[Hans]

Hi Corey,
Didn’t you change a setting on your K7 or your phone that’s causing the screen to stop working?
Have you had the SD card in your computer in the meantime? If so, format it again with the Innovv app.
Could you test it with another phone? That way, you can rule out whether the issue is with the phone or the K7?

[Hans]

Hi Luke,
You can switch the red wire if you switch the yellow wire first, for example, by connecting a switch to the yellow wire. Once you’ve properly shut down the K7 with this switch and it turns off after about 25 seconds, you can then disconnect the red wire from the power supply.
When starting, first power up the red wire and then power up the yellow wire again through the switch.

[Hans]

Hi Johnny,
Did you connect the yellow wire to a continuous power supply?
The yellow wire should be connected to a switched power supply.
The DVR may get warm, but it should still be touchable. What happens if you disconnect the rear camera?
You might want to reflash the firmware. Has the K5 worked properly before?

[Hans]

Hi Joe,
I also hope the N2 and N1 series can be expanded to OBD2. It could be a nice option for greater vehicle integration. Innovv’s development also depends on market demand and Innovv’s vision. So how the N1 and N2 will be further developed… that remains to be seen. It’s a competitive market, and the development/cost margin is quite small.

[Hans]

Hi George,
I have no experience with MRA myself. But you could perhaps send a PM to forum user Roy (@Donatello) . He has experience with the N1, iPhone, and MRA.

[Hans]

Hi Michael,
If you search the forum for Can-Am or Spyder, you’ll find a few threads. Perhaps you could PM the thread starters for information.

[Hans]

Hi George,
For the latest firmware, you can contact Innovv at [email protected].
If you try pairing with another phone, preferably not an iPhone, does the N1 still crash?

[Hans]

Hi Hans,
When you press the button, the current recording will be saved in the ‘Protected Video’ folder. This will also be the last recording at that time. You can only protect the current (and therefore most recent) recording. You cannot protect a previously made recording.
The flashing green camera LED means that the current recording is being saved as a ‘protected video’; see the manual.

[Hans]

In principle, the latest recording is always saved because it’s continuously recording. If you’ve connected the K7 according to the manual, you never need to start a recording with the button. The K7 turns on when the ignition is turned on and then automatically starts recording.
Pressing the button only ensures that the current recording is saved to a different folder and isn’t overwritten when the SD card is full.
But what exactly is your question/problem?

[Hans]

Hi Antonio,
Is the red wire switched on at the same time? If so, this could cause problems. If the red wire switches off at the same time as the yellow wire, the K7 won’t be able to shut down properly. This can corrupt the system, resulting in various problems.

The factory reset is performed by holding down the button on the remote control for 10 seconds or more.

[Hans]

Hi Antonio,
Double-clicking does indeed take some practice to get the right click speed.
Did you format the SD card with the Innovv app? And does the SD card meet the specifications as stated by Innovv, meaning a write speed higher than U1? A card that doesn’t meet the specifications can sometimes cause strange problems. If the camera can’t write files quickly enough, you might have a buffer problem, which could lead to malfunctions.

The slow blinking of the camera LED could also be caused by the recordings not being written to your SD card. Or your G-sensor is set too sensitive, and protected (accidental) video is regularly being saved. All in all, I suspect the problems are caused by your SD card.

Also, check your power supply voltage. What is the voltage like, both with the ignition on and with the engine running?

[Hans]

Hi Darren,
If you’ve already formatted the card, all the recordings will be deleted. You might be able to retrieve the recordings with an SD card recovery program. However, once they’ve been overwritten, it’s highly unlikely you’ll be able to recover them.

For these types of problems, it’s always recommended to format the SD card using the Innovv app. Even if you’ve already read the card on a computer, it’s recommended to reformat it using the app.

[Hans]

Hi Darran,
If the K7 is connected according to the manual, including the yellow wire connected to a switched power supply, you don’t need to start recording with the app. The K7 automatically starts recording when the yellow wire receives power.
You might think you’re starting a recording with the app, but you’re actually stopping the ongoing recording.
I assume that when you return to the pits, you’ll also stop the recording yourself with the app.

[Hans]

Hi Michel,
You might still get accident videos. This is because the front fender can hit the K5 when you go over a bump. This could also be the cause of the many accident recordings. I initially mounted the K5 in the same location, but I could see from the fender (small scratches on the black part) that it sometimes hit the K5. That’s why I’ve moved my K5 to a different location.
The Innovv cameras are all good. The only question is which one you prefer for image quality and ease of use/editing options.
For video editing, you can use Kdenlive. It’s freeware and (almost) professional-grade. It does have a bit of a learning curve. You can download it here: http://www.kdenlive.org

[Hans]

Hi Antonio,
This isn’t how the button is supposed to work. The button shouldn’t get stuck.
If you purchased the K7 directly from Innovv, you can contact Innovv by email at [email protected] or via https://innovv.com/pages/contact

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