[Hans]

Hi Davide,
The camera LED flashing slowly can also indicate that a “protected” video is being recorded. These are saved in a different folder—not in the “Continuous Videos” folder. Please check the other folders to see if they are there. It is possible that the G-sensor sensitivity is set too high.
When you turn off your motorcycle, you are stationary, so the G-sensor is not triggered; consequently, this final recording ends up in the “Continuous Videos” folder.
If you are still unsure, you could also try the option that Robert mentioned.

[Hans]

Hi Alex,
The flashing of the red and green LEDs can indicate various things; please refer to the manual for details.
Are you able to see all the recordings if you read the SD card on a computer?
Have you formatted the SD card using the Innovv app?
Have you set a duration for ‘Loop Recording’? If not, recording will stop once the SD card is full. If you do set a duration, the oldest recording will be overwritten when the SD card fills up, making room for the newest one (first-in, first-out).
If you want to view recordings directly from the camera via the app, you must maintain a continuous connection to the RC6. If the Wi-Fi turns off while you are viewing them (what duration have you set for ‘Wi-Fi Active Duration’?), you will no longer be able to view the recordings directly from the camera.
Additionally, loading all the thumbnails can take some time.

[Hans]

Hi Peter,
It’s a pity that the LED cannot be adjusted.

@INNOVV , is this something that could be addressed in a firmware update?

[Hans]

Hi Peter,
You could also direct your question straight to Innovv. You can do this via this link: https://innovv.com/pages/contact

After all, Innovv doesn’t always monitor the forum. They will undoubtedly be able to give you a definitive answer regarding the red LED.

Best regards from central Netherlands (Ede)

innovv.com

Contact

INNOVV creates advanced motorcycle safety systems, from dash cams and CarPlay displays to BSD solutions. Ride safer with premium technology designed for performance and reliability.

[Hans]

Hi Peter,
I don’t have an N2 myself, but rather an N3; on that model, you can turn off the LED by going to Settings (the gear icon) and selecting the ‘More’ option.
In the N2 manual (the standard version, not the BMW one), the only mention of a flashing red LED indicates a problem with the SD card. You might want to check your SD card. Are the recordings being made correctly?

[Hans]

Hi Innovv and Teglas,
Good to hear that a solution is on the way.
Teglas, I hope everything works out and you can get back on the road with a functioning K7. I’d like to hear how it all turns out.

[Hans]

Hi Ian,
Just make sure that the negative (-) wire you connect to the Thunderbox isn’t switched—leave it connected to the negative terminal at all times. Switching either the positive (+) or the negative (-) is a recipe for trouble.
But wouldn’t it be simpler to connect the negative (-) directly to the battery as well, since you’re connecting the positive (+) to the battery? You can have the Thunderbox switch the yellow wire.

[Hans]

Hi Adam,
Are you able to power other devices with your power source?
Do you have the option to test with a different power source? This is to rule out the power source as the cause of the problem.
When using the USB connection, have you disconnected the N2 from the power supply coming from your motorcycle?

[Hans]

Hi Adam,
Even though there is a card error, it is still possible for videos to be recorded. The error might be located in a different memory area than the one currently being used to write the video files.
Try formatting the card using the Innovv app.
It is also possible that the SD card is starting to fail; SD cards can malfunction, too.

Audio is recorded along with the video.
How is the microphone configured in the app? Is it enabled?
Is the microphone opening unobstructed?

[Hans]

Hi Alexander,
How did you format the SD card? Using a computer or the Innovv app? It is recommended to do this using the Innovv app.
What setting did you choose for the loop duration?
Loading the thumbnails can sometimes take a long time, especially if there are many of them. The loading process also depends on the Wi-Fi connection. Is it possible that the Wi-Fi connection drops while the last (unreadable) thumbnails are being retrieved? What have you set the Wi-Fi timer to?

Could you perhaps send me one or more of the files that won’t play? (Please contact me via PM.) I can then check if I am able to play them.

When you put the SD card back into the K6 after using it in a computer, do you reformat it using the Innovv app? Sometimes, after an SD card has been used in a computer and then reinserted into the K6, the K6 may no longer handle the card correctly. That is why I advise always formatting the SD card with the Innovv app whenever you put it back in.

[Hans]

Hi,
The DC converter does not cut off power when the voltage is too low; it simply prevents parking mode from being activated under low-voltage conditions.
Consequently, low voltage can certainly still cause problems—especially if the supply voltage is too low and the K5 is activated by the yellow wire being switched on.
There is no battery inside the K5. I think you should look for the solution in the power supply.

[Hans]

Hi Gian Luca,

Are the old recordings protected files (e.g., incident recordings)?

Have you ever read the SD card on your computer? Sometimes, an SD card that has been accessed via a computer can no longer be processed correctly by the camera. This can prevent old recordings from being overwritten. Try formatting the SD card using the Innovv app and see what happens.

If the Loop Recording Duration isn’t set, old recordings won’t be overwritten, and the SD card can fill up. With any other duration setting, old recordings should be overwritten. As far as I know, there is no bug associated with the 1-minute setting. The number of minutes you choose is purely a matter of personal preference.

You can update the firmware as described here: https://innovv.com/pages/innovv-k7-support

innovv.com

INNOVV K7 Motorcycle Dashcam Support | Optimize your device

Keep your INNOVV K7 running at its best. Find firmware updates, setup tutorials, and expert answers to common questions here.

[Hans]

Hi Teglas,
It’s a shame things have turned out this way.
I’m not an Innovv employee myself, so I have limited influence over them. It’s currently the holiday season in China, so a reply might take a bit longer than usual.
It’s also unfortunate that you’ve had a bad experience with Innovv; given the number of users who operate the cameras without issues, I can say with confidence that the quality is certainly not questionable. But I realize that doesn’t help you much…

I hope Innovv responds properly to your emails and provides the level of service you’re entitled to expect.

[Hans]

Hi Teglas,
Did you buy the K7 directly from Innovv or through another seller?

@INNOVV , if Teglas bought the K7 directly from you, is there anything you can do for him?

[Hans]

Hi Adam,
This could be due to sensor deviation.
Every pressure sensor has an inherent deviation; this is a characteristic of the components used.
Additionally, a difference in readings can occur if one measurement is taken after driving—when the tire is warmer—and the other is taken when the tire is cold; warm air expands, resulting in a higher reading.