Hans
Forum Replies Created
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Hi Mark,
I don’t know what brand of phone you have. But on an Android phone, in the Wi-Fi settings, you can specify for each Wi-Fi connection whether or not it is allowed to connect automatically.
You could set up the connection with the N2 like this. However, if you start driving and want to connect to the N2, you will have to establish it manually. Or you will have to manually turn off the N2 again while downloading the K7 videos. -
Hi Denise,
See also the user manual.
Please ensure that you use an SD card no larger than 32GB and formatted as FAT32.
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A voltage that is too low can indeed cause problems. Perhaps this is also the reason why no recordings of the driving were made.
The Thunderbox does not switch off the yellow wire when you start driving? Because then the K3 switches off.
Perhaps there was also a (too) large voltage drop during starting, causing the K3 not to start up properly anymore. -
Hi Norman,
I suspect your battery is starting to go bad. Can you measure it with a multimeter? I think the battery voltage has dropped below 12V. -
Hi Pedro,
The point you need to pay attention to is that the RC6 is started up correctly. And perhaps even more importantly, that the RC6 is turned off correctly.
If the RC6 is not turned off correctly, this can cause problems. So always ensure that the RC6 is switched off via the yellow trigger wire.
Simply removing the power from the red and black wires can cause the last recording in progress not to be terminated properly and therefore become unplayable. Additionally, the SD card can become corrupted, resulting in the RC6 malfunctioning or ceasing to function altogether. -
Hi Pedro,
What you can do is place a switch in the yellow wire.
The sequence for switching on and off would then be:
Switch on:- switch on motor (12 volts comes on)
- switch on the yellow wire using the switch
- RC6 turns on
Switch off:
- switch off the yellow wire with the switch
- wait until the RC6 is switched off
- switch off the motor (12 volts goes off)
Okay, it is a bit cumbersome and you might forget to flip the switch in the yellow wire once in a while. But this way, you can properly start and switch off the RC6.
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Hi Zahi,
You can then contact the seller on Amazon. If you purchased from Innovv via Amazon, contact them and mention that you made the purchase through Amazon. -
Hi Zahi,
It is correct that the unit switches off after about 1 minute when your BMW is turned off. With various BMWs, the switched power is not switched immediately with the ignition; there is a delay. After that, the RC6 itself also needs some time to switch off. So a delay of about a minute is not a problem.If you bought your RC6 directly from Innovv, you can contact them by email ([email protected]) or via the contact form https://innovv.com/pages/contact
innovv.com
INNOVV creates advanced motorcycle safety systems, from dash cams and CarPlay displays to BSD solutions. Ride safer with premium technology designed for performance and reliability.
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Hi Graham,
Is the card being detected, or is the Innovv app already giving a message that the card is not seen? You could try Fat32. Fat32 offers better compatibility than ExFat. If the SD card is then accepted by the Innovv, you can still format it using the Innovv app.
Based on my own experience with other Innovv models, it shouldn’t matter how the card is formatted.
It is correct that with the firmware update, the update file is deleted once the update has been performed. -
Hi Graham,
It is best to format the SD card using the Innovv app. This way, the SD card is configured correctly for the K7. My advice is also to format the SD card with the app if you have read the SD card in a computer. It can sometimes happen that when an SD card is read in a computer, something is changed on the SD card that prevents the K7 from working with the SD card properly. -
I suspect the problem lies with the K5, but I wouldn’t rule out the microphone just yet.
Innovv will not provide wiring diagrams. Just as they do not supply service parts. They only supply parts that can be replaced by ‘normal’ users; please check their webshop for this.
You can still take a gamble by opening the K5 yourself to see if there is internal damage (water damage?) causing the microphone to only produce a hissing sound.
Or you could try to claim the K5 under the motorcycle’s warranty. -
Hi Shaky,
It is possible that it is an Electret microphone. This therefore requires a power supply to work. There might be a cable break somewhere. Does the cable coming out of the K5 still look good? Especially where it exits the plastic block? Because that is exactly a point where the cable could kink sharply.
@INNOVV , could you indicate what the power supply voltage for the microphone should be? -
Hi Kevin
Sorry to hear that, because I understood from your previous message that it was working without problems now.
Regarding the video recording no longer working properly, format the SD card using the Innovv app. Cards formatted with a computer can sometimes cause problems. Even if the SD card has been read in a computer, it is advisable to format the SD card again with the Innovv. Does the SD card also meet the specs as stated by Innovv? The K6 must always be switched on and off properly. If the K6 is ‘hard’ shut down by disconnecting the power supply before the K6 has completed its shutdown, this can also cause problems in the long run. And you could possibly reinstall the firmware.
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Hi Jean,
Could it be that you have set your phone so that it does not automatically connect to a known Wi-Fi network? On Android, this is a Wi-Fi setting that is possible. I don’t know if this is also possible on an iPhone; I don’t have an iPhone myself.
Or does your iPhone automatically connect to another Wi-Fi network if the Wi-Fi connection to the K6 is lost? Your iPhone will then maintain this connection and will not automatically make another Wi-Fi connection, so not to your K6 Wi-Fi either when it becomes available again. -
Hi Doron,
Thanks for the feedback.
A simple solution…😉 But you can hit the road again with your K3.
Have fun with your K3