Hi Bob,

Sorry for the problem.

Our customer service team are love to help.

We already replied to your email on the next day we got your email since we have jet leg.

Never mind we will do the best to support.

Best regards,

Hi Mark,

Thanks for your information and sorry for the inconvenience.

All brand new K3 should be with mounts included and INNOVV will never sell returned product to any customers.

Could you please send your invoice to email cs@innovv.com.

We will do our best to support.

Best regards,

Thanks Jedrek.

Sincerely apologize for the inconvenience and sorry the email was in spam box and we just find it.

Jade will follow up your case until the problem solved.

Best wishes,

Hi dear,

Thanks for your sharing.

Please help to troubleshoot the problem:

Step 1, disconnect the power converter and power the unit with a USB power bank(5V, 2A or more). Please don’t use the usb port on the motorcycle.

Step 2, please connect the converter again, take out the SD card then turn on the ignition to see if the K5 can be powered up…

Read more

Hi Jedrek,

Thanks for your patience. We really appreciate for what you do for the testing.

May I ask when did the problem start to happen?

Could you please send the invoice to our service email cs@innovv.com?

Our service team will follow up asps.

Best wishes,

Jade

Hi Robert,

Thanks for your question!

Usually the connection and disconnection of wifi will not affect the recording.

Could you please check your memory card in the computer?

Anyway, more question please contact our service email cs@innovv.com, we will follow up asps.

Best wishes,

Jade

Hi, Barry

Sorry for the inconvenience.

The indicator shows that the K5 did not turn on normally, which may caused by many factors.

Sometimes it may caused by a little mistake.

Please help to troubleshoot the problem:

Step 1, disconnect the power converter and power the unit with a USB power bank(5V, 2A or more). Please don’t use the USB port on…

Read more

Hi, Steven

This light shows that the K5 did not turn on correctly, which may cause by many factors.

We will follow up your problem through email asps for this special condition.

Sorry for the inconvenience.

Hi, Charlie

Sorry for the inconvenience.

Could you please provide us the invoice or purchase proof?

We will help to handle it well.

Thanks for your patience.

Hi, Trikkytrev

Thanks for your update.

We will find a way out with the reseller through email.

Hi, Trikkytrev

Sorry for the inconvenience.

Please update the firmware according to the guide in this web page:

https://www.innovv-powersports.com/firmware-manual

And if the problem still insist, please email to cs@innovv.com, our customer service team will follow up asps.

Hi, Brian

Sorry for the inconvenience.

We are happy to help and had replied to your email and it may be put into trash if you can’t find it.

Anyway, could you please send your invoice to email cs@innovv.com for us to check?

We will follow up asps.

Hi, Trevor

Could you please send your invoice to the email of service team: cs@innovv.com?

We need to confirm the version of K6 that you had and see if it is able to auto on or not.

Best regards,

Jade

Hi, Doug

Sincerely feel sorry for the inconvenience.

What is the format of this video? TS or MP4?

Could you share some videos to innovv service email cs@innovv.com?

We will follow up asps and help to figure out the problem.

Best wishes,

Jade

Hi, Gus

Usually the wifi will automatically turn off after the active duration time of wifi.

Please check this in INNOVV app and set up it as you need.

The attached photo is for your reference.

Hi, Tracy

Sorry for the inconvenience.

When did you get the K5? Was it work normal before?

Usually there is a delay about 25 seconds for the K5 to shut down after the ignition is off.

Could you please check it?