[Hans]

Hi Martin,
You can contact Joe (https://jk3d.us). He makes the lens protectors for the Innovv cameras.

[Hans]

Hi Stuart,
Do you remember if the LEDs on the remote control were on the entire ride?
Missing recordings can be caused by various reasons:

• Problems with the SD card. A new SD card can also become defective. Did you format the SD card using the Innovv app?
• Problems with the power supply. Think of a loose connector. Switched power supply that fails, too low supply voltage, etc.
• Incorrect settings of the g-sensor. Are the missing recordings not in the ‘Accident Videos’ folder?
• Connectors that are not properly tightened or have moisture in them.

Can you see what happens at the end of the last video just before the video stops? Perhaps this gives a clue as to what could be the cause of the failure

[Hans]

Hi Vance,
You can see if the K7 can also function as a web server within your wifi network. It’s just trial and error. I don’t know if this is possible or if the K7 has the same capabilities as the K2/K3. See these topics for more info.
https://forum.innovv.com/forums/discussion/wifi-2/
https://forum.innovv.com/forums/discussion/station-mode/
The disadvantage of setting it up as a web server is that you have to leave your engine ignition on all the time to keep the K7 switched on.
The fastest way to transfer your videos to your computer is still to remove the SD card from the K7 and insert it into your computer.
Downloading them to your iPhone first and then uploading them to your computer takes much longer. As far as I know, there is no fast way to use your phone to download the videos directly to your computer.

[Hans]

Hi Jere,
Slow flashing indicates that a GPS fix and a wifi connection are being sought.
Is there a lot of cabling on the GPS antenna? And is the antenna lying flat with the text facing up?
If you place the GPS antenna loosely on the motorcycle, so with a clear view. Do you then get a GPS fix?
Can you see the wifi of your wife’s K7 with your phone?
Try flashing the firmware again. You can choose to flash the 2.4G version. The wifi connection is then slower, downloading video takes longer. But a 2.4G is usually a more stable connection than the 5G.

[Hans]

Hi Rick,
Can you describe how you solved it?
Your experience can help other Hex/Denalli/EZ can users.

[Hans]

Hi Terry,
Can you describe which screen remains empty?
How do you try to watch the videos? Please describe step by step what you do.
What is the G-sensor setting in the app?

[Hans]

Hi Frederick,
To play videos you have two options.
1: play them directly from the camera. You need a good wifi connection with your camera.
2: You first download them to your phone and then play them from your phone.
So you don’t have to press the recording button in the app. Recordings start automatically by triggering via the yellow wire.
Both options are possible with the Innovv app. The advantage of option 2 is that you can always watch your videos without needing a connection to your camera.
Please note: the wifi connection is not very fast. Direct playback or downloading is sometimes slow. Especially if you want to download a lot of videos, wifi is actually too slow.

[Hans]

Hi Stephen,
Is it possible that your phone does not have the correct drivers/codec for .MP4 files?
Have you also tried recordings with a different resolution/bitrate?
Can you check whether you can play the videos with a different brand/type of phone? This is to rule out whether it is your phone or something else.
If necessary, I can send you an MP4 file to check whether you can play it.

[Hans]

Hi Gerry,
I mounted the ThirdEye at a height of 86 cm and aimed horizontally backwards.
I feel that the TE now responds better. But that is just a feeling and I cannot confirm this with measurements.
I do not think that the given values ​​are very strict, but Innovv must provide values ​​within which they can guarantee operation. In addition, ‘fixed’ values ​​give many users a clear idea of ​​where to mount the TE.
For my experience with the TE, see this link https://forum.innovv.com/forums/discussion/thirdeye-on-a-bmw-k1600gt/

[Hans]

Hi Stephen,
You can play the videos with the Innovv app.
But can you give more information about how you try to play the video? Please describe step by step what you do.
So please give as much information as possible. The more information, the better we can hopefully help you.

[Hans]

Hi Maurizio,
I suspect that the SD card is causing problems.
Do you want to format your SD card using the Innovv app. Then make new recordings and see what happens.
You should also keep in mind that the K7 is set to 2.4G, so transferring videos can take longer. This also means that it takes longer for them to become visible in the app under camera files.
The larger the video files, the longer it takes to send them. If the K7 is set to 2.4G, you could switch to 5G.

[Hans]

Hi Maurizio

Question 1:
Have you recently changed anything on the K7 or on the phone?
How do you try to watch the videos. Describe step by step what you do.

Question 2:
Regarding your audio problem, with which program do you play the videos?
What have you checked yourself?

Please provide as much information as possible for both questions and explain what you have tried yourself.

[Hans]

Hi Michael,
Your phone is probably already connected to another wifi network and will not search for another wifi network (Innovv Wifi). Unless you set all other wifi networks to not connect automatically and only set the K6 wifi as auto reconnect. Maybe it will work then, but then your phone must first lose the connection to the existing connection. You must then also always manually connect the other wifi networks.

[Hans]

Hi Mike,
Is it possible that when starting the engine, the USB plug briefly becomes de-energized, causing the K6 to lose the time setting?
When starting the engine, many motorcycles de-energize the accessories because the starter motor needs the necessary power.
Does the K6 also briefly switch off when starting?

[Hans]

Hi Craig,
Can you give more info about what you have already checked?
Think about:

• is the power supply good?
• are all connectors properly connected?
• are the missing recordings not in the accident folder?
• is your SD card good enough for the recordings?
• can you check what happened at the moment the recording stops?
• etc.