[Dan]

Hi Simon,

I’ve just come across your post and I’m having an incredibly similar situation with the K7.

My original K7 was working perfectly until it developed a fault where the DVR now goes into a continuous reboot loop roughly every 30 seconds. I’ve tested the power supply, ACC and components individually, including bench testing, but the problem remains.

In the end I decided to simply buy another K7 DVR directly from INNOVV because technical support seemed to keep going around in circles rather than actually identifying the fault.

Now, incredibly, the brand-new replacement DVR has its own issue. On the bench it powers up and stays running, and the blue Wi-Fi indicator flashes rapidly as though Wi-Fi is active, but there is absolutely no K7/INNOVV SSID being broadcast. I’ve checked with both my Android phone and a separate tablet and and 8 other devices neither can see it.

Your post immediately caught my attention because your description of the replacement unit lights working and Wi-Fi flashing but no detectable SSID sounds almost identical.

I’ve deliberately avoided flashing the firmware on this brand-new DVR. I’m concerned about getting into a situation where support repeatedly suggests firmware flashing and then a failed or problematic flash becomes another possible explanation for the fault. A brand-new unit supplied directly by INNOVV should perform its basic functions out of the box.

Did you ever get any further with yours or receive a proper explanation from INNOVV? It would be very useful to compare what we’re both experiencing, particularly as this now appears to have happened to more than one recently supplied K7.

[Dan]

Hello

Thank you very much for going out of your way to reply. I have looked at the button and it seems to be ok. It clicks when I press it, so I guess it isn’t stuck. I will try to run the unit without the button connected and see if that does anything. These are only a few months old but sadly i didn’t think to ask the shop who installed them for the box back that I put the receipt in just my luck.

Regards, Dan

• This reply was modified 1 month ago by  Dan.

[Dan]

Hello Hans,

Thanks for your fast reply and help!

I have checked the remote button and it seems fine—it clicks normally when I press it. I tried holding it down, but the camera light still just comes on for around 30 seconds and then reboots.

I also checked the power supply voltage, and it is completely stable between 12.50V and 12.80V. I checked the 1A inline fuse as well, which is perfectly fine. I even tried plugging just the cameras directly to the battery, but sadly, the exact same issue occurs.

I haven’t tried flashing the firmware yet, as everything was working completely fine until this boot loop started.

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