[Hans]

It seems to me then that the housing was not properly closed. After all, a car wash doesn’t spray much harder than driving through a rain shower, unless a high-pressure cleaner was used at the car wash.

Did you buy the K6 new? If so, you can certainly report this problem to Innovv. I can imagine they are curious how the moisture and dust got into the camera. Please report this via email or the contact form.

[Hans]

Hi Charles,
To make the K6 start and stop automatically, it must be controlled via the yellow wire (ignition switched). I believe the PowerHub 3 is indeed switched via the ignition, but it then abruptly cuts off all power supplies. And you don’t want that with the K6.
But if you want to be sure about this, send Innovv an email.

[Hans]

Hi Alan,
What does the power converter show when the ignition is on, and what when the engine is running?
If you don’t insert an SD card into the K5, does the K5 boot up properly?
Try it with a different SD card anyway. Regarding the firmware update, what kind of card did you use? The advice is to perform this with an SD card no larger than 32GB.

[Hans]

Hi Andrey,
Thanks for sharing the photos.

I am surprised that there is dust inside the K6. This is because the K6 is IP67 rated. IP67 is an international standard indicating that a device is completely dustproof and protected against temporary immersion in water.
Could it be that the rubber ring at the seal on the back is missing, meaning when you unscrew the K6 to access the SD card?
By the way, Innovv will not be placing spare parts in the webshop. Innovv only sells individual parts that can be replaced without tools.

[Hans]

Hi Andrey,
A lens won’t wear out very quickly. Therefore, replacing the lens won’t be necessary anytime soon. Additionally, there is a very high chance that you won’t be able to make it properly waterproof again.
The front lens will catch more dirt than the rear lens, so check if it is still clean.
Also, the specifications (technical and optical) of both lenses are different; see the manual. This also results in a difference in image quality between the two lenses.
Additionally, you often have sunlight on only one of the lenses and not on both at the same time; this also causes a difference in brightness.
The camera rolling shutter effect occurs because your rear camera vibrates too much. Check if the camera mount is still secure. You can add rubber rings as dampers if necessary. It can also occur if the cable is too tight. This causes vibrations to be transmitted to the camera as well. Consider placing the camera in a different location on your motorcycle.

[Hans]

I understood your topic title that way…
I assume that the interface of the N2 and N3 will not be the same. Software-wise and hardware-wise, they are different devices. But when the N3 goes on sale, hopefully more info will become available.

[Hans]

Hi Mark,
The bottom should be unscrewable at the ribbed edge.

[Hans]

Hi Alan,
I suspect there is something wrong with the power supply.
The blue LED should light up continuously blue when the voltage is correct. If the voltage drops too low (to use parking mode), it will start flashing blue. A blue flash indicates that there is a voltage problem.
You can power the K5 with a USB power bank. Make sure it can supply enough power, 2A. First, disconnect the power converter from the K5 and only then connect the power bank.
This way, you can rule out whether the problem is caused by the power supply.

[Hans]

Hi David,
If you watch the videos via the laptop, in which folder are they located? You need to look in the same folder in the app as well.
What steps do you take to view the videos in the app?
Additionally, it is possible that if you have watched videos on the laptop, they are no longer visible in the app. Sometimes, if an SD card is read in a computer, it is not recognized correctly by the camera afterwards. Try formatting the SD card with the app, then make a recording, and then check in the app first to see if you can view the recordings.
It is also possible that if you have made multiple recordings, it takes a bit longer before you see the thumbnails.

[Hans]

Hi Anthony,
If the sensors are the same as with the N1 (which I do expect), then they can be opened. After all, you also need to be able to replace the battery in the sensor yourself.

[Hans]

Hi Charles,
Please ensure that before using the Powerhub as a power source for the K6, you properly switch off the K6 (using the button) before the power is cut off by the Powerhub.

If the K6 is not shut down properly (manually/via the yellow wire), this is a recipe for trouble. Failure to shut down the K6 properly can cause the recording in progress to not be finished correctly, making it unreadable. Additionally, the SD card can become corrupted, resulting in all sorts of strange problems. Compare it to a computer; you have to shut that down properly too.

[Hans]

Hi Torsten,

As far as I know, the screen sensitivity cannot be adjusted. Maybe you could use different gloves?

Could you also take a look at how you post your messages? There are always a lot of formatting codes visible in your messages, which affects their readability.

[Hans]

Hi Dennis,
‘access the video/image files on the SD card via the camera‘ isn’t this via the Wi-Fi/app connection? Or do you mean another way of connecting to the K7?
For most Innovv dashcams, there are only a few options for downloading the files:

• Using the Innovv app
• SD card in computer
• Connect computer to Innovv Wi-Fi and then download files via web browser (don’t know if this works on the K7 as well)
• Connect computer to the camera via USB connection (is there one on the K7?)

[Hans]

Hi Darren,
From a distance, it is difficult to say how hard you can push.

It is possible that once the N2 is clicked into the holder, it might work better the next time. Perhaps just the minimal edges that get in the way have worn away after the first click.

You could ask your dealer if they have a navigation device that they can click into the holder to see if that works properly. This would allow them to check whether the problem lies with the holder or the N2.

As a lubricant, I would use an acid-free product so that the plastic is not damaged. I often use a little bit of silicone spray or just some white Vaseline myself. (That is my personal advice and not advice from Innovv).

[Hans]

Hi Dennis,
When you are in the app, can you see the live footage from the cameras? What do the LEDs on the remote control indicate: blinking, constantly lit, or not lit at all?
If you read the SD cards in a computer, are they really completely empty? Or is a folder structure still being created?
It would be a huge coincidence if 2 K7s were giving the same problem at the same time. I am therefore leaning more towards a problem with the installation of the K7 on your motorcycles.

Reading the video footage when the engine is off is only possible by removing the SD card from the K7 and reading it in a computer. The video footage is only stored on the SD card; the K7 has no internal memory for storage.
Another option would be that if the engine won’t start anymore (ignition won’t turn on), you disconnect the yellow wire and connect it to the positive terminal of the battery. That way, you can still start the K7.