Hans
Forum Replies Created
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Flashing the firmware can only be done using an SD card with a storage capacity between 8 and 32GB.
Flashing with an SD card larger than 32GB may cause problems, or the flashing may not be performed at all.
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Hi Teglas,
If, despite swapping the (physical) cameras, the problem can be traced back to the DVR.
Regarding formatting the SD card, did you do that using the Innovv app or a computer? Formatting is best done using the app. Problems can sometimes arise with a card formatted using a computer as well.
Is the power supply voltage still sufficient after starting? An engine running at idle sometimes has (too) low voltage. The voltage only increases when you rev it up.
To ensure the firmware isn’t causing any issues, you can re-flash it.
Should the problem persist despite everything, you can claim it from the seller of the K7 if the K7 is still under warranty. -
Hi Craig,
Maybe this link will be of some use to you?
innovv.com
INNOVV K7 Meets the BMW R1300GS [Video Inside]
Welcome to the official INNOVV blog. For motorcycle owners looking to install aftermarket electronic devices, the choice between a hands-on DIY installation or utilizing a professional workshop typically depends on individual technical experience and the specific bike layout. Motorcycle vlogger … Continue reading
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Hi Tom,
It is possible that the camera has become defective. After all, it is technology that can fail.
Is the front camera still recording properly?
Check if the camera itself shows any damage. Are all connectors still intact, clean, and dry? Check if the rubber ring is still present in the connector; this prevents moisture from entering. Also check if the camera cable is still intact and not pulled too tight.
Is the rubber seal behind the SD card slot cover also still present?
Did you not experience any issues with low battery voltage? Low battery voltage can cause the firmware to malfunction. This is easy to fix by re-flashing the firmware. -
Hi C,
The sequence is determined by a combination of date, time, a sequence number, and an indication of the front/rear camera. All of this is combined in the naming of the video files. So you can identify a file quite quickly. See the image of a number of my K6 files.I don’t know exactly how long the K6 retains its time/date. This also depends on whether the K6 is connected to a USB power bank or to a constant power supply via a DC converter. It is my habit that if I haven’t used the K6 for more than two weeks, I perform a time synchronization with the app before I go riding. This is done quickly in the app, and then I know for sure that the time/date is correct again.
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Hi Teglas,
If the problem moves from the back to the front when swapping the front and rear cameras, the camera in question is defective.
If the problem persists at the rear despite swapping the camera, the issue must be sought with the DVR or cabling. Is the cabling undamaged and are the connectors still intact, clean, and dry?
The blinking of the green LED can have different meanings, depending on how long and how fast the LED blinks; please also refer to the manual.
Does the SD card meet the specifications as stated by Innovv, with write speeds higher than U1?
Did you also format the SD card using the app?
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Hi Trevor.
What do the LEDs on the remote control indicate? You can see that the K7 starts up properly, right?
If you read the SD card (on a computer), can you see that both cameras are recording? It is possible that if one of the cameras has become defective, the K7 will no longer start up properly, and consequently, you will not see a Wi-Fi signal from the K7. -
Hi Martin,
The red and black wires must be connected to a continuous power. The yellow wire must be connected to an ignition-switched power supply. For the ignition-switched power supply, you can use, for example, your license plate lighting if it is always on when the ignition is on.
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Hi Simon,
You can protect the ongoing recording from being overwritten by short pressing the button on the K6. However, there is a chance that you might not protect the recording you want to protect. For example, if you have set the loop recording to 3:00 minutes and you see something happen at 2:59 minutes and you are just too late to press the button, you risk protecting the next recording.
So, the best thing to do is to download the recording to your phone or read the SD card on your computer whenever you see something happen that you want to save. Incidentally, if you use a 256GB SD card, overwriting will not happen quickly. There is sufficient storage space available on the card before the recordings are overwritten. This therefore gives you ample time to secure the recording.
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Hi Teglas,
You can re-flash the firmware without any problems.
See this link for how to do this. https://innovv.com/pages/innovv-k7-supportinnovv.com
INNOVV K7 Motorcycle Dashcam Support | Optimize your device
Keep your INNOVV K7 running at its best. Find firmware updates, setup tutorials, and expert answers to common questions here.
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Hi Craig,
Perhaps Google can give you some more tips.
Once you have installed the K7 on your R1300 RS, could you perhaps post photos/videos of how you did it? You could help other R1300RS riders with this.
Good luck with your installation. -
Hi Tom,
It is normal for the DVR to get warm; the housing acts as a heatsink for the electronics. And getting warm means that it is still safe to touch.
However, if the DVR becomes too hot to touch, that is not good. Especially if the motor has been off for quite some time, the DVR should not heat up any further. So, there is definitely something wrong. I cannot determine whether this is due to a camera or the DVR. This will be a trial-and-error situation.
On the other hand, if the K5 is still under warranty, you can claim it fully under warranty. -
Hi Eugene,
Then check if the yellow wire loses power when the ignition is switched off.
To rule out problems with the firmware, you can re-flash the firmware without any issues. -
Hi Trevor,
Have you set the ‘loop recording duration’ in the app?
If this is not set, the oldest recording is not overwritten by the newest recording. So if the card is full, no more recordings will be made. The card can also fill up if there are many ‘protected’ recordings. After all, protected recordings are not overwritten. -
Hi Eugene,
You can disconnect the RC6 from the battery to turn off the RC6.
Once you have disconnected the RC6, measure the battery voltage to see if it is still sufficient. A battery voltage that is too low can also cause problems with switching on/off. It is possible that a low battery voltage has corrupted the RC6’s firmware. I experienced this myself once with the K5.If the battery voltage is good, reconnect everything and see if it works. To rule out that one of the RC6 components is defective and causing the malfunction, you can disconnect the components one by one and then check if the camera functions correctly and switches on/off via the ignition.
Also check if the connection of the yellow wire switches along with the ignition.If the problem persists, re-flash the firmware.
If you are handy with a multimeter, completely disconnect the RC6 from the power supply and measure if power is still being drawn from the battery. This indicates whether there is a leakage current somewhere that is draining your battery.