the problem as it is happening with the replacement SD Card also.
The symptoms of this fault are that the DVR records both cameras initially, producing files of differing duration, i.e. I had the recordings set to 5 minute duration, but it would record about 3 pairs of files (1 pair being front and rear camera recordings), with each pair being of differing durations of 1 to 2 minutes, and then it would stop recording (green camera light flashing on the remote control) until it was switched off and on again, then the same would happen. Interestingly, on the last file recorded the video would freeze, but the sound would continue for anything from 3 seconds to 10 seconds before stopping.

Today, I was out with a friend who also has a K7, he also had problems with his in the early days. A totally different fault in that his would just not power on, or sometimes it would just suddenly power off (the fault turned out to be a faulty switched live wire). He contacted INNOVV Tech support and they led him through various tests, one of which was to reset the unit by holding down the button on the remote control until all the lights went off, the DVR would then reboot. Just after we set set off I waited until the Green Camera light started its 2 second flashing sequence, telling me it had stopped recording, and then I tried this reset. Lo and behold, it appeared to work, the green camera light came on and stayed on for the full hour we were riding.
Unfortunately, when we stopped for a break and set off again, the fault came back. No problem, I’ll carry out the same reset using the remote control. Again, it all appeared to work OK for the next hour. This became the pattern for the rest of the day. Every time we stopped, I had to reset the device to get it to work again.

At this point I was convinced that the fault had to be with the DVR as it was obviously working OK when the device was reset on the move.

It was only when I got home that I got a chance to have a look at what was actually recorded. I found that every time I did the moving reset, it did start to work, but only for the rear camera, there were no recordings from the front camera at all. From this I deduce that either the front camera is faulty, or the channel for the front camera in the DVR is faulty.
Sometime this week I will try swapping over the cameras and see if the fault follows the camera or if it stays with the DVR channel.
Hopefully, I am getting nearer to solving this!

[treborbmw]

Hi Hans,
Thanks for your response.
I thought I’d sorted the issue, but I noticed the other day that the green light is back to a 2 second flash.
I tried reformatting the card using the K7 setting menu, but still no joy, when I look at the recorded files see that they are only recording for a minute or so, then stopping. Then a few minutes later may start recording again. I removed the card and had a look at it in my computer, although I formatted it in the K7 it shows that it is exFAT.
I have a feeling the card that INNOVV supplied (a Samsung 512GB card) is faulty. I’ve just fitted a spare SanDisk 64GB card and formatted it in the K7, I will try it tomorrow to see if it works.

Cheers

Bob

[treborbmw]

I had a problem similar to this. I’ve had the K7 fitted for nearly a year with no issues, then one day, a couple of weeks ago, I noticed the slow flashing green light a few minutes after riding the bike.

I ended up removing the SD card so I could see what was happening with the files.

It looked like everything had been recording normally up until about 3 or 4 weeks early, since then it would normally produce a normal file after setting off of about 3 minutes long (or was it 5 minutes, I can’t remember what I set it to), thereafter the files were shortened to a few seconds. Further investigations made me think this started happening once the SD card was full, and it had started overwriting the old files.

I reformatted the card, and so far it appears to be working normally again. I’ll now monitor it and see what happens when the SD card is full again. If it occurs again at this time, then there is an issue with the overwriting process.

[treborbmw]

Yes, the switched live only draws a few milliamps so you should be fine.

[treborbmw]

Hi Antonio,

It is safe to remove the terminals, but you must removed the negative terminal first to avoid accidently shorting the positive terminal to the chassis either through yourself or the tools you are using.

The advice in any good manual is to:

To safely disconnect a car (or motorcycle) battery, first, turn off the ignition and remove the key. Then, locate the battery terminals, which are typically marked with + (positive) and – (negative) symbols. Always disconnect the negative terminal first, followed by the positive terminal. This sequence helps prevent electrical shorts. When reconnecting, reverse the process, connecting the positive terminal first, then the negative.

You will find that as you disconnect the negative terminal it may spark slightly, and it’ll do the same when you reconnect it. This due to there being some very low current devices that are live on the bike even when the ignition is off.

I have done this loads of times and not had any problems.

If you are still unsure then I strongly advice taking your bike to a good mechanic or auto electrician and get them to do it.

• This reply was modified 1 year ago by  treborbmw.

[treborbmw]

On the R1250GSA the battery is behind a plastic cover on the righthand side of the bike, is the RT the same?

If it is, then just to the right of the battery there is an easily accessible terminal/post that the positive of the battery connects directly to. You connect your positive lead for the K7 to this. I can’t remember if there is a common earth that the battery’s negative terminal connects to, I seem to remember I connected the Negative lead directly to the battery Negative terminal on my R1250GSA.

If no one else comes back with a suitable reply, I’ll be riding a R1250RT sometime in the next couple of weeks that has a K7 fitted, if I have time I’ll have a quick look to see how it’s connected.

Bob

• This reply was modified 1 year ago by  treborbmw.

[treborbmw]

I noticed that the instructions said to update the firmware, however when I checked the support site the version to download was IK7.20241016.V04 which appears to be older than the version on my K7 which is IK7.20250317.V05. How come the support page doesn’t have this later version?

Cheers
Bob

• This reply was modified 1 year ago by  treborbmw.