[Hans]

Hi Trevor.
What do the LEDs on the remote control indicate? You can see that the K7 starts up properly, right?
If you read the SD card (on a computer), can you see that both cameras are recording? It is possible that if one of the cameras has become defective, the K7 will no longer start up properly, and consequently, you will not see a Wi-Fi signal from the K7.

[Hans]

Hi Martin,

The red and black wires must be connected to a continuous power. The yellow wire must be connected to an ignition-switched power supply. For the ignition-switched power supply, you can use, for example, your license plate lighting if it is always on when the ignition is on.

[Hans]

Hi Simon,

You can protect the ongoing recording from being overwritten by short pressing the button on the K6. However, there is a chance that you might not protect the recording you want to protect. For example, if you have set the loop recording to 3:00 minutes and you see something happen at 2:59 minutes and you are just too late to press the button, you risk protecting the next recording.

So, the best thing to do is to download the recording to your phone or read the SD card on your computer whenever you see something happen that you want to save. Incidentally, if you use a 256GB SD card, overwriting will not happen quickly. There is sufficient storage space available on the card before the recordings are overwritten. This therefore gives you ample time to secure the recording.

[Hans]

Hi Simon,
Thanks for the feedback.
So it looks like the problem has been resolved.
It just goes to show that even a best-quality SD card can become defective. An SD card is, in a sense, also an electronic component that can fail.
But the most important thing is that you can use your K6 again without any problems.

[Hans]

Hi Shayne,
Have you tried a different bitrate/resolution yet? And what if you detach the rear camera?
I also have the fast ticking sound and the soft buzzing sound underneath with my K6.
My experience is that as soon as you start riding or the engine starts, the sound is completely drowned out by the ambient noise.

[Hans]

Hi Harald,
If you often miss GPS data, check if the GPS module is working properly. Can you tell by the GPS LED while driving if you still have a fix?

To view the GPS information, you will have to open the file somehow (with an app/program). You can also use the free version of DashcamViewer for this.

As far as I know, no GPS data is stored in a photo.

In principle, the K7 should retain the time once it has been synchronized with the app. The local time retrieved from the phone using the app is then kept as the leading time. You would only need to synchronize again if you move to a different time zone, because the K7 does not contain an overview of the different time zones. The same applies to countries where summer/winter time is used; here you will also have to synchronize the time every time after the transition to summer/winter time.
For users located in a time zone other than UTC+0, it would also not be practical to use UTC time as a timestamp.

[Hans]

The front camera contains the processor, and it gets warm.

The front camera can certainly get warm at a high resolution and bitrate setting, but not hot. You must be able to touch the front camera with bare hands at all times.

[Hans]

Hi Edward,
Thanks for the feedback.
It’s working again, enjoy the K7.

[Hans]

Hi Charles,
Thanks for the feedback.
It would have seemed more logical to me too if 1.8 came after firmware version 1.7. But the most important thing is that everything is working properly again.

Enjoy your N2.

[Hans]

Hi Edward,
Have you already tried synchronizing the time using the Innovv app?

[Hans]

Hi Shayne,
Thanks for the feedback.
It was indeed the interference caused by the Wi-Fi. I had completely forgotten about it because I’ve had my Wi-Fi timer set to 3 minutes for a long time now. I only review the footage when there is a good reason to do so. Additionally, the sound on the K6 isn’t super audio. So I had already accepted all the clicks and hiss.
And with the motor and wind sounds, you won’t notice it anymore.

Have fun with your K6.

[Hans]

Hi Christopher,
Are you using a USB power supply that can deliver enough power? If not enough power can be delivered, the N3 won’t be able to boot up either.

[Hans]

Hi Simon,

I sent you a PM…

[Hans]

Hi Simon,
Thanks for the feedback
So you can now continue with a working K7.
Have fun with your K7.

[Hans]

Hi Simon,

I am one of those users who uses it with a power bank. Additionally, I also use one with a DC converter in my car.
The fact that you have to turn on the K6 manually with a USB version is also a reminder that you must turn it off manually as well. Because if you remove the power supply before the K6 is turned off, the last recording running might become corrupted and unplayable. The SD card could also become defective as a result. Think of the K6 as a small computer; you also have to shut it down properly before removing the power. The DC converter takes these actions off your hands. That is to say: ignition on, K6 starts automatically. Ignition off. The recording running is terminated correctly, after which the K6 is switched off properly.

@INNOVV , perhaps it is not entirely clear on the website which version you are adding to the shopping cart when ordering a K6: the USB version or the motorcycle version (i.e., with DC converter). Is the DC converter included as standard or not?