[Hans]

Hi Pierre,

1. As far as I know, there are no different versions of the H5.

2. Correct. If you don’t turn off the H5 correctly, the last video recording may become corrupted. The SD card can also become corrupted, which can cause malfunctions with your H5. I advise you to turn off the H5 using the button on the top and only disconnect the power once the H5 is completely turned off. Also see point 11 under “Important” in the manual.

3. I don’t have any information about this.

4. Accident detection is not available on the H5. It’s not possible to filter whether the camera on the helmet moves due to an accident or the helmet wearer’s head movement.

[Hans]

Hi Diego,

This is definitely not how it should be.
To be sure, you can check for any damage to the wiring. You can also disconnect the cameras one by one and see what happens.
But I suspect this will be a warranty issue.
If you purchased the N2 directly from Innovv, you can contact Innovv at [email protected] or submit a ticket at https://innovv.com/pages/submit-a-ticket
I’d like to hear if and how this has been resolved.

innovv.com

Submit A Ticket

INNOVV creates innovative motorcycle safety products that enhance your riding safety. Our products are the top choice for premium brand, high-end design, and reliable quality.

[Hans]

Hi Isac,
The red and black wires should indeed have continuous voltage.
For the yellow wire connection, it’s best to measure ACC1 and ACC2 with a multimeter. I suspect one ACC provides voltage when you turn on the ignition but the engine hasn’t started yet, and the other ACC when the engine has started and is running. The preferred ACC is the one that comes on when you turn on the ignition without the engine starting. This way, you can use the K6 without the engine having to be running.

[Hans]

Hi Dean,
It’s possible your phone doesn’t have the correct codecs.
Try installing the VLC media player app (www.videolan.org) and see if it plays the videos on your phone.

[Hans]

Hi Dean,

Thanks for sharing your experience.

[Hans]

Hi Dean,
How did you uninstall the app? It’s possible that some app files were left behind that are reused when you reinstall it.
Can you attach a screenshot of the error message in the app?
Did you format the SD card in the K7 using the app?
Can you play other MP4 video files with your phone?

[Hans]

Hi Dean,
Thanks for the feedback.
Glad it’s all working now.

Have fun with your K7!

[Hans]

Hi Tony,
Is there any dirt on the radar unit?
Are all connectors still properly connected and is there no moisture in them?
Has anything changed on the Thunderbox that might be causing the 3Eye to receive insufficient power?

[Hans]

Hi Brian,
If the yellow wire is connected to your brake light, this would mean the K6 is switched on every time you brake. It’s better to have the license plate light switch the K6 on, as this switches on automatically when the ignition is turned on.

The K6 automatically starts recording when the ignition is turned on, so you don’t need to start recording with the app. Check if any recordings are made after 30 seconds.

The green light turns off when Wi-Fi is turned off. You can also set the time after which Wi-Fi is turned off in the app. Check the setting in the app; it might be set too short for you. Try setting the Wi-Fi timer to 5 minutes and see how it works. If Wi-Fi is turned off automatically, your phone will be disconnected and connect to a different Wi-Fi network (Virgin Media).

When you connect the K6 to your phone using Wi-Fi, your phone sees this connection as the access route to the internet. However, the K6 isn’t actually connected to the internet; it’s only a hotspot/Wi-Fi connection to your K6. This may be why your phone is reporting a lack of internet connection. After all, your phone is constantly searching for an internet connection.

In addition, iPhones sometimes struggle to maintain a good connection with an Innovv camera. We recommend putting your iPhone in airplane mode and then manually establishing a Wi-Fi connection with the K6.

[Hans]

Hi Dan,
You need to connect K6 so that the yellow wire is switched. This switches K6 on and off. The red and black wires should always be supplied with constant voltage. However, you can switch them off when K6 is completely switched off using the yellow wire. Switching off K6 takes about 25 seconds. So, after about 30 seconds, the power (red and black) can be switched off.

When switching on the power, the yellow wire should only be switched on once the red and black wires are powered. Otherwise, there’s a chance K6 won’t switch on.

To avoid any problems, I recommend connecting the red and black wires of K6 directly to the battery. You can then switch the yellow wire using the Hex exCAN.

[Hans]

Hi Steven,
The K6’s standby power consumption is very minimal. So it seems unlikely to me that the K6 is the cause of a flat battery.
But do I understand correctly that the K6 stays on when the ignition is switched off?
You can reflash the firmware to be sure.
What happens if you disconnect the yellow wire? Does the K6 still turn on spontaneously? Where did you connect the yellow wire?
The LED on the power module: what does it indicate at what time?
If you completely disconnect the K6, what happens to the battery voltage? Does it drop significantly or slightly after a day?

[Hans]

Hi Marc,
I assume you ordered the N2 directly from Innovv.
If you suspect you’ve been scammed, please contact Innovv at [email protected]. If you’re unsure about the email, you can also try calling +86 752 2675250, Mon-Fri, 9:00 AM – 5:00 PM (GMT+8).

[Hans]

Hi Davide,
A slowly flashing green LED can indicate that a protected video is being recorded. This can happen, for example, if the G-sensor is set too sensitive and is therefore triggered by shocks or vibrations while driving.
Recordings can then be found in the ‘protected’ video folder.
See also the manual for an explanation of the LEDs on the remote control.

[Hans]

Hi Mike,
The cause of the problem doesn’t always have to be the SD card. There are several other possible causes. It could be either software-related or hardware-related.
Furthermore, it’s difficult to diagnose a hardware-related issue remotely.

[Hans]

Hi Isac,
Okay, good that you now know you need to use the ACC2 to connect the yellow wire of the K6.
Have fun with your K6.