[Hans]

Hi Marco,
It looks like an XS9 connector, but not exactly.
On the other hand, if you are handy with AMP connectors or soldering, modifying the cable shouldn’t be a problem.
You could also inquire with Innovv whether the power cable is available separately. The cost won’t be an issue, and then you can modify this cable without any problem while keeping the existing cable original.

By the way, I am curious why you want to measure the current.

[Hans]

Hi Simon,
Unfortunately, iPhones sometimes have trouble connecting to Innovv cameras. Putting the iPhone in airplane mode and then manually establishing a Wi-Fi connection can sometimes help. Because the K5 uses a different system than the K7, it is possible that the K5 works while the K7 does not in combination with your Apple equipment.

Do you have no possibility to test with an Android device? This is to determine whether the problem lies with the K7 or the iPhone.

PS, which customer service did you contact?

[Hans]

Hi Chris,
This is a known problem with the N2 and N3.
I am also figuring out how to get this working on my N3.
I have already submitted a request to Innovv to look into this problem and possibly resolve it with a software update.

[Hans]

Hi Renato,
The case can get quite warm. The case also acts as a heatsink for the electronics.
Therefore, it is important that a free airflow can blow past the case.
Especially in warm weather conditions, good cooling is important. Additionally, with a higher bitrate and resolution, the processor has to work harder, thus drawing more power and getting warmer.
In the manual, you can see in the specifications that the working current can be 0.6A. So if you measure 0.5A, this could be correct.
But if the case gets so hot that you burn your fingers, that shouldn’t be the case.

[Hans]

Hi Simon,
The K6 records in MP4 format by default. This cannot be changed in the app either.

You can perform a master reset by re-flashing the K6’s firmware. If a bug has crept into the firmware, it will be fixed. All settings will then also be reset to factory defaults. With the default factory settings, the K6 should create normal .MP4 files that can be played by almost any device.If you look at the SD card with the recordings, do the files actually have the .mp4 extension?With the Innovv app, can you see the thumbnails of the video files? But playing them on your phone doesn’t work either?

You can also send me a video file, and I will see if I can open it.

[Hans]

Hi PFM,

I think you should get creative and do some DIY. Maybe a polarizing lens from a GoPro and make something yourself with a 3D printer. https://tinyurl.com/5ydehxby

Do keep in mind that a polarizing filter also removes a significant amount of light. So your recordings will become darker and the image quality may therefore deteriorate.

Additionally, the ‘viewing direction’ relative to the reflecting light is also important, as is how you rotate the polarizing filter to the correct angle.

There is also a chance that if you place a filter in front of the lens, the lens will become visible in the corners of the video image. This is due to the wide field of view of the K7.

tinyurl.com

Error Page | eBay

Error Page | eBay

[Hans]

Hi PFM,
There is no standard extension cable for the microphone.
If you are handy, or have a handy acquaintance who can solder, they can extend the microphone cable by soldering a cable to it.

[Hans]

Hi Frank-Michael,

It is normal for the N2 to give you the choice of whether to use CarPlay or Android Auto. When this choice appears, the N2 does not know which type of phone to connect to, an iPhone or an Android. You therefore have to tell the N2 this, and you do so with this choice.

PS, could you please check how you post a message? Your message is currently difficult to read due to all the formatting codes.

[Hans]

Hi Peter,

I still have one of the first K6 versions myself; it doesn’t come with a plate like that.
I’m guessing that it goes on the back of the connector, so on the cable side. It could be a modification that prevents the two screws from easily falling out of the connector. But as I said, it’s just a guess of mine. So it’s a matter of trial and error to see if this is the case.

[Hans]

Hi Vygintas,
Thanks for the feedback, appreciated.

[Hans]

Hi Vygintas,

Can you describe what you have already done to resolve the problem? That way, fellow forum members can help brainstorm a solution. For now, it is a guess to us what you have done.
The more info, the better we can help.

Regarding your forum post problem: I just logged in under your account and can post an answer and a reply without any issues. Could you try again? And if it doesn’t work, could you tell me what steps you take to post a reply?

[Hans]

And how do you do that on your phone?
Which web browser? Have you tried another web browser as well.
Do you have the option, when entering text, to choose between standard text or formatted text?

[Hans]

Hi Frank-Michael,
How do you post your messages?
From a web browser? Or do you copy text to your messages?
Do you do this on a phone or a computer?
The more information you provide, the better we can hopefully help you.

[Hans]

Hi Robert,
Report the camera to Innovv for a warranty replacement.
It is possible that the DVR is getting warm. The housing also acts as a heat sink. Therefore, ensure that the DVR is not enclosed and can dissipate its heat properly. The DVR may get warm, but it should still be touchable. If the DVR is too hot to handle, something is wrong. It is possible that the DVR is getting warmer than normal due to the defective camera.

[Hans]

Hi Aaron,
Let us know if the K7 continues to work well. And should the malfunction occur again, let us know as well. Even though everything is connected correctly, a ‘high-voltage cable’ from the motor can cause problems.
And if the K7 continues to function well, we wish you lots of fun with the K7.