[Jade]

Hi Bob,

Sorry for the problem.

Our customer service team are love to help.

We already replied to your email on the next day we got your email since we have jet leg.

Never mind we will do the best to support.

Best regards,

[Jade]

Hi Mark,

Thanks for your information and sorry for the inconvenience.

All brand new K3 should be with mounts included and INNOVV will never sell returned product to any customers.

Could you please send your invoice to email [email protected].

We will do our best to support.

Best regards,

[Jade]

Hi dear,

Please turn on the “auto reconnect” when you are trying to connect the wifi to see if your phone could record the history and connect automatically next time.

Please let me know if the problem insists

Best wishes,

[Jade]

Hi dear,

Thanks for your sharing.

Please help to troubleshoot the problem:

Step 1, disconnect the power converter and power the unit with a USB power bank(5V, 2A or more). Please don’t use the usb port on the motorcycle.

Step 2, please connect the converter again, take out the SD card then turn on the ignition to see if the K5 can be powered up or not.

Step 3, if the problem is not resolved by step 1 and 2, please disconnect the REAR camera, and switch on the ignition to check if the K5 could be turn on or not?

Please send the result to email [email protected], so our service team could follow it asps.

Anyway, it would be helpful if you could send us videos of it.

Best wishes,

Jade

[Jade]

Hi Jedrek,

Thanks for your patience. We really appreciate for what you do for the testing.

May I ask when did the problem start to happen?

Could you please send the invoice to our service email [email protected]?

Our service team will follow up asps.

Best wishes,

Jade

[Jade]

Hi Robert,

Thanks for your question!

Usually the connection and disconnection of wifi will not affect the recording.

Could you please check your memory card in the computer?

Anyway, more question please contact our service email [email protected], we will follow up asps.

Best wishes,

Jade

[Jade]

Hi, Steven

This light shows that the K5 did not turn on correctly, which may cause by many factors.

We will follow up your problem through email asps for this special condition.

Sorry for the inconvenience.

• This reply was modified 1 year, 4 months ago by  Jade.

[Jade]

Hi, Charlie

Sorry for the inconvenience.

Could you please provide us the invoice or purchase proof?

We will help to handle it well.

Thanks for your patience.

[Jade]

Hi, Trikkytrev

Sorry for the inconvenience.

Please update the firmware according to the guide in this web page:

https://www.innovv-powersports.com/firmware-manual

And if the problem still insist, please email to [email protected], our customer service team will follow up asps.

innovv-powersports.com

Firmware & Manual | INNOVV

You can click here to download INNOVV dash cam firmware, manuals, and App.

[Jade]

Hi, Brian

Sorry for the inconvenience.

We are happy to help and had replied to your email and it may be put into trash if you can’t find it.

Anyway, could you please send your invoice to email [email protected] for us to check?

We will follow up asps.

[Jade]

Hi, Trevor

Could you please send your invoice to the email of service team: [email protected]?

We need to confirm the version of K6 that you had and see if it is able to auto on or not.

Best regards,

Jade

[Jade]

Hi Jedrek,

Sincerely feel sorry for the problem.

Jade will follow this case through email.

Best wishes,

[Jade]

Thanks Jedrek.

Sincerely apologize for the inconvenience and sorry the email was in spam box and we just find it.

Jade will follow up your case until the problem solved.

Best wishes,

[Jade]

Hi, Barry

Sorry for the inconvenience.

The indicator shows that the K5 did not turn on normally, which may caused by many factors.

Sometimes it may caused by a little mistake.

Please help to troubleshoot the problem:

Step 1, disconnect the power converter and power the unit with a USB power bank(5V, 2A or more). Please don’t use the USB port on the motorcycle.

Step 2, please connect the converter again, take out the SD card then turn on the ignition to see if the K5 can be powered up or not.

Please inform the result to [email protected] and let’s see what’s going on next step.

Anyway, it would be helpful if you could send us some videos.

Thanks for your patience and expect to your email.

Best wishes,

Jade

[Jade]

Hi, Trikkytrev

Thanks for your update.

We will find a way out with the reseller through email.