Hans
Forum Replies Created
-
Hi Robo63,
I think I have the solution now.
The cause of your problem is that you have a VPN turned on before you connect to your K3. That is why the key at the top of the screen is visible. You must first turn off your VPN and then make a wifi connection with your K3.
I just tested this with my K3 and can generate exactly the same error message.
-
Hi Robo63,
This problem sounds familiar to me.
For me, the solution was to close all active apps after making the wifi connection with the K3.
Click on the 3 vertical lines at the bottom left of the ‘home’ screen of your phone. Then click on ‘Close all’. Then open the Innovv app.
I’m curious if this works for you. -
Hi Charles,
You can power the N1 Pro with the USB C port.
Make sure you use a USB power supply that has enough power to power the N1 Pro. I tested with a USB power bank with a capacity of 10,000mAh. It should not matter whether or not you have inserted an SD card and whether or not you have connected cameras. My N1 Pro had an SD card installed and both cameras were connected. -
Hi Maurizo,
Please ask your question in English (use Google translate for example). English is the main language on this forum due to international use. And also adjust the formatting of your text. It is again not easy to read due to the formatting used.
-
Hi Maurizio,
Would you translate your message into English?
Also, the formatting is not very clear to read.
-
Hi Jack,
Is this only shortly after switching off that you can no longer switch on the K6? Or is there a longer period of time between switching off and switching on again?
Do you also have this problem with a different battery/USB power supply?
Also try reflashing the firmware. -
Hi Gert,
So it was a quick fix.
Have fun with your K7. -
Hi Gert,
I would like to know if another SD card was the final solution. I would guess the SD card instead of the battery. -
Hello Gert,
The SD card is a fast type, U3?
If you set a lower resolution/bitrate, do you also miss seconds of video?
The videos that are shorter than the set 1 minute, do they occur randomly or do they occur on a traceable event? For example a bump in the road, a voltage drop due to the use of an electrical accessory, or due to…? -
Hi Gert,
Can you see from the videos what happens just before the moment the video stops? Did you also format the SD card using the Innovv app? How is the power supply of the K7? And are all connectors connected properly?
The recordings from the front and rear cameras do not connect to each other. Do you mean that a front recording does not connect to a rear recording in time? This could be correct. There are actually two time loops recorded. One for the front camera, so recordings from the front camera that connect to each other in time. And one for the rear camera. Just look at the naming of the video files. -
Hi Adam,
Is it possible that you are not pressing the button far enough with the first or second click and that you are essentially pressing the button once?
Does the button bounce back properly after pressing? If it gets stuck a bit, the 2nd click may not be registered. Could it also be that the button is not being pressed properly due to your motorcycle glove?
The ‘click’ speed that works well for me is the same speed at which I double-click with a computer mouse.
An added option to the app could indeed be that you can choose what you want to do with one click and with a double click, photo or protected video. Perhaps also the option to set the double-click speed yourself?@INNOVV, is this perhaps something to include in an update of the app?
-
Hi Pete,
You don’t need to pair your phone to record videos.
A connection to your phone is only needed for:- Mounting your H5 on the helmet, you can then see live whether you have placed the H5 at the correct angle.
- Setting up the H5.
- Downloading videos.
So you don’t always need to have your phone with you.
-
Hi Antonis,
You can swap the front and rear camera without any problems. The cameras are identical.
If the cable is still too short, you can use an extension cable.
https://innovv.com/collections/k7-accessories/products/innovv-extension-cable-2-5-meter-only-for-k3-k5
innovv.com
INNOVV Extension Cable-2.5 Meter (Only for K3 & K5 & K7)
INNOVV creates innovative motorcycle safety products that enhance your riding safety. Our products are the top choice for premium brand, high-end design, and reliable quality.
-
Hi Pete,
Here is a video in which you can barely see the helmet.
The fact that the helmet occasionally appears in the picture is due to the working of the image stabilization. Without image stabilization the video image is a bit larger, but then the image also shakes more. This recording was also made with the external H5 microphone that I built into the helmet.
This recording was also made with the external H5 microphone that I mounted in the helmet. -
Hi Morton,
Can you check the connectors to see if they are dry? Since you have problems with rain.
Also check if there is a rubber sealing ring in the connectors, I think it is orange. Moisture in connectors can cause strange problems.
Behind the metal plate that is in front of the SD card there should also be a rubber sealing edge. If not, there is a chance that moisture can get into the main unit.