Forum Replies Created

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  • Hans

    Administrator
    2026-09-26 at 20:30 in reply to: Micro SD Extension Cable

    Hi PFM,
    Thanks for sharing the info.
    This is a great solution for a dry environment.
    What has your experience been regarding susceptibility to interference when recording at the highest resolution?

  • Hans

    Administrator
    2026-09-26 at 20:27 in reply to: N3 Not disconnecting when bike turned off

    Hi John,
    It is possible that the power supply for the BMW mount isn’t connected correctly. In principle, the N3 should switch on and off in sync with the BMW’s ignition. Please check that the existing power cable is properly connected. If you wait a little longer after turning off the ignition, does the N3 switch off then? With BMWs, certain switched wires may not lose power until 30 to 60 seconds after the ignition is turned off. Consequently, it might take a bit longer for the N3 to shut down after the ignition is switched off.
    Also, is the N3 seated correctly in the mount so that all the electrical contacts on the back are making a proper connection?

  • Hans

    Administrator
    2026-09-26 at 20:19 in reply to: loses the date

    Hi Niklas,
    It is possible that the problem is caused by the supply voltage being too low. I once had to reload the firmware on my K5 because the supply voltage had dropped below 10 volts, causing the firmware to become corrupted.
    Are the red and black wires connected to a constant power supply? Switching the red and black wires is a recipe for trouble.

  • Hans

    Administrator
    2026-09-26 at 20:08 in reply to: Compliment on the GPS Module

    Hi Charles,
    Thanks for your message.
    It’s always great to hear from an Innovv user about how satisfied they are.

    Enjoy your N2.

  • Hans

    Administrator
    2026-09-26 at 20:06 in reply to: Dashcam independence

    Hi Lazaros,

    The N3 is the brain of the system. If you remove the N3, nothing will be recorded.
    The cameras for the N3 and the K7 are not interchangeable; the N3 and the K7 are two completely different systems.

  • Hans

    Administrator
    2026-09-26 at 20:02 in reply to: Camera Alignment for Horizontal

    Hi Steven,

    You can use the Innovv logo to position the camera horizontally. The logo should be at the top of the camera.

  • Hi Miguel,

    The radar has a wide field of view and only reacts to objects moving relative to the radar itself. Mounting it beneath the top case shouldn’t be a problem (though I don’t own an R1200GS myself, so I have no hands-on experience with this specific model). You can test for yourself whether the RC6 obstructs the taillight—making it invisible—by simply holding the RC6 in front of the brake light.

    Connecting the yellow wire to a switched power source does not affect CAN-bus operation. For instance, you could use the license plate light’s power supply as the switched source. In principle, it doesn’t matter which switched wire you use to connect the yellow wire. However, keep in mind that on BMWs, certain switched circuits may retain power for 30 to 60 seconds after the ignition is turned off; this can be misleading when taking measurements. Soldering the yellow wire to a switched wire allows you to keep the original wiring intact.

  • Hans

    Administrator
    2026-09-26 at 19:46 in reply to: Controller unit indicator light flashes rapidly after power off

    Hi James,

    It is normal to hear beeps during startup.

    It is possible that the 9V from the switched power supply isn’t sufficient for the RC6 to switch correctly. The 9V level might place the RC6 right at the on/off switching threshold, causing it to behave erratically. Could you connect the yellow wire to a switched power supply that provides around 12V?

  • Hans

    Administrator
    2026-09-26 at 19:38 in reply to: SD card not recognised

    Hi Graham,

    The SD card does meet Innovv’s specifications—specifically, it has a write speed higher than U3.

    Is it possible for you to test with a different SD card to rule out a faulty card?

    A non-functional SD card shouldn’t affect the connection to your phone. Could you provide more details on how you are trying to pair the phone? Are you following the instructions in the manual? What make and model of phone are you using? The more information you can provide, the better we can assist you.

  • Hans

    Administrator
    2026-09-26 at 19:32 in reply to: Event Buffer

    Hi Jay,
    Unfortunately, this is not possible.

    The K7 records continuously, so recording is essentially always taking place. The difference between a standard recording and an incident recording is that the incident recording is not overwritten when the SD card fills up and older recordings are replaced.

  • Hans

    Administrator
    2026-09-26 at 19:29 in reply to: BMW R1300 rs install.

    Hi Graig,
    Thanks for the comprehensive and detailed explanation of your installation on your BMW.
    Other BMW R 1300 RS riders will find this very useful.

    Regarding point 6: give the GPS a bit more time to get a fix the first time. The GPS module needs to lie horizontally with a clear view of the sky. The text on the GPS module must face upwards.

    Enjoy your K7.

  • Hans

    Administrator
    2026-09-03 at 15:48 in reply to: Copying Data to Computer and Using App

    Hi Bob,
    Unfortunately, the Innovv app is not available for a computer (Windows & Mac).
    A good alternative is Dashcam Viewer. Even with the free version, you already have more than enough features.
    With Dashcam Viewer, you can play back your videos (picture-in-picture with both cameras). You can see where you have driven (map) and various graphs of your trips are available.
    For more info, look here:

    https://dashcamviewer.com

  • Hans

    Administrator
    2026-09-26 at 20:16 in reply to: K7 will not shut down

    Hi Paul,

    Do you have a way to measure the supply voltage? Are there any clear triggers for when the K7 switches off or on? For example, does it happen when the bike goes over a bump (loose connection), is ridden in the rain (moisture in the connector), or when you use the horn (wiring running near the horn, causing interference)?

    Is it possible for you to connect the yellow wire to a different switched power source? For example, the license plate light? This would help rule out a poor electrical connection. Where is the power supply (red/black wire) connected?

  • Hans

    Administrator
    2026-09-03 at 15:44 in reply to: k7 camera not working

    Please contact the seller regarding this. They will be able to assist you further.
    If Innovv was the seller, please contact them. You can find their contact details here:

    https://innovv.com/pages/contact

  • Hans

    Administrator
    2026-09-02 at 21:44 in reply to: k7 camera not working

    Fortunately, those small SD cards are not expensive😉.

    A small card is necessary due to the required file system, FAT32. This is because NTFS and exFAT are not suitable for flashing the firmware.

    And you can still claim the K7 under warranty if the warranty is still valid.

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