Hi Teglas,
It’s a shame things have turned out this way.
I’m not an Innovv employee myself, so I have limited influence over them. It’s currently the holiday season in China, so a reply might take a bit longer than usual.
It’s also unfortunate that you’ve had a bad experience with Innovv; given the number of users who operate the cameras without…

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I sent complaints to joey@innovv.com, and they gave me instructions on how to check everything. I followed all their directions, yet the system still doesn’t work. After seven emails—during which they had me swap connectors, check the memory card, and so on—they are now refusing to reply. They had me switch connectors around, change the card,…

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Hi Teglas,
Did you buy the K7 directly from Innovv or through another seller?

@INNOVV , if Teglas bought the K7 directly from you, is there anything you can do for him?

I have explained the issue with the seller in every possible way and followed all the steps they required; I paid for removal and reinstallation four times, yet the seller shows no interest in resolving the problem with a product that broke after less than six months of use. However, that is not an issue, as I am filing a complaint with…

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Hi Ian,
Just make sure that the negative (-) wire you connect to the Thunderbox isn’t switched—leave it connected to the negative terminal at all times. Switching either the positive (+) or the negative (-) is a recipe for trouble.
But wouldn’t it be simpler to connect the negative (-) directly to the battery as well, since you’re connecting the…

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Thanks for reply, so +ve lead to bike battery,-ve wire to negative on thunderbox side and third wire to +ve side of thunder box.

My understanding is that the K7 wants power all the time so it can perform parked functions when the bike is stopped. It then uses the second accessory power wire to indicate when you have actually turned on the ignition. Then it knows to perform all functions on your ride. I don’t think you want to upset that combination as you would lose…

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Hi

I have a Tiger 1200 GT Pro which has a healtech thunderbox fitted including the switched live white wire so that satnav,top box powers up with just ignition on.Would the K6/7 simply connect and come on with just ignition by connecting the positive and negative cables to the thunderbox and not connect the the third wire as the thunderbox is on…

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Hi Hans,

Would you believe that having left the DVR disconnected for a week or so, when I reconnected it to the battery to investigate further it has started to behave itself?

I’m keeping an eye on it, and disconnecting the plug that connects the yellow wire to the DIN socket on my BMW before the socket powers down (it stays live for a while…

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Hi Adam,
This could be due to sensor deviation.
Every pressure sensor has an inherent deviation; this is a characteristic of the components used.
Additionally, a difference in readings can occur if one measurement is taken after driving—when the tire is warmer—and the other is taken when the tire is cold; warm air expands, resulting in a higher reading.

Hi Adam,
Are you able to power other devices with your power source?
Do you have the option to test with a different power source? This is to rule out the power source as the cause of the problem.
When using the USB connection, have you disconnected the N2 from the power supply coming from your motorcycle?

Hi Adam,
Even though there is a card error, it is still possible for videos to be recorded. The error might be located in a different memory area than the one currently being used to write the video files.
Try formatting the card using the Innovv app.
It is also possible that the SD card is starting to fail; SD cards can malfunction, too.

Audio…

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So I had a near miss on the bike this morning and thought I’d grab the videos off the SD card.

First thing is my N2 displays a flashing red led when video is being recorded – yet the manual says this indicates a card error. Theres no error as I have heaps of 1 minutes videos on it.

Second thing is theres no audio – is there supposed to be?

My N2 won’t power up via usb-c, yes the power source is supplying enough volts, amps.

My sensors typically read 3-4 psi below the actual value (checked with 2 pressure guages)

Thanks Hans, you may have hit on the problem. I find the app crashes too often and is really slow to download MP4’s to my phone, so I removed the card and copy from it to my PC. I’ve put in a new card, formatted it with the app, and the camera is recording again. I will leave it there without touching it and see what happens…..many thx

Hi Alexander,
How did you format the SD card? Using a computer or the Innovv app? It is recommended to do this using the Innovv app.
What setting did you choose for the loop duration?
Loading the thumbnails can sometimes take a long time, especially if there are many of them. The loading process also depends on the Wi-Fi connection. Is it…

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Hi,
The DC converter does not cut off power when the voltage is too low; it simply prevents parking mode from being activated under low-voltage conditions.
Consequently, low voltage can certainly still cause problems—especially if the supply voltage is too low and the K5 is activated by the yellow wire being switched on.
There is no battery inside…

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If you haven’t already… I’d reflash the K6 firmware and reformat the SD card in the K6.

I have a K6 which will record perfectly for approx one hour on a U3 256MB card.

I have tried two different U3 cards and also a cheap C2, the C2 drops frames and sometimes cuts the record length short, but does record, also for a max of 1 hour.

For the files associated to the first hour, I can see thumbnails on the device connected to my phone,…

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Hi

The voltage likely drops to around 10 volts when it starts.

The camera is connected to an Innovv DC/DC converter, so it should disconnect if the voltage drops.

Is there a battery in the camera that might need replacing?

Regards

Niklas P

Thank-you, I appreciate the reply.

Hi PFM,
Thanks for sharing the info.
This is a great solution for a dry environment.
What has your experience been regarding susceptibility to interference when recording at the highest resolution?

Hi John,
It is possible that the power supply for the BMW mount isn’t connected correctly. In principle, the N3 should switch on and off in sync with the BMW’s ignition. Please check that the existing power cable is properly connected. If you wait a little longer after turning off the ignition, does the N3 switch off then? With BMWs,…

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Hi Niklas,
It is possible that the problem is caused by the supply voltage being too low. I once had to reload the firmware on my K5 because the supply voltage had dropped below 10 volts, causing the firmware to become corrupted.
Are the red and black wires connected to a constant power supply? Switching the red and black wires is a recipe for trouble.

Hi Paul,

Do you have a way to measure the supply voltage? Are there any clear triggers for when the K7 switches off or on? For example, does it happen when the bike goes over a bump (loose connection), is ridden in the rain (moisture in the connector), or when you use the horn (wiring running near the horn, causing interference)?

Is it possible…

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Hi Charles,
Thanks for your message.
It’s always great to hear from an Innovv user about how satisfied they are.

Enjoy your N2.

Hi Lazaros,

The N3 is the brain of the system. If you remove the N3, nothing will be recorded.
The cameras for the N3 and the K7 are not interchangeable; the N3 and the K7 are two completely different systems.

Hi Steven,

You can use the Innovv logo to position the camera horizontally. The logo should be at the top of the camera.

Hi Miguel,

The radar has a wide field of view and only reacts to objects moving relative to the radar itself. Mounting it beneath the top case shouldn’t be a problem (though I don’t own an R1200GS myself, so I have no hands-on experience with this specific model). You can test for yourself whether the RC6 obstructs the taillight—making it…

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Hi James,

It is normal to hear beeps during startup.

It is possible that the 9V from the switched power supply isn’t sufficient for the RC6 to switch correctly. The 9V level might place the RC6 right at the on/off switching threshold, causing it to behave erratically. Could you connect the yellow wire to a switched power supply that provides around 12V?

Hi Graham,

The SD card does meet Innovv’s specifications—specifically, it has a write speed higher than U3.

Is it possible for you to test with a different SD card to rule out a faulty card?

A non-functional SD card shouldn’t affect the connection to your phone. Could you provide more details on how you are trying to pair the phone? Are you…

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Hi Jay,
Unfortunately, this is not possible.

The K7 records continuously, so recording is essentially always taking place. The difference between a standard recording and an incident recording is that the incident recording is not overwritten when the SD card fills up and older recordings are replaced.

Hi Graig,
Thanks for the comprehensive and detailed explanation of your installation on your BMW.
Other BMW R 1300 RS riders will find this very useful.

Regarding point 6: give the GPS a bit more time to get a fix the first time. The GPS module needs to lie horizontally with a clear view of the sky. The text on the GPS module must face upwards.

Enjoy your K7.

I’ve installed my K7 in the boot of a 4th gen MX5, the main unit is behind the felt trim. This makes accessing the SD card a bit of a chore.

I’ve found and have been using an SD Extension cable that I thought i’d mention in case it is useful for anyone else. These are available in many lengths, I think I have…

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It would be great if extension cables were available for all of the peripheral devices. They offer a Camera extension cable but that seems to be it. There is no GPS or Microphone cable available.

(If someone could point me to compatible connectors so I could make my own, I’d really appreciate it…)

At any rate, I figured out that the Remote…

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I have recently purchased the N3 that connects directly to the BMW cradle on an R1250GS. The N3 unit remains on when I turn the bike off and I am having to manually turn the N3 off to reserve bike power. Is there a way to get the N3 to turn off automatically?