[Hans]

Hi John,
The yellow wire really needs to be connected to a switched power supply. The red and black wires to a constant power supply.
If you connect the yellow wire and the red wire together and let them switch, you will definitely have problems. Videos will not be closed properly when the K7 is turned off. The SD card can become corrupt and your K7 can also cause problems.
The Parking mode will not drain your battery. This is also protected so that if your battery voltage becomes too low, the parking mode is automatically switched off. With a normal battery, you don’t have to worry about a flat battery. I leave both my K3 and K5 on my K1600GT in parking mode for a few weeks. The alarm system is also on. After 4 weeks I can still start without any problems.

[Hans]

Hi Eric,
The wiring of the rear camera was not too tight?
The connector of the camera was also connected properly? No moisture in the connector? There should be a rubber ring (orange in color) in the connector to make the connector moisture-proof.
Yes, it remains electronic stuff that unfortunately can always become defective.

[Hans]

Hi Ivanov,
Check if the camera connector is still properly attached.
Also check if there is no moisture in the connector.
Make sure the camera wiring is not too tight.

[Hans]

Hi Martin,
You can contact Joe (https://jk3d.us). He makes the lens protectors for the Innovv cameras.

[Hans]

Hi Stuart,
Do you remember if the LEDs on the remote control were on the entire ride?
Missing recordings can be caused by various reasons:

• Problems with the SD card. A new SD card can also become defective. Did you format the SD card using the Innovv app?
• Problems with the power supply. Think of a loose connector. Switched power supply that fails, too low supply voltage, etc.
• Incorrect settings of the g-sensor. Are the missing recordings not in the ‘Accident Videos’ folder?
• Connectors that are not properly tightened or have moisture in them.

Can you see what happens at the end of the last video just before the video stops? Perhaps this gives a clue as to what could be the cause of the failure

[Hans]

Hi Vance,
You can see if the K7 can also function as a web server within your wifi network. It’s just trial and error. I don’t know if this is possible or if the K7 has the same capabilities as the K2/K3. See these topics for more info.
https://forum.innovv.com/forums/discussion/wifi-2/
https://forum.innovv.com/forums/discussion/station-mode/
The disadvantage of setting it up as a web server is that you have to leave your engine ignition on all the time to keep the K7 switched on.
The fastest way to transfer your videos to your computer is still to remove the SD card from the K7 and insert it into your computer.
Downloading them to your iPhone first and then uploading them to your computer takes much longer. As far as I know, there is no fast way to use your phone to download the videos directly to your computer.

[Hans]

Hi Jere,
Slow flashing indicates that a GPS fix and a wifi connection are being sought.
Is there a lot of cabling on the GPS antenna? And is the antenna lying flat with the text facing up?
If you place the GPS antenna loosely on the motorcycle, so with a clear view. Do you then get a GPS fix?
Can you see the wifi of your wife’s K7 with your phone?
Try flashing the firmware again. You can choose to flash the 2.4G version. The wifi connection is then slower, downloading video takes longer. But a 2.4G is usually a more stable connection than the 5G.

[Hans]

Hi Rick,
Can you describe how you solved it?
Your experience can help other Hex/Denalli/EZ can users.

[Hans]

Hi Terry,
Can you describe which screen remains empty?
How do you try to watch the videos? Please describe step by step what you do.
What is the G-sensor setting in the app?

[Hans]

Hi Frederick,
To play videos you have two options.
1: play them directly from the camera. You need a good wifi connection with your camera.
2: You first download them to your phone and then play them from your phone.
So you don’t have to press the recording button in the app. Recordings start automatically by triggering via the yellow wire.
Both options are possible with the Innovv app. The advantage of option 2 is that you can always watch your videos without needing a connection to your camera.
Please note: the wifi connection is not very fast. Direct playback or downloading is sometimes slow. Especially if you want to download a lot of videos, wifi is actually too slow.

[Hans]

Hi Stephen,
Is it possible that your phone does not have the correct drivers/codec for .MP4 files?
Have you also tried recordings with a different resolution/bitrate?
Can you check whether you can play the videos with a different brand/type of phone? This is to rule out whether it is your phone or something else.
If necessary, I can send you an MP4 file to check whether you can play it.

[Hans]

Hi Gerry,
I mounted the ThirdEye at a height of 86 cm and aimed horizontally backwards.
I feel that the TE now responds better. But that is just a feeling and I cannot confirm this with measurements.
I do not think that the given values ​​are very strict, but Innovv must provide values ​​within which they can guarantee operation. In addition, ‘fixed’ values ​​give many users a clear idea of ​​where to mount the TE.
For my experience with the TE, see this link https://forum.innovv.com/forums/discussion/thirdeye-on-a-bmw-k1600gt/

[Hans]

Hi Stephen,
You can play the videos with the Innovv app.
But can you give more information about how you try to play the video? Please describe step by step what you do.
So please give as much information as possible. The more information, the better we can hopefully help you.

[Hans]

Hi Mike,
Is it possible that when starting the engine, the USB plug briefly becomes de-energized, causing the K6 to lose the time setting?
When starting the engine, many motorcycles de-energize the accessories because the starter motor needs the necessary power.
Does the K6 also briefly switch off when starting?

[Hans]

Hi Craig,
Can you give more info about what you have already checked?
Think about:

• is the power supply good?
• are all connectors properly connected?
• are the missing recordings not in the accident folder?
• is your SD card good enough for the recordings?
• can you check what happened at the moment the recording stops?
• etc.