[Hans]

The K7 always needs a constant power supply on the red and black wire. The yellow wire needs a switched power supply to switch the K7 on and off. If you let the red and black wire switch, this will certainly cause problems. So connect the red and black wire to the battery, or at least a constant power supply (even when the ignition is off) and let the yellow wire switch (could be via the relay)

[Hans]

It’s all correct.

When you connect the K6 using WiFi with your phone, your phone sees this connection as the access route to the internet. But the K6 is not a connection to the internet, it is only a ‘hotspot/wifi’ connection to your K6. This may be the reason why your phone is reporting that there is no internet connection. After all, your phone (Android) is constantly looking for a connection to the internet.

[Hans]

Hi Jan Ivar,
I am not an iPhone/iMac user myself. But are there no possibilities using iCloud?
You do not have the possibility to insert the SD card directly into your iMac and then move the video files to your iMac?

[Hans]

Hi Bjørn,
If you change another setting with the app, is it then implemented? This is to check whether the app communicates well with the K7.
The phone is leading when it comes to time calibration. As far as I know, nothing is done with the time from the GPS data.
Have you tried reinstalling the latest firmware?

[Hans]

Hi Martin,
How you want to use the K7 is actually as an action camera. So only recording when you want to. The Innovv cameras are developed as dashcams. So continuous recording without you having to do anything yourself. And without you needing a connected phone.
If you want to make a specific recording using the app, you must always have your phone and the app actively at hand. Incidentally, the recordings are then still stored in the camera and not on the phone.
The fact that it is now possible with the app is more of a nice-to-have function. An alternative method could be that you use the button on the remote control. If you press the button briefly, the current recording is saved in the protected files folder. Okay, the disadvantage is that you have to press the button for each recording.
But using the protected video you can more quickly find out what the starting point was of the recordings that you want to save.

[Hans]

Hi John,
I have heard from several Innovv users on the forum that accessories such as the EzCan cause problems. I recommend always connecting the Innovv cameras directly to the battery.
I hope this is the solution for you too.

[Hans]

Hi Dat,

If you have downloaded a video to your phone and you play it with the app ‘Local Files’ and you have an active internet connection then you should see a map under your video that shows where you were driving during the recording.
Where in the manual do you read that you should be able to “access and share routes, tracks and waypoints via INNOVV app”. I don’t see this anywhere..

[Hans]

Hi Martin,

The K7 automatically starts recording when the ignition of your motorcycle is turned on. When the ignition is turned off, the K7 also turns off automatically. So you do not have to start/stop the recordings with the app.
The recordings are stored on the SD card that you insert into the K7. To get recordings on your phone, you have to download them from the K7 using the app.
Recordings on the SD card can be found in a standard folder, or in an accident folder or in the parking mode folder. This all depends on how you have set up the K7.

[Hans]

Hi Adam,
If you power the K6 with a USB power bank, does the problem occur?
You wrote earlier that the K6 switches on and off with the ignition, is this through the yellow wire? Not that the red wire (constant power) is switched?
If you turn off the ignition, does the K6 only switch off after a few seconds? If it switches off immediately, I bet that the red wire is also switched. The red wire (and also the black) must not be switched.

[Hans]

Hi Stuart,
Does the recording stop on both the front and rear camera? You can disconnect a camera to see if the problem persists. That way you can see if one of the cameras is causing the problem.
With a long country road I think of bumps and vibrations. Could it be that the SD card moves in the slot due to the vibration? I once had with my K2 that I had an SD card that was slightly thinner, which meant that the contact was not always good. And the fact that the K7 works again after a long break makes me think about a temperature problem. Does the DVR unit have enough cooling? The cameras may become fairly warm to the touch during use, but not hot.

[Hans]

Hi Martin,
I’m curious to see what they look like.

[Hans]

That the camera only turns off after some time when the contact is turned off is correct. The camera has to end the ongoing recording properly. And this takes some time.

[Hans]

Dielectric grease is also ultimately an additional disruption of the electrical signal.
The connectors are moisture/waterproof, there is a rubber ring in the connector for this. Additional dielectric grease is therefore not necessary.

[Hans]

Try flashing the firmware again.
You can find the latest version on the Innovv website.

[Hans]

Hi Peter,
As advice, always format the SD card in the camera using the Innovv app.
I have the experience that if you put the SD card in the computer to read it and then put it back in the camera without reformatting it, this can sometimes cause read/write problems.
If you change another setting, does the K6 remember this?
You can possibly reflash the firmware or perform a reset to see if this helps.