[Hans]

Hi Jean,
Could it be that you have set your phone so that it does not automatically connect to a known Wi-Fi network? On Android, this is a Wi-Fi setting that is possible. I don’t know if this is also possible on an iPhone; I don’t have an iPhone myself.
Or does your iPhone automatically connect to another Wi-Fi network if the Wi-Fi connection to the K6 is lost? Your iPhone will then maintain this connection and will not automatically make another Wi-Fi connection, so not to your K6 Wi-Fi either when it becomes available again.

[Hans]

Hi Shaky,
Playing directly from the camera requires a good Wi-Fi connection. Additionally, your phone constantly has to retrieve, buffer, process, and play back the necessary (video)data. This doesn’t always happen quickly because the K5 generates large files and your phone also needs to be able to process all of this quickly. As a result, playing directly from the camera is often accompanied by stuttering.

The sound quality isn’t super good. However, a recording with the motorcycle stationary should certainly produce clear sound. Wind noise while riding can cause a hissing sound.

To be sure, check the microphone cabling. Because it is thin, it is susceptible to damage. Also check that the connector is properly connected and that there is no moisture inside the connector. By the way, the cost of a new microphone is not that high, see https://innovv.com/products/innovv-mic-for-k3-and-k5-dashcam?_pos=2&_sid=ae44f561c&_ss=r

It is better for the K5 to find a different place on your motorcycle. The tapping of the mudguard against the K5 is not beneficial for the K5.

innovv.com

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[Hans]

Hi Paul,
I don’t know (yet) if this is possible. I’m also curious if it can be done.
In my opinion, the fastest way is still to remove the SD card from the N2 and place it in your computer.
Also, note that if you want to download videos via your home Wi-Fi network, the N2 must remain switched on during the download. So either turn on your motorcycle’s ignition or connect the yellow wire to the constant power supply via a switch.

[Hans]

Hi Norman,
The blue LED stays on, even when the ignition is off.
If the blue LED lights up continuously, the battery voltage is sufficient to use parking mode. If the LED flashes, this battery voltage is too low for packing mode, but the K3 will otherwise function normally.

[Hans]

Hi Jean,
Would you please ask your question in English? English is the language of this forum. You expect us to make some effort to help you with a problem, which is why I ask for some effort on your part to ask the question in English. You could use Google Translate, for example.
Additionally, please pay attention to your message; it is full of formatting codes and is therefore difficult to read.

Regarding your question, what have you already tried yourself? Please provide more information; the more information you have, the better we can help.
When you want to connect, what does the LED on the K6 show? Does it blink or light up continuously, and what color(s)?
iPhones sometimes have trouble connecting to an Innovv camera. In that case, put the iPhone in Airplane mode and connect to the camera manually.

[Hans]

Hi Zahi,
The connectors I mean are the connectors at the end of the cables, see the attached image. I believe they are small orange rubber rings that sit inside the connectors. I don’t have an RC6 myself, so I can’t compare. However, I do have other models where these rings are present in the connectors.
If you point the radar unit a little further down, does it work properly then? It could be that the edge of your top case is right on the edge of whether or not it detects.
But in any case, it remains strange that one or both indicator lights stay on after switching it off.

[Hans]

Hi Terence,
The K7 supports cards with a capacity of up to 512GB, so a 256GB card shouldn’t be a problem.
Does the previous SD card you used still work without issues? You can purchase the correct card for the K7 on the Innovv website: see https://innovv.com/collections/k7-accessories/products/evo-plus-adapter-microsdxc-512gb
If you are unsure about the firmware, I don’t know which version you have, but I might have an older version available.
Do the new cards click into the slot properly?
In what format do you format the cards using the computer?

innovv.com

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[Hans]

Hi Sara,
Is there no dirt on the light sensor (only on the N1)?
If you disconnect the cameras, does the N1 turn on? This is to rule out the possibility that one of the cameras is defective and is causing the N1 not to start up.
If you reset the N1 by removing the power (just taking the fuse off for a few seconds), what happens then?
If you have the N1 Pro version, can you press the reset button? It is located next to the SD card slot.
Can you still connect your phone to your N1? If so, then there is probably a problem with just the screen.
It is normal for the N1 to get slightly warm (hand-warm), but it certainly should not get hot.
Since your N1 is still within the warranty period, you can also contact the seller and claim this problem under warranty.

[Hans]

Hi Jean,
welcome to this forum.
Would you please ask your question in English? English is the working language on this forum.
Please also edit your message, as it is unreadable due to all the formatting characters.

[Hans]

Hi Rob,
I am curious about the final result.
If you can measure the PWM frequency, you can design a filter for the signal using this data. I saw on the internet that this is often done with an Arduino as well.
Good luck and keep us posted.

[Hans]

Hi Zahi,
It seems the problem lies in the camera/detector unit. If you disconnect it, does the front camera work properly? Are recordings saved without problems then? If you connect the camera/detector and the malfunction occurs, is video recording made with the rear camera at that moment? This is to rule out whether the problem lies in the radar unit or the camera. Given the symptoms, I suspect the radar unit.
Is the power supply voltage good, measured with a multimeter? Are the red and black wires connected directly to the battery or via an EZcan or something similar?

[Hans]

Hi Kevin,
Thanks for the feedback.
If the K6 is powered via a USB connection, this USB power supply must be able to deliver sufficient power. If this is not the case, it can cause problems. If you are going to connect the K6 to the EZcan, make sure that the red and black wires receive continuous power. Switching on and off is then done using the yellow wire. If the K6 is switched on and off by simply removing the power supply, this can also cause problems. For example, the recording in progress will not be terminated properly, the SD card can become corrupted, and as a result, the K6 may malfunction.

[Hans]

Hi Kevin,
iPhones sometimes have trouble establishing/maintaining a Wi-Fi connection with the Innovv cameras.
Put the iPhone in airplane mode and then try to manually establish a Wi-Fi connection with the K6.
Do you not have a VPN or firewall/virus scanner active? If so, turn them off.

It can sometimes take a while before you see the thumbnails of the saved videos. Especially with many recordings, it takes a bit more time for them to become visible.

[Hans]

Hi Euan,
Retrieving all the video clip thumbnails takes quite a bit of time. You can optionally increase the Loop Recording Duration. This will make the recordings longer, but the number of thumbnails will decrease.
Regarding formatting the SD card, do you do this using the computer or the Innovv app? If this is done using the computer, the SD card might not get the correct format, which affects its operation. Even reading the SD card with a computer can affect the format of the SD card. The advice is therefore to always format the SD card using Innovv. This ensures the SD card gets the correct format for the K7.
If you want to report an issue to Innovv, it is best to do so by email or use the contact form on the Innovv website.

[Hans]

Hi Zahi,

The radar, is it not contaminated by splashing water/mud? But that shouldn’t affect the operation, and certainly not the fact that the warning lights remain on when the engine is turned off.

Could it be that moisture got into the connectors and that this moisture evaporated after an hour of riding? Check the connectors to see if there are rubber rings inside. These rings are there to make the connectors watertight.

It is the case with various BMW motorcycles (including my K1600GT) that when the ignition is turned off, the voltage remains on for almost a minute on various switched power supplies. Because of this, the RC6 can stay on a bit longer after turning off the ignition.

The radar unit must have a clear view all around. Can you post a photo of where you placed the radar?
The radar cannot be reset or calibrated.

Here is a photo of how I mounted the ThirdEye on my BMW. This placement has no influence on the operation.