Hans
Forum Replies Created
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Hi Stephen,
Downloading the video files via Wi-Fi is indeed not fast. Therefore, connecting the laptop directly to the K6 via Wi-Fi will not result in any speed improvement. The K6’s Wi-Fi is the limiting factor.The fastest way is to insert the SD card into your computer and download the video files that way.
If you remove the back of the K6 and connect a USB cable directly to it, you won’t see a USB drive on your computer as long as the K6 is turned off. If you turn the K6 on (your USB port must be able to supply sufficient power), you will see a USB drive and can download the video files that way.
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Hi Ken,
The most important thing is that the red and black wires (i.e., the continuous power supply) maintain a continuous power supply.The yellow wire is your control wire; it must therefore switch along with the motorcycle’s ignition.
If you do want to switch the continuous power supply, ensure that it is only switched off once the N2 is completely switched off by the yellow wire. You will therefore need to build in a delay for switching off the continuous power supply.
If you switch off the N2 while cold by removing the continuous power supply, this is a recipe for trouble with the N2.
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Hi Simon
You can perform a factory reset by:- Switching on the K6
- Press and hold the power button for a long time (approximately 30 seconds)
- The red LED flashes twice and then turns off again.
- Restart the K6; the K6 has been reset to factory settings.
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Hi Simon,
You can try powering the K6 via the USB cable.
Make sure to connect a USB power supply/power bank with a capacity of at least 2Ah.Is the fuse in the cable to the DC converter still intact?
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Hello Simon
I have received your video files. Although the video files have a size between 12 and 32 MB, the content cannot be played. There is no video and no audio present.
Could it be that your SD card does not meet the specifications as stated by Innovv, requiring a write speed higher than U3? It is also possible that the SD card is defective; could you test with another SD card?
Can you check if both cameras are working using the app? Connect to Wi-Fi with the K6, and click on the camera icon in the top left of the Innovv app. If you do see video now, then the cameras are working but nothing is being recorded. This could indicate an SD card problem. However, that rules out the possibility that the problem lies with the cameras.
Okay, I understand that you aren’t fond of the app, but the app is also a tool for finding the cause of the problem. The K6 does not need to connect to your home Wi-Fi network; a connection to your phone alone is sufficient.
I will try my best to explain how to re-flash/reload the K6 firmware.
I have sent you a file, IN-K6-1.bin; this file is the firmware file.- Use an SD card with a size between 8 and 32GB and format it as FAT32 on your computer.
- Copy the IN-K6-1.bin file to this SD card.
- Insert the SD card into your K6.
- Turn on the engine ignition so that the K6 is switched on.
- The firmware is now being re-flashed/reloaded.
In this video https://youtu.be/8TTqGh55LyY you can see how the LED lights up during the firmware loading. At the end, the red LED remains lit continuously and the green LED keeps blinking because it does not yet have a Wi-Fi connection to my phone. In total, reloading the firmware takes about a minute. Reconnect to the K6 via Wi-Fi with your phone; the password is 12345678.
Now connect to the K6 with your phone and open the Innovv app. Go to settings (gear icon). Scroll down and click on ‘Format’, and accept the message that appears on the screen. The SD card is now being formatted to the Innovv standard.
The K6 has now been completely reset to factory settings, and the firmware has also been reloaded.
You can now test if it works correctly.
If no video is being recorded yet, check the blinking/color code of the LED. Depending on how fast it blinks or lights up continuously, and what color it is, this indicates what is happening at that moment.
It is no problem at all that you are responding late. I provide this support in between my regular work and free time. I am not an Innovv employee myself, but an enthusiastic Innovv user who tries to support other Innovv users with their questions.
youtu.be
https://www.youtube.com/watch?v=8TTqGh55LyY&feature=youtu.be
https://www.youtube.com/watch?v=8TTqGh55LyY&feature=youtu.be
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Hi Christopher,
If I tested it correctly with my N3, you need both the Wi-Fi connection and the belltooth connection to use CarPlay/Android Car.
But it is possible that I was mistaken about that; I only recently started testing the N3 and still need to mount it on my motorcycle, so it has only been a workbench setup up until now. -
Hi Simon,
While loading the video, the phone must maintain a Wi-Fi connection with the K6. It is possible that the Wi-Fi will be switched off once the set time for the Wi-Fi duration has expired. If this happens while downloading the video to your phone, you may receive an error message.
Unfortunately, the image you tried to attach to this message is not readable.
The text in the app is of normal size, but do you have no one who can read along with you or help you get the K6 working? Who mounted the K6 on your motorcycle; can’t they help either?
The more information you can provide about what you see on your screen, which actions you perform, the type of phone (Android or iPhone) you are using, and any photos of the screens you see.
In short, the clearer the information, the better we can help you.
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Hi Christopher,
The N3 requires your home Wi-Fi network for a firmware update.To adjust settings using the Innovv app and download videos to your phone, you need to connect your phone to the N3’s Wi-Fi network. This is therefore the same as with the other Innovv cameras.
iPhones sometimes have trouble connecting to the Innovv cameras. The advice is to put the iPhone in airplane mode and then manually establish a Wi-Fi connection with the N3.
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Hi Bernhard,
If you are going to power the K6 with the USB cable, there are a few points to keep in mind:Before switching off the USB power, first switch off the K6 yourself. If the K6 is hard-shut down because the power is switched off, the last recording running may not be playable. Additionally, the SD card may become corrupted, which could cause the K6 to exhibit strange problems.
If you power the K6 with the included DC converter, the K6 will start up and begin recording when the ignition is turned on and shut down correctly when the ignition is turned off. So, you have no chance of the aforementioned problems.
According to Google, you can find a switched power supply at the ACC2 power supply, the USB port on the left side of the TFT screen. Connecting your taillight is also a good option.
The half-red light/green flashing light, according to the manual, means that recording has started but that there is no active Wi-Fi connection. Regarding the app:
Interval loop 5 min: A new recording starts every 5 minutes. Therefore, recordings last a maximum of 5 minutes.
Picture function: You can take a photo using the app. In the app, go to the camera button, i.e., the button with the camera icon.
Continuous video: A continuous recording is made with the length you have set for loop recording.
Gravity sensor: This allows you to set the sensitivity for an accident video. An accident video is a video that is protected against overwriting. This is triggered by the g-sensor when it detects a specific force/tap/jerky movement.
Switching between front/rear/combined only affects the live video display in the app. Both the front and rear camera videos are recorded on the SD card. Therefore, 2 recordings are saved per set loop recording: one from the front camera and one from the rear camera.
If the SD card is full of recordings, the oldest recording is overwritten. it on a FIFO (first in first out) basis.
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Hi Michael,
It is possible that the Wi-Fi LED has become defective. This does not affect the operation of the K7. You can potentially claim a new remote control under warranty if the K7 is still within the warranty period. But if the defective LED doesn’t bother you, just leave it as it is.
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Hi Ken,
The BMWs are and remain wonderful motorcycles.
Enjoy it thoroughly and have a great trip! -
Hi Ken,
I own a BMW K1600GT myself. I took the switched power supply from the top case connector. I suspect this isn’t present on the RS1250. However, the license plate light power supply is also a good option.
The yellow wire draws no power, so this has no influence on the CANbus operation. Switching off can indeed take about 30 seconds on a BMW.
You might find this video helpful for locating the switched power supply. https://www.youtube.com/watch?v=LZL7C5gfQRs
A tip: try soldering the connection. This is better than the Posi-Tap shown in this video.
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Hi Jeff,
Just to clarify, are you talking about downloading videos, not downloading the firmware?Can you show photos of what happens when you press the download button? For example, are you asked where you want to save the videos? What do you see happening in the app?
And were you also able to download the videos in the app as I described earlier? With the N1 and N3 and other Innovv cameras, this is actually the easiest way to download the videos. You don’t have to disconnect or reset anything. The only thing you need to do is establish a Wi-Fi connection with your camera.
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Hi Jeff,
To download the videos, use the app; see my previous message above. The N2 therefore does need a Wi-Fi connection to your phone.