Forum Replies Created

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  • Hans

    Administrator
    2026-03-26 at 18:02 in reply to: WIFI

    With this setting, you can specify after how many minutes the K6’s Wi-Fi module is switched off. When Wi-Fi is turned off, the Wi-Fi connection to your phone is lost, and your phone can then connect to other networks.
    If you power the K6 with a power bank, this will provide a small energy saving when Wi-Fi is off.
    You can switch Wi-Fi back on by pressing the button twice in quick succession.

  • Hans

    Administrator
    2026-03-22 at 19:23 in reply to: RC6 front camera is blinking red

    Check the yellow cable. It must lose power when the ignition is turned off to allow the RC6 to switch off.
    It may take approximately 25 seconds for the RC6 to switch off after turning off the ignition.
    It is normal for the cameras to get warm. It is only wrong if they become too hot to touch.

  • Hans

    Administrator
    2026-03-22 at 19:17 in reply to: Innovv K7 stopped working

    Hi Sabu,
    The K7 works fine otherwise, so it’s just a problem with the remote control?
    A non-working remote control can have several causes, including:

    • The remote control has become defective.
    • The connector is loose
    • Moisture in the connector
    • Defective cable due to a cable that is too tight
    • and more……


  • Hans

    Administrator
    2026-03-22 at 19:12 in reply to: Use Protocol

    Hi Bert,
    Thanks for the feedback.
    Well, bright sunlight….. a known problem 😉
    Fortunately, your K6 is working well.

    Enjoy your K6.

  • Hans

    Administrator
    2026-03-22 at 19:10 in reply to: Issue with App

    Hi Mark,
    I sometimes have the same problem with my Android (Samsung, Android 16) device.
    What I do is close all open apps and screens first after establishing the Wi-Fi connection. I click the three lines at the bottom left of the screen and then select “close all”.
    It also sometimes helps me to wait a moment (a few seconds) after opening the app before continuing in the app.
    And if I first select the ‘Document’ menu within the app, it works fine afterwards.
    As far as I’m concerned, this is a bug in the Innovv app.

    @INNOVV , could you pass this problem on to R&D?

  • Hans

    Administrator
    2026-03-22 at 19:03 in reply to: Camera View

    Hi Rob,
    Unfortunately, rotating 90 degrees is not possible. The H5 was released for helmet mounting, and therefore there is no way to mount the H5 rotated 90 degrees. It is also not possible to rotate the image using software (camera sensor ratios).
    Do you know anyone with a 3D printer who can print a modification for you? Or you would have to rotate all the images using video editing software.

  • Hans

    Administrator
    2026-03-21 at 19:50 in reply to: Use Protocol

    Hi Bert,
    Have you read the user manual yet?
    Do both the green and red LEDs turn off? Or only one of the two? If so, which one?
    It is also possible that the K6 is not receiving enough power. If this is the case, the K6 switches off when the Wi-Fi module is enabled. This is because the Wi-Fi module requires more power, and if this is not available, the K6 switches off.
    During normal use, the K6 records continuously in segments of the ingested time, so in your case, 3 minutes. When the SD card is full, the oldest recording is deleted to make room for the newest recordings.
    Make sure to format the SD card using the Innovv app.

  • Hans

    Administrator
    2026-03-19 at 16:38 in reply to: K6 WiFi connection

    Hi Dave,
    Basically, you only need the Wi-Fi connection to the K6 if you want to change settings on the K6 and if you want to download videos.
    For normal use, you do not need the Wi-Fi connection to the K6.
    The K6 does not have Bluetooth.

  • Hans

    Administrator
    2026-03-19 at 15:16 in reply to: No live feed

    Hi Martin,
    Have you already uninstalled and reinstalled the Innovv app on your phone?

    Android: Settings – Apps – Innovv, select Force Stop at the bottom, select Clear Data under Storage, go back a step, and then select Delete.

    Then reinstall the app.

  • Hans

    Administrator
    2026-03-27 at 16:59 in reply to: Issue with App

    Hi Ash,
    Have you already tried putting your iPhone in airplane mode first and then manually establishing a Wi-Fi connection? iPhones sometimes have trouble establishing and maintaining a connection with the Innovv cameras. Additionally, a virus scanner or a VPN can also cause problems.

    If you can no longer change a setting, is the Wi-Fi on your RC6 still active? If the Wi-Fi timer is set to too short a time, the connection might be dropped too quickly.

  • Hans

    Administrator
    2026-03-26 at 18:07 in reply to: K6 on Honda ADV350

    Thanks for sharing the photos.
    Your K6 front camera is now also well protected against the rain.
    Are you not bothered by reflections from the screen?

  • Hans

    Administrator
    2026-03-26 at 15:49 in reply to: N2 GPS data in the .ts files?

    I have asked Innovv if they can enable the choice of .mp4 as well as .ts video recording on all camera systems.
    The more users ask for this, the greater the chance that Innovv will want to include this in their software developments.

  • Hans

    Administrator
    2026-03-26 at 15:38 in reply to: Issue with App

    Hi Mark,
    Thanks for the feedback.
    I installed McAfee on my Samsung; I will check if removing it has any effect on me as well.

  • Hans

    Administrator
    2026-03-21 at 19:42 in reply to: Failure to download

    Have you already tried downloading the videos using the Innovv app?
    Connect to the N2 and open the app.
    Select Document, Camera Files, Continuos Videos. Wait until the video thumbnails become visible. Click on a thumbnail and select download.

  • Hans

    Administrator
    2026-03-20 at 17:05 in reply to: Failure to download

    Hi Charles,
    To watch your videos on your phone, you must first download them.
    You can view them either directly from the camera (Camera Files) or after downloading them from your phone (Local Files)

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