Forum Replies Created

  • Steven

    Moderator
    2026-05-11 at 13:33 in reply to: N2 Upgrade to N3

    No, they are different.

  • Steven

    Moderator
    2025-10-29 at 13:50 in reply to: K7 not writing to sd card

    Dear Dean, please send me an email, and I will be happy to help you resolve the problem. [email protected]

  • Steven

    Moderator
    2024-03-18 at 09:23 in reply to: Map finder

    Dear Morten and Hans,

    We have maps available in TS and MP4 formats. However, iPhones are unable to play videos in TS format. If you’re using an iPhone, please convert the video to MP4 format before attempting to play it again. Additionally, please note that the maps will only display on your phone when you play the videos that have been downloaded to your device. Therefore, make sure to download the videos to your phone first.

  • Steven

    Moderator
    2026-06-02 at 13:34 in reply to: N2 Upgrade to N3

    In that way, yes, you can use N2 camera/gps/tmps on N3. At the meantime, you need to order the N3 quick-release base- BMW.

    • This reply was modified 2 days, 14 hours ago by  Steven.
  • Steven

    Moderator
    2026-05-15 at 10:37 in reply to: N2 Upgrade to N3

    Hi Jim,

    I understand why it may look similar from the outside, but N2 and N3 are not simply the same unit with a quick-release added.

    While some hardware components are similar, the N3 uses a different system architecture, a different PCB design, a different mounting/power management structure, and a different firmware framework. The software is not interchangeable between the two products, so N2 hardware cannot be upgraded to N3 firmware.

    The quick-release mechanism itself also required major redesign work in both hardware and software to ensure stable power connection, waterproofing, vibration resistance, and reliable operation on motorcycles.

    In addition, N3 includes updated system optimization and future expansion support, which are not available on N2 hardware.

    We understand pricing is always an important topic, but the price difference is not simply for the mount itself. It reflects the redesign, manufacturing cost, tooling, development, and updated platform structure behind the product.

    Thanks for your feedback and discussion — we always appreciate hearing customer opinions.

  • Steven

    Moderator
    2026-05-06 at 14:00 in reply to: Cameras Either Displaying Green or Not in Syc

    Hello, what camera do you have? 1080P or 2K?

  • Steven

    Moderator
    2024-06-13 at 08:33 in reply to: New K6 not powering on

    Thanks, Hans, we consider Peter did not tighten the K6 cover, and the water leaked in during the washing.

    We will contact Peter by email and help him solve the problem.

  • Steven

    Moderator
    2024-06-13 at 08:28 in reply to: New K6 not powering on

    Hello Peter, we got your ticket and we will reply you today.

  • Steven

    Moderator
    2024-06-12 at 11:08 in reply to: App keeps crashing

    May I know which product you use and what mobile phone you use?

  • Steven

    Moderator
    2024-04-01 at 09:19 in reply to: Front cam not working after a drop

    Hello, we are willing to repair it for you, could you send me an email to [email protected] and we will send you a return instructions?