[Hans]

Hi Gregor,
The loop function means that the oldest file is overwritten when the card is full. So, the principle of ‘first in, first out’.
If you only want to save one file, you should check how large your file is/can become and then look for an SD card that is no larger than the file you want to record.

[Hans]

Hi Dan,
It is as Adam writes regarding the power supply.
The power consumption in standby is very minimal. With a battery in normal condition, you should certainly be able to leave the engine off for a few weeks. I have a K3 and a K5 connected myself and can even leave my motorcycle parked for 3 months with the alarm activated without any problems.

[Hans]

It is possible that only the power supply is defective.
When the K3 starts up and the Wi-Fi module is switched on after a few seconds, more power is required. If this power is not sufficient, the K3 will switch off again. You can try powering the K3 with a USB power bank (minimum capacity 2Ah). Make sure to disconnect the power converter first.
If this does not work, then it is indeed possible that the K3 has become defective. If it is still under warranty, please contact your seller.

[Hans]

HI Martin,
Can you provide some more info on what you have already tried to view the live feed?
For example:

• do you have a Wi-Fi connection to the camera?
• what actions do you perform in the app?
• any more info?

The more information you provide, the better we can help you.

[Hans]

I am curious why you want to load Fat32.
It is best to format the SD card using the Innovv app. This way, the card is formatted/configured to the correct layout for the Innovv cameras.

[Hans]

Hi Tony,
“…a couple of years into owning a K7 and still can’t get the cameras to work…“
Has the K7 worked fine before? If so, can you find out what happened when the K7 stopped working?

@INNOVV do you have any tips for this problem?

[Hans]

When you read an SD card with a computer, does it show anything (any video recording) at all?
What settings have you configured with the app?

[Hans]

If you cannot see the files on your phone, you might not have the correct codecs installed.
However, generally speaking, phones can play MP4 files without problems.
Can you also try it with another phone to see if the issue lies with the phone?

[Hans]

Hi Tony,
Great that the problem has been solved and you can enjoy your K3 again.
I was aware of the issue with the 32GB SD card firmware update. However, I thought this had already been resolved in the latest firmware versions and that you could also use larger SD cards to update the firmware.
Okay, Innovv mentions the FAT32 format on their website for the K3 firmware update, but it isn’t clear that an SD card of up to 32GB is recommended in that case.

Anyway, you can continue with your K3.

[Hans]

The 32GB card is basically only needed if you want to perform a firmware update. The K7 supports SD cards with a capacity of 512GB with a write speed higher than U1. Therefore, your SD card meets the stated specifications.
It is recommended to always format the SD card using the app. This ensures the file structure is set up correctly on the SD card. Also, format it again using the app after reading the SD card with a computer. I have personally experienced that after reading the SD card with a computer, the Innovv camera did not always work well with the SD card anymore.

[Hans]

GPS data is present in the N2 (.ts) video recordings.
See also your PM.

[Hans]

Do you have the option to test with another phone? This is to rule out whether the problem lies with the K7 or the phone.
If you set the resolution/bitrate lower, are you able to see the live feed then?
Do you not have a VPN or virus scanner enabled on your phone?

[Hans]

Hi Gerald,
If the system fails and the yellow wire is not powered, the K7 will not (always) restart.
It’s also possible that a brief power outage has (temporarily) caused the K7 to freeze because it wasn’t shut down properly. If an MP4 recording isn’t finished correctly, for example, during a power outage, the system can freeze. This can also corrupt the SD card.
Check the entire system to ensure all connections are properly connected.

[Hans]

Hi Robert,
You can find out what the blinking green LED means in the user manual.
Depending on how often and how quickly the green LED blinks, you can determine what the problem might be.
There can be many reasons why the recording isn’t (or no longer) recording, not just software-related.

[Hans]

Hi Gerald,
It seems to me you have a contact problem in your power supply circuit. The vibration of your engine when accelerating or leaning heavily in corners is likely temporarily interrupting the power supply. Check the LEDs on the remote control to see if they go out in these situations. If they go out, this also indicates a power outage.